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“I guess it was good..”

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Protea Hotel by Marriott O.R. Tambo Airport
Ranked #12 of 27 Hotels in Kempton Park
Reviewed May 31, 2012

My Fiancee and i stayed at this hotel on our way to Zimbabwe.
I must admit, we were chuffed at how close this hotel was to the Airport! The location is perfect. The complimentary shuttle to and from the Airport was fantastic. The driver was very friendly and
the hotel itself was lovely! Very clean and stylish. Comfortable beds in very decent sized guest rooms.
The price was our reason for staying at Protea. But i found it strange that although we pre paid for the hotel, we then had to pay additional tax when we were checking in.
My grumble with the hotel is that the service wasn't that great. We didn't feel welcome at all and it always felt like we were interrupting the staff. On the night we were staying, we decided to eat dinner at the hotel restaurant. When we went to pay at the counter, we waited for almost 10 minutes to be attended to.
I don't like to leave average feedback but unfortunately i did in this instance.
With that said, i wouldn't stay here again. There are plenty of other hotels in the Airport vicinity that would be better and more welcoming.

  • Stayed: December 2011
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1  Thank LyleGraciel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded June 4, 2012

Dear LyleGraciel,

Thank you so much for taking the time to post your comments about the Protea Hotel OR Tambo Airport on TripAdvisor - we appreciate the feedback.

We would like to take this opportunity to apologise for the disappointment you experienced due to the poor dining experience and shortfall in our service levels. We would like to assure you that this is not our normal standard as all GUESTS are very important to us and everything possible is done by our TEAM to ensure that our GUESTS feel as special and valued as they are. We have done training with all our STAFF in February and can assure we are focused on giving the best GUEST service.

The TEAM and I were most pleased to hear that your stay in the room was comfortable and that you were happy with the shuttle service. It really is amazing to receive such positive feedback from our GUESTS and we would like to thank you for your kind words.

We hope to welcome you back so that we can deliver the service you so rightfully deserve.

Kind Regards

Gawie Nel
General Manager

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Reviewed May 28, 2012

We stayed at the Protea Hotel which undoubtedly for the price was very good, we could acutally see our Airbus 380 from our window :-)
The food is reasonably priced, so one can relax in the hotel. A small minus is that they do not have any sauna or steam room.

The airport shuttle is very convenient and the staff friendly.

Unfortunately we found out too late that there is a casino 5 minutes drive away from the hotel. When we asked for cab they told us 150 rand one way, so we did leave it. Later on we realised that there are 3, 4, and 5 star hotels in the casino complex as well. For the price we paid at Proteal we could have stayed there as well, with a bit more entertainment.

But of course, if you just want to relax or spend a calm night before your next flight, it is defintely a good choice.

  • Stayed: May 2012, traveled as a couple
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Thank jp9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded May 29, 2012

Dear jp9999,

It really is so rewarding to receive such an exemplary review regarding your impressive stay with us. We are really pleased that we could make your stay a great one. One of our Protea Principles, “In Search of Excellence” appears to be very fitting at this moment and that is why GUEST feedback is so important to us so that we may ensure we are meeting and exceeding our GUESTS expectations. Your comments are much appreciated and truly invaluable to us and it will be a true pleasure to convey to the TEAM who made it all possible.

It was our pleasure to accommodate you and we look forward to welcoming you back so that you can enjoy our hospitality to its best


Kind regards

Gawie Nel
General Manager

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Reviewed May 28, 2012

Have stayed here on a number of occasions in the past and more recently 8 nights in the past 2 weeks. The service is getting better as time goes on. Rooms are spacious and clean. Witnessed management doing cleanliness checks in the kitchen area which is reassuring. Location is good for access to the airport - looks right onto the airport apron - but if not familiar with the area suggest get a GPS as the route is a bit squiggly.

Decor has an aeronautical/hangar theme and is unusual but works. There is no separate bathroom - forms part of the room. Plumbing was a problem on previous visits and is still a problem - water not draining out of basin.

Breakfasts are good but service can be chaotic and slow when busy - they have not got this right. Suggest get to breakfast early to avoid the rush. Unlike many hotels they do offer breakfast before the advertised time so if you are under time pressure go early - you will be warmly welcomed. This is a major plus for me. Dinner menu limited so if you stay for a few nights you may start to run out of options. Had to wait for almost an hour for a SALAD on room service one night. Was told the kitchen was busy - well guess what guys, kitchens are supposed to be busy. Need to jack up this service - a courtesy call to inform me of the delay would have sufficed!

The security arrangements at the entrance are somewhat mystifying - inconsistent requirements for access and egress in terms of the paperwork.

Have stayed at many airport hotels around the world which have mostly been expensive and generally dreadful. This hotel does stand out for me in terms of price and quality. In spite of the niggles, I would recommend.

Room Tip: Rooms facing the airport tend be noisier but if you find airport activities fascinating a room facin...
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  • Stayed: May 2012, traveled on business
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1  Thank KLBTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded May 29, 2012

Dear KLBTraveller,

Firstly, we would like to sincerely apologise for the disappointment you encountered with the pumbing in the room. Your feedback is very valuable to us as it provides us with a true reflection of our service delivery and by no means echoes the high standard that The Protea Hotel OR Tambo Airport is usually proud to offer.

Please be assured that we have adressed the Room service concerns with The Food & Beverage TEAM as we know that such issues are not always solved overnight. However we are very positive that with our continuous training and the mentoring structure that we have in place, that this will only yield great results.

We were happy to hear that you enjoyed the hotel and the innovative design. Perhaps we can make your next stay more comfortable by allocating a room not facing the airport to ensure you get a great nights sleep. You are welcome to highlight this on your next reservation and we will be more than happy to accommodate your request.

Your feedback is providing us with the opportunity to strive for service excellence and your assistance in this regard is greatly appreciated. WE hope to welcome you back soon...

Kind regards

Gawie Nel
General Manager

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Reviewed May 26, 2012

Perfect for early morning flights - the shuttle bus was easy to figure out, the rooms decor and layout was one of the best transit hotel rooms I have seen and it has a trendy bar. Internet was very slow or not working.

Room Tip: Probably far from the lift is the best
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  • Stayed: May 2012, traveled solo
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Thank AlwaysTravellingJuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded May 30, 2012

Dear AlwaysTravellingJuli,

Thank you for letting us know about your recent stay and experience.
I am very happy to read that we have managed to create great memories for you in an airport environment, and the Team and I look forward to being able to welcome you back.

Best regards,

Gawie Nel
General Manager

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Reviewed May 17, 2012

I can recommend a stay at this fantastic hotel, rooms are clean and comfortable and very well priced.

  • Stayed: January 2012, traveled solo
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Thank funkydiscomonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded May 17, 2012

Dear funkydiscomonkey,

Thank you for taking the time to post your comments on Trip Advisor after your recent visit at The Protea Hotel OR Tambo Airport.

We were most pleased to learn that you found our product affordable and that it offers great value for money. Receiving positive comments like that is really fantastic!

We look forward to welcoming you back so that we can continue delivering the service you so rightfully deserve.


Kind Regards

Gawie Nel
General Manager

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Reviewed May 10, 2012

The main advantage of this hotel is proximity to the airport. I would only stay here if I had a short layover as hotel facilities are minimal. There is free wifi but there is a limit to the amount of data usage and only certain websites were accessible. The connection was also too slow to open attachments. Our room was small (bed right next to shower) but this was ok as we were only there for one night. There is a free shuttle to the airport and also to the casino, which was nice but the shuttles did not run on time. If you are taking the shuttle from the hotel to the airport, I would get in line early as it can only hold a certain number of passengers.

  • Stayed: April 2012, traveled as a couple
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1  Thank Kat0425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded May 14, 2012

Dear Kat0425,

Thank you for taking the time to post your comments on Trip Advisor and providing us with an opinion both on the physical features and services that our product offers.

Perhaps we can make your next stay more comfortable by allocating a delux room that is slightly bigger. Although we only have a handful of rooms with the facility, they are in high demand and we recommend booking them way in advance where possible. You are welcome to highlight this on your next reservation and we will be more than happy to accommodate your request.

Please accept our most sincere apologies for the Shuttle service that did not run on time. We have stressed this issue to Lux Express on how important it is to deliver the best GUEST service and we hope to have the chance of proving to you that we are truly proud of our product and we value the enjoyment of our GUEST’S experience.

It was our pleasure to accommodate you and we look forward to welcoming you back.

Kind Regards

Gawie Nel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2012

Initial experience was not good as it took three attempts to get me a room that was ready to receive guests (this with an 18:00 check-in). The duty manager was on hand and the problems were quickly resolved. Final allocated room was spacious and clean. This is a relatively new hotel so one expects that the environment/facilities would still be in good condition - and so they were. The breakfast, lunch and supper that I had were all superb.

Room Tip: Although situated right next to the runway at OR Tambo International Airport I was not aware of any...
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  • Stayed: April 2012, traveled on business
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Thank MikeC47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gawieortambo, General Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded May 1, 2012

Dear MikeC47,


Thank you for your kind words. We were delighted to read that you had such a wonderful experience and that everything was to your satisfaction.

Hope you welcome you back soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott O.R. Tambo Airport

Address: Corner of York & Gladiator Streets | Rhodesfield, Johannesburg, Kempton Park 1619, South Africa (Formerly Protea Hotel O.R. Tambo Airport)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 27 Hotels in Kempton Park
Price Range: $95 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott O.R. Tambo Airport 4*
Number of rooms: 213
Official Description (provided by the hotel):
Protea Hotel by Marriott O.R. Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star airport hotel in Johannesburg, South Africa is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. The industrial aviation ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. ... more   less 
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