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Garden Court O.R. Tambo International Airport
Ranked #7 of 26 Hotels in Kempton Park
Reviewed September 17, 2013

We stayed here on two separate nights, either side of an excursion to Kruger. We were flying in from Port Elizabeth and flying out to Livingstone, so I was able to use their complimentary shuttle to and from the airport. They were also willing to store some of our luggage whist we were away on safari, which was very handy!
As for the hotel itself, the reception service was good, breakfast was full of choices and the service was good. The Irish bar was great in terms of quality of food and value......shame the service was a bit on the slow side.
The rooms were ok, perhaps a little tired. Our first room had been used by a smoker, although the hotel was non-smoking, but they quickly changed our room.
I would certainly recommend the hotel for it's location.

  • Stayed: August 2013, traveled as a couple
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Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 14, 2013

My sincere thanks to you for taking the time to share your experience with me and my management team. The Garden Court OR Tambo prides itself on Service Excellence and Customer Care.

I have read your survey with great pride and assure you that I will convey your comments to our team. It is through Guest Feedback like yours that we are able to maintain our High Standards and services delivery levels.

Looking forward to welcoming you back in the near future.

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 - 449 of 631 reviews

Reviewed September 9, 2013

We stayed here on four separate occasions on our trip to Africa and it is a good hotel with a reliable half hourly shuttle to the airport
The rooms are fine and room 107 had a quiet air conditioner and walking down the stairs to reception. The breakfast has plenty of choices and the staff are friendly and efficient. Yes the pillows are a bit hard as reported elsewhere but the plusses greatly outweigh the cons for this hotel.The cost is reasonable
There is a Irish Bar which has reasonable food

  • Stayed: August 2013, traveled as a couple
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Thank Frenchie0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 14, 2013

My sincere thanks to you for taking the time to share your experience with me and my management team. The Garden Court OR Tambo prides itself on Service Excellence and Customer Care. I have read your survey with great pride and assure you that I will convey your comments to our team, particularly how we consistently delivered on each of your stays. It is through Guest Feedback like yours that we are able to maintain our High Standards and services delivery levels and put a proud smile on the faces of our Employees.

Looking forward to welcoming you back in the near future.

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

Warm reception. Staff very helpful and friendly. Stayed 3 nights. Good clean room. Beds were fine, but pillows a bit too firm. Very good shower, however, extractor fan did not work. Breafast was basic. Could have provided a better selection. Beef, ham. and chicken sausages for duration of stay. No lamb. On the checkout morning had to wait a while for tea and coffee. Only arrived upon conclusion of breakfast. Staff apologised for delay. Parking is outsourced -so you have to pay additional for parking. Wi-fi available - first 200mb free. Coffe maker in foyer. Overall, stay was satisfactory.

  • Stayed: July 2013, traveled with family
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Thank Venesh I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 14, 2013

My sincere thanks to you for taking the time to share your experience with me and my management team. The Garden Court OR Tambo prides itself on Service Excellence and our Customer Care. I am pleased to read that we have been able to meet your expectations of our Hotel and trust that we may be afforded in the near future an opportunity to wow you with our consistent and familiar delivery.

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

We stayed over for one night. The aircon is noisy, the rooms dirty & tired. The beds uncomfortable and the pillows like rocks. "Garden court" as a name is totally unjustified. Bed signage from the airport, very hard to find.

  • Stayed: June 2013, traveled with family
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2  Thank ilonanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 14, 2013

My Sincere Thanks to you for taking the time to bring your experience to our attention. The Garden Court OR Tambo prides itself on Service Excellence and Customer Care. With this in mind, I would like to thank you for your constructive criticism as this will help us improve on the High Standard we have set ourselves. I would like to be afforded the opportunity to discuss your experience of our hotel in greater detail so that we can better improve on areas where you found our property lacking. Can I contact you directly?

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

It is a sure bet to stay at if you need an early morning flight and much cheaper than any of the hotels at the airport.

The shuttle bus runs every 30 minutes and is reliable and convenient. The price of the shuttle was included in the rate which makes it even a bigger bargain. It does not take you ten minutes to the hotel. The front desk was efficient and handle all my questions in a professional manner. You have the benefit of free Wi-Fi in your room. The rooms are not huge but have all that one needs. There is a good restaurant on the premise. If you want to go shopping the East Rand Mall is less than 15km away and have a lot to offer.

  • Stayed: June 2013, traveled on business
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2  Thank Tuscany987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 14, 2013

My sincere thanks to you for taking the time to share your experience with me and my management team. The Garden Court OR Tambo prides itself on Service Excellence and our Customer Care. I am pleased to read that we have been able to meet your expectations of our Hotel and trust that we will be able to welcome you back in the near future with a familiar smile and our value for money product offering.

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

We did not have a reservation at O.R.Tambo Airport but after walking into the InterContinental and ... $400 USD later ... we decided on the Garden Court for 1/4 the price. For starters GREAT shuttle from the Airport to the Hotel every 30 minutes. Efficient, clean, fast ... a great first impression. The front desk was likewise very helpful and accommodating. They have a great Irish Restaurant and while the food was so-so, the service and the beverages were definitively divine. The room carpet (#136) was worn and old and needs replacement. That's the only complaint I have. The Hotel buffet restaurant (for Dinner) was excellent with Maitre d' 'Mr.Surprise' being an superb host. Breakfast buffet was equally tasty and well done. Unfortunately as we repeatedly visit South Africa, we find that the 'Americanization" of the breakfast is taking a hold. We hope that the Hotel management can withstand and continue to present locally grown and authentic South African food.
If you need a room at the Johannesburg Airport this is a great find.

Room Tip: Corner Room # 136 was excellent, albeit it needs new carpeting
See more room tips
  • Stayed: June 2013, traveled with family
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3  Thank Staywme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 3, 2013

Thank you for sharing your experience of our hotel, it is great to see we met the majority of your expectations and I will ensure that your valued criticisms are shared with our team so that we can find ways to better improve on our offering. We look forward to welcoming you back to our hotel.

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

We did not have a reservation at O.R.Tambo Airport but after walking into the InterContinental and ... $400 USD later ... we decided on the Garden Court for 1/4 the price. For starters GREAT shuttle from the Airport to the Hotel every 30 minutes. Efficient, clean, fast ... a great first impression. The front desk was likewise very helpful and accommodating. They have a great Irish Restaurant and while the food was so-so, the service and the beverages were definitively divine. The room carpet (#136) was worn and old and needs replacement. That's the only complaint I have. The Hotel buffet restaurant (for Dinner) was excellent with Maitre d' 'Mr.Surprise' being an superb host. Breakfast buffet was equally tasty and well done. Unfortunately as we repeatedly visit South Africa, we find that the 'Americanization" of the breakfast is taking a hold. We hope that the Hotel management can withstand and continue to present locally grown and authentic South African food.
If you need a room at the Johannesburg Airport this is a great find.

Room Tip: We loved the corner room #136, albeit a new carpet would improve this room.
See more room tips
  • Stayed: June 2013, traveled with friends
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1  Thank Staywme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaAnnNeale, Manager at Garden Court O.R. Tambo International Airport, responded to this reviewResponded October 3, 2013

Thank you for sharing your experience of our hotel, it is great to see we met the majority of your expectations and I will ensure that your valued criticisms are shared with our team so that we can find ways to better improve on our offering. We look forward to welcoming you back to our hotel.

Yours in Hospitality
Lisa-Ann Neale
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Garden Court O.R. Tambo International Airport

Address: 2 Hulley Road | Johannesburg Airport, Kempton Park 1601, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 26 Hotels in Kempton Park
Price Range: $87 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Garden Court O.R. Tambo International Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
Enjoy ultimate convenience and comfort at Garden Court O.R. Tambo International Airport. Located within a few minutes from the Johannesburg Airport, this hotel is the ideal for travellers needing somewhere to rest during a stopover. Comfortably appointed rooms offer spacious living, private bathrooms and amenities that appeal to the business and leisure traveller alike. Several conference venues on the premises cater for business meetings of up to 250 persons, making it the perfect business destination. ... more   less 
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