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“Convenient and Comfortable”

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Protea Hotel by Marriott O.R. Tambo Airport
Ranked #12 of 26 Hotels in Kempton Park
Reviewed October 7, 2013

We used this hotel before beginning a safari vacation in South Africa and Zambia. It was exactly right for the purpose. There is a free shuttle that runs back and forth from the airport and the drive is only about 5 minutes. The hotel is very modern, it is clean and the rooms had all of the conveniences one would expect of an airport hotel. There was an excellent buffet breakfast and, while I wouldn't call dinner "fine dining" it was certainly good with plenty of selection. The shower stall is glass and part of the room, not part of the washroom. My wife and I didn't have a problem with it but I read a couple of comments from others who didn't like it. I guess you do need to be a couple. This location, beside the airport, isn't what you want for visiting Jo'burg, but it was great for a short stay en route to other places. The hotel activities desk did put together an excellent Soweto tour for us during our one afternoon of free time. We booked this hotel on line from Canada and the price was excellent. We chose Protea because we were familiar with the name, having stayed in others throughout South Africa and because we had used other airport hotels in Jo'burg that were far less satisfactory.

  • Stayed: September 2013, traveled as a couple
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Thank Razzle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear Razzle2

Your title certainly sums up our offering and we are so happy that you found your stay to be convenient and comfortable.

Our complimentary scheduled shuttles definitely take the stress away of hiring a car for a short stay. The shuttles run every 30 minutes to and from the airport.

The restaurant TEAM will be pleased to hear that you enjoyed both a breakfast and dinner during your stay. I will congratulate them and the activities desk on the great service.

Thank you for your review and words of recommendation.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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657 - 663 of 1,089 reviews

Reviewed October 7, 2013

We spent three nights here (each a night night stay). It felt very comfortable with each stay. The perfect hotel for an overnight stay before a connecting flight. The free shuttle is perfect, just a five minute walk from the international arrivals area. Rooms are small but more than adequate. The rooms are exceptionally quiet. Food is good and reasonable. The decor is fun, especially if you like flying! Enjoy the view from the pool area and watch planes take off and land all day! Great value, and a hassle-free way to unwind from and/or gear up before your next flight

Room Tip: If you like watching planes, ask for a high floor, airport side!
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  • Stayed: September 2013, traveled as a couple
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Thank mtd330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear mtd330

Thank you for staying with us three times whilst in South Africa and posting such a favourable review on TripAdvisor.

We are continuously searching for excellence and it is great to know that we achieved this on all three occasions. Consistency is the name of the game and I will congratulate the TEAM on their efforts.

It seems that you had an all-round wonderful time at Protea Hotel O.R. Tambo Airport. From the complimentary shuttle and comfortable room to the aviation theme that runs through the hotel.

I am sure we will see again and we wish you safe travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed October 6, 2013

Last day of our South Africa Vacation and the Hotel was a pleasant surprise. Aeronautical theme based, with parts of airplanes thru-out the Hotel. Family enjoyed it. A little difficult to get to for first timers at night if you are driving so make sure you have a current map or GPS. Rooms were clean, staff was polite but quickly became over whelmed.

  • Stayed: August 2013, traveled with family
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Thank Gandalf610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear Gandalf610

I am pleased to hear that you spent your last day of your South African vacation at our hotel and that it was a pleasant surprise.

Our aviation themed décor set the scene for our GUESTS and they all love the authenticity of it.

I am glad you managed to find the hotel with your GPS. Next time, leave the car at the airport and make use of our complimentary scheduled shuttles.

The STAFF are a joy to work with and I will share your positive comments with them.

I hope you had a safe trip home.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed October 2, 2013

Booked into Protea Hotel by company, first impressions were " when's it going to be finished and would it be noisy due to the close vicinity to the runway", but i was pleasantly suprised by no noise in room or inside of bar and restaurant area.
Decor to the inside of building is a little strange, a little garage/warehouse, but hey it worked.
All staff very friendly and polite and rooms more than adequate for that one night/day stop before flying out or moving on.

  • Stayed: August 2013, traveled on business
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Thank tobyowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear tobyowen

Thank you for posting a review on TripAdvisor.

We aim to not only meet, but exceed GUEST expectations and I am thrilled that we achieved this during your stay.

We are proud to offer comfortable accommodation near the airport without being effected by the noise. The theme throughout the hotel is aviation and definitely has a warehouse look and feel.

Your comments about the STAFF remind me of the amazing TEAM that I get to work with every day and I will certainly commend them.

Until next time, we wish you safe travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed October 2, 2013

* They have free-shuttle to the airport every 30 minutes..
* The decoration is a industrial look...very nice!
* They have really good food in the buffet...the prices are fair.
* The staff very helpful.
* They have wifi and also ipads at the lobby which you can use.

  • Stayed: August 2013, traveled as a couple
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2  Thank Janneth V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear Janneth V

Thank you for the great comments and lovely title.

You have highlighted our unique offerings and all the reasons to stay at Protea Hotel O.R. Tambo Airport.

Our complimentary shuttles to and from the airport, aviation themed décor, Wi-Fi, helpful STAFF and the tasty meals are some of the areas that make us more than the average airport hotel.

I hope that we will have the opportunity of hosting you again.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We stayed at this hotel on the first and last night of our South African visit, we chose it because of its proximity to the airport.
The staff were friendly and very helpful, check in was quick and the rooms very well appointed. The options for dinner and breakfast were very good, and the restaurant service prompt. The bar staff are also very good.
My only compalint would be the shuttle service, which only runs on thirty minute intervals, and their bus is small...other hotels in the area run on a more frequent schedule...i woudl recommend taking a taxi to save time. and the porters in the airport are quite pushy.

Room Tip: take a taxi from the airport...shuttle is slow.
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  • Stayed: September 2013, traveled with friends
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Thank VinoBambinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear VinoBambinos

Thank you for choosing Protea Hotels during your trip to South Africa.

Offering the best GUEST service is a top priority at the hotel and I am happy to hear the STAFF was friendly and helpful. I will definitely make mention of this to them and congratulate them as well.

I apologise if you felt that the shuttle was slow and small. I will look into our intervals and discuss with the TEAM regarding shortening them.

It is good to note that you found the rooms to have all that you needs and that the food and beverage facilities in the hotel were very good.

Until your next trip to Johannesburg, we wish you safe travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

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Reviewed September 29, 2013

We selected Protea Tambo at Joh'berg simply because we had an wonderfull experience at Protea-SeaPoint Capetown..But we got to know just being protea you can't be good. Poor experience..Unreceptive Staff, literally No Room Service, Bad Food experienceN Rooms & Pacess were like walking in woods..I don't recommend this hotel simply because of the staff working there - not receptive guys!

  • Stayed: October 2012
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3  Thank D-Ronak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded October 24, 2013

Dear D-Ronak

Thank you for your feedback and for staying with Protea Hotels.

Consistency is very important throughout our hotels and I am extremely sorry that we disappointed you. We aim to provide the best GUEST service and your comments do not reflect this. Please accept my apologies for your experience.

I can assure you that I will address this with the STAFF as we understand the importance of GUEST satisfaction.

I would welcome the opportunity of discussing this with you further and ask you to email me your details to gm@phortambo.com so I can contact you.

Kind Regards
Gawie Nel
General Manager
Protea Hotel O.R. Tambo Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott O.R. Tambo Airport

Address: Corner of York & Gladiator Streets | Rhodesfield, Johannesburg, Kempton Park 1619, South Africa (Formerly Protea Hotel O.R. Tambo Airport)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 26 Hotels in Kempton Park
Price Range: $82 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott O.R. Tambo Airport 4*
Number of rooms: 213
Official Description (provided by the hotel):
Protea Hotel by Marriott O.R. Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star airport hotel in Johannesburg, South Africa is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. The industrial aviation ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. ... more   less 
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