We arrived for our Valentines dinner at the Castle, initially, it was magnificent but as the night went on, things went wrong. We ordered drinks more than 4 times but nothing happened. My boyfriend found bugs his whiskey and ask that it be replaced, it took 45 minutes to pour a new one. We ordered our mains and when they did finally arrive, they brought us both chicken and not the beef. The mix up took 20 minutes to sort out. I asked for a refill of champagne five times, eventually I went to fetch it myself from the bottle placed on the table at the entrance. Our plates were cleared from the table 15 minutes after we had finished eating. I had to order my desert 3 times, twice from the same person, first he came to the table and I ordered it, then 15 minutes later he came and asked if I had ordered desert?? We were introduced to our waiter at the beginning of the evening and never saw him again. We then decided to go to our room; we were expecting this to be the highlight of the evening. We were told our room would have a king-size bed and promised to be lovely. It had two single beds and a repulsive bathroom. We called reception to inform and they sent up a "someone" to shove the beds together. If I wanted to sleep on two singles pushed together, I would have organised a sleepover at my best friend’s house, something that has not happened since I was 13. We spoke to the General Manager, who said our room was complimentary. I do not regard paying R3000 per night as complimentary and we then left to go home at 12h00 at night. No apologise, just attitude and arrogance displayed- I had a look at the guest book too, and more often than not, there were complaints about everything- from the rooms to the staff. It was heart breaking and I did not expect to end up in tears after so much thought and planning went into this. It was supposed to be our night of being spoiled; the incompetent and idiotic staff and managers who all had the combined intelligence of beheaded snails spoiled our night in the end.
- Also Known As:
- The Castle Kyalami Hotel Johannesburg
- Castle Kyalami