Be careful, there are two Southern Sun hotels at this airport. One is also known as the Garden Court Hotel. This unfortunately led to some confusion with my booking and my family and I were taken to the wrong one by Airport transfer at 11.30pm after a very long day only to be told we needed to get across the airport to the other hotel (it turns out we were booked into the Garden Court Southern Sun Hotel).
After waiting half an hour for a transfer bus promised within 5minutes I asked to just pay the difference and stay where I was but was told I would have to pay the full amount for a room despite the hotels being in the same chain. With a pregnant wife and 18month old son we were getting desperate to get to our hotel. The hotel staff could not even arrange a taxi for us so we were stranded. Finally after over an hour of waiting in the lobby with transfer busses coming and going but refusing to take us to the other hotel the duty manager finally offered to let us stay and would arrange a refund at the other hotel. At this point however the other hotel FINALLY got around to sending us their (chargeable) airport transfer bus so off we went. The Duty Manager at the Southern Sun had asked the Garden Court to give us a discount for causing such a stressful arrival to South Afirca but they refused.
I have stayed at this hotel in the past and had booked it again (or so I thought) as the rooms are clean and more than adequate for an airport stop over. On our last visit the staff were fine, on this trip they were inefficient and despite the hour and the condition of my wife, were simply unwilling to help. I guess the message is make sure you don't book the other one which is truly awful by comparison!!
It's probably worth mentioning that in the time we spent sat in the lobby trying to sort this out we met three other people who had made exactly the same mistake on either this trip or previous trips so it's not just me!!
- Official Description (provided by the hotel):
- A world class International Airport Hotel 500m away from the Airport serviced by a complimentary 24 hour shuttle every 15 min and with complimentary capped Wifi. Exceptional dining both buffet and a la carte with 24 hour room service. 24 Hour bar for the thirsty traveller. ... more less
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