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“Two Souther Sun hotels at OR Tambo”

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Southern Sun O.R Tambo International Hotel
Ranked #9 of 26 Hotels in Kempton Park
Surrey, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Two Souther Sun hotels at OR Tambo”
Reviewed February 18, 2009

Be careful, there are two Southern Sun hotels at this airport. One is also known as the Garden Court Hotel. This unfortunately led to some confusion with my booking and my family and I were taken to the wrong one by Airport transfer at 11.30pm after a very long day only to be told we needed to get across the airport to the other hotel (it turns out we were booked into the Garden Court Southern Sun Hotel).
After waiting half an hour for a transfer bus promised within 5minutes I asked to just pay the difference and stay where I was but was told I would have to pay the full amount for a room despite the hotels being in the same chain. With a pregnant wife and 18month old son we were getting desperate to get to our hotel. The hotel staff could not even arrange a taxi for us so we were stranded. Finally after over an hour of waiting in the lobby with transfer busses coming and going but refusing to take us to the other hotel the duty manager finally offered to let us stay and would arrange a refund at the other hotel. At this point however the other hotel FINALLY got around to sending us their (chargeable) airport transfer bus so off we went. The Duty Manager at the Southern Sun had asked the Garden Court to give us a discount for causing such a stressful arrival to South Afirca but they refused.
I have stayed at this hotel in the past and had booked it again (or so I thought) as the rooms are clean and more than adequate for an airport stop over. On our last visit the staff were fine, on this trip they were inefficient and despite the hour and the condition of my wife, were simply unwilling to help. I guess the message is make sure you don't book the other one which is truly awful by comparison!!
It's probably worth mentioning that in the time we spent sat in the lobby trying to sort this out we met three other people who had made exactly the same mistake on either this trip or previous trips so it's not just me!!

Stayed February 2009, traveled with family
Helpful?
1 Thank JADB_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Qld, Australia
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 3, 2009

This is a great airport hotel! I was doing quite a lot of research to find a decent, reasonably priced hotel near Johannesburg Airport (O.R. Tambo). We booked Southern Sun O.R. Tambo International and we can certainly recommend it to others.

It was at first a bit difficult to find the shuttle service at the airport, but we asked around and quite quickly found it. It was only a few minutes drive to the hotel.

We had a very friendly welcome in the reception and they had complimentary wine tasting (with nibblies) in the reception - South African wines, of course. It was a very nice welcome to this hotel.

The rooms were spacious, but the decor a little bit tired. The bed was super "comfy", which was great after a long flight!

We had a nice meal in the restaurant at night and the buffet breakfast was great! There was a pool area and a modern and well equipped gym.

Great hotel for a quick stopover near the airport!

  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
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Helpful?
1 Thank africa94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 26, 2009

We stayed in for 2 Nights (on separate Occasions) for overnight flights during our Honeymoon in January.

I found this hotel to be very handy to the Airport, There is a free shuttle from the Shuttle bay outside the Intl Arrivals/Departures building and Across the Road. You get to the Hotel in 5 minutes once in the Minibus.

The Hotel was very good on both occassions on Check-in and we had no problems.

We had Breakfast/Dinner both Days there and there was a Buffet style for both. The food was nice and had a very vast choice. There is also an a-la-cart choice for the Dinner and the food was very cheap.

Overall this is a Very Good Hotel for overnighting and I would have no problem in recommending it to anybody.

  • Stayed January 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank breener77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
97 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 9, 2008

A have stayed quite a few times at this hotel. Most of the time after arriving after a late flight arrival at OR Tambo international airport or prior to departure of an early morning flight.

The staff is great at this hotel. Welcoming doesnt start at the reception, but at the door already.

The lobby is spacious, modern and relaxed. The bar is right there for a drink after a long day. Also the breakfast room is centrally located.

Room service is 24hours, which is great as a lot of guests are arriving from a late flight arrival and are probably keen to have a snack before sleeping.

The rooms are quite nice, nice TV sets and spacious bathrooms.

The location is very close to the airport and there is a shuttle every 15 minutes, 24/7

  • Liked — Location close to the airport at a decent rate
  • Disliked — No nightlife as in bars/restaurants in walking distance
  • Stayed October 2008, traveled on business
    • Value
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    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank vastgotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks, England
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 16, 2008

We needed a stopover hotel and we chose this one because of the price. It was just a short shuttle ride from the airport (about 2 mins). The shuttle bus leaves every 15 mins between the hotel and the airport.

They do great food. Breakfast in the hotel is fantastic

The room was very clean and extremely comfortable with good quality furnishings and a lovely huge walk in shower. Staff are very friendly and helpful and you can get really good bar snacks in the evening

There is a small pool with about 12 very nice sun loungers and there is also a small gym which has a couple of running machines, bikes, a cross trainer and also some weights.

Although the hotel was busy our room was very quiet

  • Liked — clean and tidy with nice staff and good food
  • Disliked — nothing everything was very nice
  • Stayed August 2008, traveled as a couple
    • Value
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    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Holotropic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
84 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 8, 2008

After an 11-hour flight and some difficulties to locate the hotel shuttles station outisde the terminal (don't hesitate to ask), a van took us for a 5-minute ride to this great hotel.

Very efficient frontdesk staff. Rooms are large, fresh, well furnitured. Two things I really liked: the huge pillows are real pillows, made of fluffy natural feathers. And this semi-opaque glass bay between the bathroom and the room. First time I had seen that in a hotel.

Breakfast is very consistent and one more time, the staff is very very helpful and so nice. This was my first time ever in South Africa and this hotel experience was definitely a great welcome.

  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
Thank Paris12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 4, 2008

I stayed for one night at the Southern Sun O.R. Tambo after arriving at the Airport. Very conveniently located and well appointed.

I arrived around ten in the evening and I did have difficulty getting room service. Also the check in was a little slow.

However, the staff were friendly and helpful and when I had a meal in the restaurant just before leaving for the airport it was good.

If I needed to stay near the airport, this is a good choice.

  • Stayed March 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Pete_In_France
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun O.R Tambo International Hotel

Property: Southern Sun O.R Tambo International Hotel
Address: Jones Road, Kempton Park 1627, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 26 Hotels in Kempton Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun O.R Tambo International Hotel 4*
Number of rooms: 366
Official Description (provided by the hotel):
A world class International Airport Hotel 500m away from the Airport serviced by a complimentary 24 hour shuttle every 15 min and with complimentary capped Wifi. Exceptional dining both buffet and a la carte with 24 hour room service. 24 Hour bar for the thirsty traveller. ... more   less 
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