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“Fabulous staff and great service”

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Protea Hotel by Marriott OR Tambo Airport
Ranked #12 of 26 Hotels in Kempton Park
Arusha, Tanzania
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fabulous staff and great service”
Reviewed December 12, 2012

The staff and the service here were wonderful. They remembered me from my stay the week before which shows great customer care. The shuttle service was super. Bedroom was not fussy, very well lit and very comfortable. Both dinner and the restaurant and snacks in the bar were delicious and great care was taken by all food and beverage staff that I was comfortable. Although a chilly night, the warmth of the staff made up for it.

  • Stayed December 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank SandraKaribu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, December 13, 2012
Dear SandraKaribu

With a review heading like that, I can’t help but smile. I am so proud of the STAFF and their amazing attitudes toward providing the best GUEST service. I will pass on your commendations to the entire TEAM.

Providing a comfortable area for GUESTS to wind down and fill up their tanks is important. The chefs do their best to innovate and deliver food of the highest quality. They will be thrilled that you enjoyed their creations.

Thank you for posting a review and we wish you safe travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (195)
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Clemson, South Carolina
Level Contributor
202 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed December 10, 2012

Contemporary design in airport motif located just off the airport grounds. We stayed 2 nights; one coming into Johannesburg from Washington DC (Dulles), the other after flying back from Kruger National Park. We had dinner in the restaurant the first night and 2 breakfasts. Service was quick and the food was good. It pays to go to breakfast early, otherwise it gets quite crowded. The choice of buffet items was good and tasty. The room shower was all glass and felt good after a long trip. When we checked in the first night, our name had been misspelled and it took awhile for that to get straightened out. Once that was corrected, every thing was fine.

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
1 Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, December 18, 2012
Dear Larry G

We are very proud of the aviation theme that runs through the hotel and love when GUESTS comment on it.

Delivering tasty food and quick service is very important to the entire TEAM. We are always aiming to be the best and your feedback confirms that we are definitely on the right track.

Thank you for your review and hope you had a safe trip home.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR Tambo Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern
Level Contributor
115 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed December 10, 2012

An airport hotel having an airport atmosphere. The hotel seems to be not so old, but already a bit used. Anyhow, the hotel is ok for one night. Aiport shuttle is available. Dinner and breakfast was ok. Medium SA standard.

  • Stayed August 2012, traveled on business
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Helpful?
1 Thank CH_FreqTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, December 12, 2012
Dear CH_FreqTraveller

Thank you for your feedback regarding your recent visit to Protea Hotel OR Tambo Airport.

Meeting and exceeding GUESTS’ expectations is very important to us and I am disappointed that we did not achieve this during your stay. I will definitely share your feedback with my TEAM, so we can improve where necessary.

Should you stay with us again, we would welcome another opportunity to show you Protea Hospitality at its best.

I hope that you had a successful trip to South Africa and got to see some wildlife on your trip to Kruger National Park.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed December 9, 2012

This upbeat hotel was too far away from the terminal to walk but an easy efficient shuttle bus solves that problem. This place is modern, artistic, nice staff, very adequate rooms. Good value for money. I'd stay there again any time. I frequently use transit hotels passing through Jo'burg airport and this one is up there in the winning category!

Room Tip: I asked for a room with a view of the Airport and got just what I asked for.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, December 13, 2012
Dear James N

We are conveniently located just minutes from the airport and it is pleasing to hear that you found our complimentary shuttles from the airport ‘easy and efficient’.

Your feedback as a frequent transit traveller is much appreciated, especially that you rated us so highly in all areas from décor to service. This will assist us in our continuous search for excellence and offering quality at all times.

Enjoy the rest of your worldly travels.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR T ambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisboa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 5, 2012

The hotel is a perfect place to stay between flights. The hotel has got very nice common areas and although the rooms are not very big, they are very nicelly decorated and modern. The service was very good in general and the shuttle between the hotel and the airport was very convenient.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Sofia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, December 6, 2012
Dear Sofia A

We are glad that you enjoyed our hotel and its unique location near the airport.

It is our aim to provide the best GUEST service and the STAFF will be pleased to hear of your comments. We appreciate your feedback regarding the modern rooms and comfortable common areas.

Thank you for your review and we look forward to seeing you again.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 1, 2012

Well, my first impression was not very good for some reasons, however, they have taken a very quick corrective actions to make my stay pleasant and comfortable.

My check in was a little bit time consuming but as soon as they realized that they could correct this situation very quickly by offering a very special compliment which means that they really care about the customer which is their business.

Very special thanks to Lindia Mangels (GUEST Relations Manager) and General Manager, Gawie Nel for their caring and interest to make their customer EXTREMELY satisfied.

So, I'll look forward to stay here again and again and I advise and recommend others to stay here as well.

Regarding the room cleanliness, it couldn't be any better as well as the room services, the hotel staff are super friendly and informative.

Actually it was my first time in my life to stay at a room that is very close to the airport so it was a new experience for me and nice as well.

There's a free shuttle bus since the morning until 11:00 pm on daily basis from and to the airport, which means that if you wanna go to any of the airport restaurant at night for dinner it will be possible and will take only 5 mins.

They have a very very good gym, and I wished I could use it but I had no time for that.

Final conclusion is, it's a very good place to stay not only as a transit overnight but also for even one week as my case.

  • Stayed November 2012, traveled on business
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Helpful?
2 Thank Khaledmaged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, December 6, 2012
Dear Khaledmaged

Thank you for posting such a detailed and positive review about your recent stay at Protea Hotel OR Tambo Airport.

Meeting and exceeding GUEST expectations play an important role in our hotel and this is evident from your comments regarding the friendly STAFF and wide variety of services we offer. I will pass on your comments to the TEAM, who will be delighted to hear that you had such a wonderful stay.

We are grateful for your words of recommendation and look forward to your next visit.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blantyre
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 28, 2012

Having travelled for 14hrs from Australia and needing a hotel for one night close to the airport providing a comfortable bed but no airport noise I found that this hotel matched my needs perfectly. The staff are very friendly, the room I had though not large was very quiet, room service happy to please, and breakfast expansive and so value for money. The free shuttle a plus.

I would definitely stay here again.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Sandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, November 30, 2012
Dear Sandra T

Thank you for your review on TripAdvisor. Travelling can be exhausting and a 14 hour flight is no exception. I am so happy that Protea Hotel OR Tambo was able to provide you with everything that you required.

We know how important breakfast is and the TEAM will be delighted to hear your comments as it will only inspire them to do better.

I hope that the rest of your travels went well.

Kind Regards
Gawie Nel
General Manager
Protea Hotel OR Tambo Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott OR Tambo Airport

Property: Protea Hotel by Marriott OR Tambo Airport
Address: Corner of York & Gladiator Streets | Rhodesfield, Kempton Park 1619, South Africa (Formerly Protea Hotel O.R. Tambo Airport)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 26 Hotels in Kempton Park
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott OR Tambo Airport 4*
Number of rooms: 213
Official Description (provided by the hotel):
Protea Hotel by Marriott OR Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star Protea Hotel OR Tambo Airport is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. An aviation enthusiast's paradise, the hotel is themed around an aircraft hangar. The industrial ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. The lounge provides a peaceful setting with WiFi access where business travellers can conduct informal meetings. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. Whether you're stopping over or have an extended business stay ahead, Protea Hotel O.R. Tambo Airport has it all - trendy pool area, funky bar and The Warehouse restaurant. ... more   less 
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