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“Budget priced hotel, relatively convenient for transit passengers”

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Protea Hotel by Marriott OR Tambo Airport
Ranked #12 of 26 Hotels in Kempton Park
Richmond, United Kingdom
Level 6 Contributor
91 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Budget priced hotel, relatively convenient for transit passengers”
Reviewed March 6, 2012

Arriving at 01.20 in the morning was guaranteed to be a bad start to my stay. Having eventually found the hotel bus stop the promised 24 hour shuttle service did not materialize and on getting through on the phone to the hotel was told I would have to find a taxi as there was no shuttle.

Once at the hotel the decor was somewhat disconcerting, I felt as though I was in a warehouseI The night staff was not overly friendly and I was given a room on the smoking floor (having requested non-smoking). The corridors are off-putting, that said the rooms themselves are very pleasant. Spacious, modern and clean.

Breakfast was a standard buffet. The dining room was exceptionally busy at 07.30 and at ZAR155, its not a cheap option!

Time your shuttle transfers carefully, as they only run every half hour and at peak hours the shuttle bus fills up very quickly. Transfer time is about 10 minutes and fortunately when departing you are dropped right outside the terminal doors.

  • Stayed March 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank SANDJAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, March 8, 2012
Dear SANDJAW,

We are in receipt of your Comment on Trip Advisor regarding your stay with us at the Protea Hotel OR Tambo Airport Thank you for taking the time to give us feedback, thus assisting us in continually improving our standards.

We would like to take this opportunity to apologize for the disappointment you experienced due to our lack of Customer Service. We would like to assure you that this is not our normal standard. All GUESTS are very important to us and everything possible is done by our hotel TEAM to ensure that our GUESTS feel as special and valued as they are.

We appreciate your bringing the shortcomings and problems you experienced to our attention and the constructive way in which this was done. We can assure you that your comments have been taken to heart and addressed with the people concerned, and that corrective action has been taken.
We continually strive to deliver excellent GUEST service and ongoing training will be done with all of our STAFF to address these matters.


Kind Regards,

Lindia Mangels
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Salt Lake City, Utah
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 20, 2012

Stayed for 2 nights while waiting for a flight to USA. Price was reasonable and hotel was very nice. Very upscale and trendy. Has an "airline" decor.

Room service food was good and fast. Breakfast buffet was standard and tasty.

Only minor issue I had was the shower drain was stopped up and water got onto floor. Maintenance quickly fixed it up.

5 minute drive from the airport and there are shuttles on the half hour.

Beware the porters at JNB airport asking for overpriced tips for minor services. I was asked for $20 USD for showing me where to catch my bus and hounded when I only gave him $3.

Room Tip: Try and get a room overlooking the airport apron. Get to see lots of A380's and 747's.
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  • Stayed February 2012, traveled on business
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Helpful?
1 Thank Erick967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, March 4, 2012
Dear JustLooking24,

Thank you so much for your amazing comments!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel OR Tambo Airport again soon.

We assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

Many Thanks and Kind Regards


Lindia Mangels
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 4 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 7, 2012

Used a base while at some business meetings in the area. Hotel was easily accessible by rental car from the airport (if you knew where you were going). Room and bed was comfortable and spotless. Enjoyed drinks at the outside pool area which watching the aircraft traffic. Relaxed friendly bar-staff added to the atmosphere. Didn't dine in. Hotel decor theme is unusual and interesting.

It was a complimentary hotel taxi ride to the nearby Rhodesfield Gautrain station to get to Sandton.

Unusual drawback for an airport hotel was bad internal noise reduction. It was possible to hear noise from the adjoining room such as phone conversations, tea-stirring and bag zipping. I haven't noticed the same level from other hotels I've stayed at and it was a little irritating at 6am as guests with early flights etc prepared to check out. Also had an electrical failure in my room so couldn't watch TV or use my computer on the 2nd night.

Room Tip: Room-choice is front or back. My rooms at the front, on the same side as reception faced the park r...
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  • Stayed January 2012, traveled on business
    • Value
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Helpful?
2 Thank rye1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, March 4, 2012
Dear Rye1967,

We are in receipt of your Comment on Trip Advisor regarding your stay with us at the Protea Hotel OR Tambo Airport Thank you for taking the time to give us feedback, thus assisting us in continually improving our standards.
It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact us for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel OR Tambo Airport and to hearing from you again!


Kind regards,

Lindia Mangels
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, UK
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 6, 2012

We booked this as a short stop airport stop over and weren't really expecting much, but the hotel exceeded our expectations. (The bargain price made it all the more pleasant!) The shuttle bus was a little tricky to find from inside the terminal, but ran every half hour with the journey only taking around 10 minutes. Check in was prompt and efficient, the rooms well equipped and very clean. Downstairs there is a decent sized bar and restaurant (food very good) and a flight simulator. (Really). Outside, a real plus for an airport hotel is a lovely relaxing space amongst and beside the water. We didn't have breakfast, but apparently this was good if a little pricey. The hotel is decorated in "industrial aircraft hangar" style which may not be to everyone's taste, but we thought it a refreshing change from the bland corporate norm.

Room Tip: There is some aircraft/ road noise in the airport facing rooms.
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  • Stayed January 2012, traveled with family
    • Value
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Helpful?
1 Thank Lisa_Simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, February 6, 2012
Dear Lisa_Simon,

As you are aware, Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently. Therefore we can’t thank you enough for taking the time to post your incredible comments regarding the property.

It was our pleasure to accommodate you and we look forward to welcoming you back so that you can enjoy Protea Hotel OR Tambo Airport at its best!

Kind Regards

Lindia Mangels
GUEST Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 2, 2012

What a fantastic and unique hotel for an overnight stay. I ended up staying here twice, and would stay again! The bed is very comfortable, and the outside pool area is fantastic. The cocktails are very cheap too! Breakfast was relatively expensive compared to the prices of alcohol etc. but the service is great. What a refreshing change to have an airport hotel with personality. Don't forget to try the airplane simulator for some fun!

  • Stayed January 2012, traveled as a couple
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Helpful?
3 Thank VonnieWallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, February 6, 2012
Dear VonnieWallace,

Thank you for your kind words.
We were delighted to read that you had such a wonderful experience and that everything was to your satisfaction.
Wishing you all the best for the rest of the year and we hope to welcome you back again soon!

Kind Regards

Lindia Mangels
GUEST Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 19, 2012

It was a very last moment reservation and we were blown away!
From the moment we arrived the staff was helpful and the quality of the room and facilities were fabulous!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NachoyCasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, January 22, 2012
Dear NachoyCasey ,

Thank you so much for your amazing review of the Protea Hotel OR Tambo Airport
Your support of our hotel is sincerely appreciated.
At the Protea Hotel OR Tambo Airport, we realize that our STAFF is our most important asset, which is why we always write the word in capital letters. Thank you for reminding us of this. We look forward to welcoming you back in the not too distant future.

Many Thanks and Kind Regards

Lindia Mangels
GUEST Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 6 Contributor
121 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 18, 2012

The hotel is a short 5 min drive away from the Johannesburg airport - which was our reason for choosing it as we were transiting Johannesburg on our way to Kruger. We found the hotel very comfortable, clean and the staff was friendly.
The decor was a bit strange (it's designed like an airport warehouse), but it does start growing on you.
Some drawbacks: its not easy to find the hotel if you are driving to it. The restaurant does not have a lot of choice (esp for vegetarians like us). And the front desk staff- while friendly - were not very efficient with our check out. They forgot to charge us something, and the charge came on our credit card after 15 days . They took another week to answer our queries re why we were charged later!

Room Tip: They have a superior and a deluxe category. The dfference between the two is a bath tub in the highe...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RamVenkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurWings, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review, January 22, 2012
Dear

Thank you for taking the time to write this review on Tripadvisor.

As you are aware, Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently. Therefore we can’t thank you enough for taking the time to post your incredible comments regarding the property and TEAM and we will certainly congratulate the STAFF for their exemplary service.

Just a bit of information regarding the menu: We are in the process of getting a new menu with a wide selection. The menu will perfectly suit the theme of the hotel. And I promise you that you will leave the restaurant satisfied.

It was our pleasure to accommodate you and we look forward to welcoming you back so that you can enjoy Protea Hospitality at its best.

Kind regards

Lindia Mangels
GUEST Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott OR Tambo Airport

Property: Protea Hotel by Marriott OR Tambo Airport
Address: Corner of York & Gladiator Streets | Rhodesfield, Kempton Park 1619, South Africa (Formerly Protea Hotel O.R. Tambo Airport)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 26 Hotels in Kempton Park
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott OR Tambo Airport 4*
Number of rooms: 213
Official Description (provided by the hotel):
Protea Hotel by Marriott OR Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star Protea Hotel OR Tambo Airport is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. An aviation enthusiast's paradise, the hotel is themed around an aircraft hangar. The industrial ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. The lounge provides a peaceful setting with WiFi access where business travellers can conduct informal meetings. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. Whether you're stopping over or have an extended business stay ahead, Protea Hotel O.R. Tambo Airport has it all - trendy pool area, funky bar and The Warehouse restaurant. ... more   less 
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