A mixed review. Pro's: clean rooms and very close to the hotel. A company called itours is in their hotel lobby to help you with your travel needs and private hires - Liezl was dream.
Cons: Staff can be a bit abrupt, depending upon who is at the desk. The dinner buffet was way overpriced for what was offered, and the food was not very good. The breakfast buffet (the only option) was quite limited and of mediocre quality. After 3 flights, and the third being 16 hours, a clean bed and a working shower are a must. After settling in, I prepared for bed. In less than one minute of showering, the drain began overflowing. The design of the shower was such that was not any depth nor rim to catch any overflow, at all. With soap in my hair, and eyes burning, I had to turn off the shower and wait a substantial amount of time for it to drain. Meanwhile, I was freezing cold (nice cool room from the AC). Consequently I froze while I showered in spurts. The alternative was to just let water rapidly overflow into the room. The shower is part of the bedroom, a very strange set-up. I called the desk to alert them of the problem. To their credit, they offered to change my room. At this point I was exhausted, and had to catch an early flight the next morning. To their shame, they offered no compensation of any kind. The next morning I persisted in my request to at least comp my breakfast by refunding the prepaid. It took four different staff to finally agree. Very poor customer service. Also upon check-in, they informed me that they had free wifi. After sending two, VERY BRIEF emails, it logged me out and required payment to continue. Personally, I would never consider staying here again. The only benefit that I could determine was its close proximity to the airport. But there are other choices just as close. Personally, I would not ever book here again.
- Official Description (provided by the hotel):
- Protea Hotel by Marriott OR Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star Protea Hotel OR Tambo Airport is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. An aviation enthusiast's paradise, the hotel is themed around an aircraft hangar. The industrial ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. The lounge provides a peaceful setting with WiFi access where business travellers can conduct informal meetings. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. Whether you're stopping over or have an extended business stay ahead, Protea Hotel O.R. Tambo Airport has it all - trendy pool area, funky bar and The Warehouse restaurant. ... more less
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