I had to stay at the City Lodge, OR Tambo International Airport during a mini-crises for one night recently and it was rather a bland experience.
Luckily, I knew how to get there but there is no signage that would lead one to believe that the airport is just over the road from the airport and, although expensive, is far less expensive than the Intercontinental whioch is also over the road and much closer to the terminal. For foreign travellers, they would never know how to get to this hotel as one has to walk through an undercover bridge as if walking to the multi-story car park. Even then, the levels are somewhat confusing...
A lot more signage and marketing is required but first things first - lower your rates, think about Industry discounts, and train the staff to be a little more friendly and accomodating.
The room rates are expensive, and the room I stayed in was tiny and had a view of a rather inattractive courtyard. There was no reading matter except for the normal Hotel info. Boring indeed. Possibly a range of daily newspapers in both languages could be provided?
Reception staff were rather non-chalant and seemed to be "doing me a favour". As I checked in rather late and was out again very early the following morning, there was no opportuity to try the breakfast buffet. Although the staff knew what the situation was, nothing was offered and nobody went "out of their way" to even offer anything special. Mind you, I've learned to expect nothing more.
Room service took ages and I simply has no further option but to cancel the order eventually. My only other option was to go back to the airport to eat at the Mug and Bean Restaurant which is open 24 hours a day - thankfully.
Overall, not a good experience at all and hopefully one which I will never have to repeat.
- Official Description (provided by the hotel):
- Based at Africa’s busiest airport, City Lodge at OR Tambo Airport will provide business and leisure travellers with “home away from home” accommodation that is ideal for those commuting to and from Johannesburg and perfect for those who require immediate access to the airport. OR Tambo Airport offers a number of services from banking to a wide range of retailers, so whether it’s a good book or a scrumptious meal, the airport’s facilities have everything you need. The hotel boasts boardroom and conference facilities, a fitness room as well as a deck with a pool and a large commercial area with a coffee shop. Rooms • Spacious air-conditioned room with queen or twin beds • Flat screen Television (MNet and DSTV) – Satellite channels offering exciting sport, breaking news and great movies. • En-Suite Bathroom with bath and separate shower. • Tea and coffee making facilities • Wireless Internet Access available in all rooms • Electronic safe large enough to accommodate a laptop • Desk with great lighting and plugs for easy connectivity • Telephone Breakfast: At City Lodge our breakfasts are legendary. Choose between a scrumptious Full English or Continental breakfast (buffet style) in the hotel’s spacious breakfast area. Coffee Shop: City Lodge at OR Tambo Airport will have a coffee shop offering guests a comprehensive menu with hot and cold food choices ranging from salads, to wraps, to tremazzinis all the way to hearty soups. Bar: The hotel boasts a comfortable bar to enjoy the evening or wait for your next flight. Facilities • Boardroom Facilities – Roadlodge, our 8 Seater Meeting Room and Townlodge, our 12 seater Boardroom - includes flat screen television with laptop connectivity and wireless internet access. • Conference Facility – Courtyard A, seats 22 people. Courtyard B seats 24 people, combined with the option to be shared to create one room – seats up to 46 people. • Safe and secure underground parking. ... more less
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- Also Known As:
- City Lodge Or Tambo Airport Hotel Kempton Park