Stayed twice within one week, not overly happy with the service. When checked in was advised breakfast and dinner was included. When I checked out I was told it wasn't and was told I need to pay. I refused as it was the check in staff members fault.
When we had a drink and a snack the afternoon of our arrival it took over 40 mins for our small meals to arrive even though we were the only ppl around. When it came to pay I had to wait another 5 minutes for the staff member to run around the hotel to find the other staff member with micros access card (very bad practice!!)
When I checked in the second time I was made to feel bad about the breakfast on the previous time as the hotel makes staff pay for mistakes!! I agreed to pay as a felt bad for the man!
This evening was crazy noisy, noise flows up the lobby and our room was right next to elevators. I had to go downstairs to ask check in staff to ask guests to keep volume down. The group had people signing and running down the hallways!! Duty manager no were to be seen.............
Won't stay again.......
- Official Description (provided by the hotel):
- Protea Hotel by Marriott OR Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star Protea Hotel OR Tambo Airport is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. An aviation enthusiast's paradise, the hotel is themed around an aircraft hangar. The industrial ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. The lounge provides a peaceful setting with WiFi access where business travellers can conduct informal meetings. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. Whether you're stopping over or have an extended business stay ahead, Protea Hotel O.R. Tambo Airport has it all - trendy pool area, funky bar and The Warehouse restaurant. ... more less
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