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“Tasteful”
Review of The Winston Hotel

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The Winston Hotel
Ranked #9 of 67 Hotels in Johannesburg
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Tasteful”
Reviewed December 3, 2013

Tasteful rooms with a classy yet modern decor. Our room had a bath and a separate shower. Balcony was over looking the hotel pool that was also tastefully set up with nice a great outdoor space and flowers surrounding it.
Overall service was excellent. We used their airport transfer service from and to the airport and both drivers were friendly an reliable.
We had only breakfast at THE restaurant (the hotel restaurant) but here again service was impeccable and the food was good too.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, January 6, 2014
Dear ElodieB

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel. We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

Please contact our reserations team on reservations@thewinstonhotel.co.za when you next travel to Johannesburg as it will give us a great pleasure to welcome you back to the Winston Hotel

We hope to see you back at teh Winston Hotel soon.

Kind Regards


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
St. Albans, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2013

Unfortunately the design of the hotel, the apparent lack of a policy on noise levels, and a loud party group conspired to ensure it was hard to sleep. The stone walls, numerous stone stairs, wooden floors, and a central court yard where a late night group of revellers gathered one night meant that then noise levels were a real problem. It is a nice hotel and staff are friendly.

Room Tip: Upstairs would spare you the noisy footsteps on the wooden floors and the noise of late night moveme...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colmtp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, November 25, 2013
Dear Colmtp

Thank you very much for taking the time and trouble to complete the Trip Advisor Guest Questionnaire following your recent stay here at The Winston Hotel.
We acknowledge the incident that took place with a group of Guests who stayed at the hotel and their noise levels that got very loud, this was an isolated incident and I do apologize for the inconvenience this has caused you during your stay at the Winston Hotel. At the Winston Hotel we always strive to keep the environment around the hotel as tranquil and peaceful as possible and address all situations that disturb the tranquil atmosphere around the hotel every time.
We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

Once again I would like to apologize for the inconvenience this has cause during your stay at the Winston Hotel and It will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ga
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 12, 2013

My stay at The Winston Hotel was fantastic! My room was spacious, clean and comfortable. Free wi-fi available in the room and transfer service is available to & from the airport for a fee. I felt safe as a solo female traveler. Food at the restaurant was good with free breakfast included. The staff was absolutely fabulous, very attentive and friendly, Frances, Natasha, Timothy..everyone really! Close to Sandton and about 25 minutes from Soweto and the Apartheid museum. I would highly recommend and would stay again at the Winston Hotel.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank romeo16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, November 14, 2013
Dear Romeo

Thank you very much for taking the time and trouble to complete the Trip Advisor Guest Questionnaire following your recent stay here at The Winston Hotel.

We were delighted to note that you enjoyed your stay with us for your 50th Birthday Adventure and that we could share in this special occasion with you. It is the goal of our team here at The Winston Hotel that our guests feel as comfortable as possible, so that your stay will be as pleasant and successful as it can be, which might give us the chance to establish a long-lasting relationship.

We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

It will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 11, 2013 via mobile

What a fantastic hotel!  We loved everything about this place. The room was spacious and very well appointed...the bathroom might have been our favorite part of the room. Our favorite part of the stay, though, was the staff. They were beyond amazing and helped us with all of our questions and gave some great recommendations. They were always ready to help and were incredibly friendly. The hotel is also near the Gautrain and Rosebank mall. If you are going to Johannesburg, stay at this hotel. 

Stayed November 2013
Helpful?
2 Thank Adam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, November 13, 2013
Dear Bulldog05
Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel. I will decently pass your comments on to the team as every takes great pride in making our guests feel at home as it gives us the chance to establish a long-lasting relationship.
We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

It will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, South Africa
Level 4 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 11, 2013

After a few days in Pretoria in a mock-Tuscan hotel just off a busy highway, arriving at The Winston was like manna from heaven. I didn't want to leave.
The reception and security staff were all friendly, helpful and obliging, the restaurant/room-service staff, likewise. The attention to detail in the kitchen and dining-room needs work (ahem, Management), however. I loved the beautiful gardens and the quietness, despite the close proximity to busy Oxford and Glenhove roads. The location of the workspace and the wifi strength were both perfect. My bed was so comfortable and I felt like a movie star in the mirrored bathroom.
So, now can you see why didn't want to leave?

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarenB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, November 13, 2013
Dear Karen

Thank you for taking the time to post your comments on tripadvisor about your experience at the Winston Hotel. It is always wonderful to hear when our guests had enjoyed there stay at the Winston Hotel. I will decently pass your comments on to the team as every takes great pride in making our guests feel at home.

We very much appreciate reading your comments, with regard to the attention to detail in our kitchen and restaurant as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have

It will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2013

Stayed at the winston hotel for a long weekend. I found the service to be attentive and hands on. The breakfast was most certainly a highlight. Rooms were luxurious and spacious and I greatly enjoyed the pampering amenities. Thank you to the staff and general manager! Will be back

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarahparkerlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, November 6, 2013
Dear Sarahparkerlewis

Thank you very much for taking the time and trouble to complete the Trip Advisor Guest Questionnaire following your recent stay here at The Winston Hotel.

We were delighted to note that you overall enjoyed your stay with us. It is the goal of our team here at The Winston Hotel that our guests feel as comfortable as possible, so that your stay will be as pleasant and successful as it can be, which might give us the chance to establish a long-lasting relationship.

We very much appreciate reading your comments, as it is only by receiving such information from valued guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

It will give us a great pleasure to welcome you back to the Winston Hotel

Kind Regards


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 1, 2013

If you like your hotel with a bit of colonial splendour and the subservience that goes with it.... then this is the place for you. The rooms are great and the hotel feels clean and well run but there is something missing. Whilst the staff are very subservient - almost distastefully so - they aren't terribly good. The food and the service in the restaurant was pretty poor and customer service a little lacking. For example: I booked a taxi for 0800. When it didn't arrive the receptionist informed me it was held up in traffic and there was nothing she could do.

The hotel is located in a leafy Jo'burg suburb and pretty isolated - so walking downtown is not an option. On the upside there is a shopping centre nearby with one or two good restaurants and the Gautrain (Rosebank) about half a mile away which is handy for getting to and from the airport and makes for relatively easy access to Pretoria and Jo'burg.

This hotel was convenient for me as it is quite near the office I was visiting. Am not sure if I would make a return visit....

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinstonHotel342, Manager at The Winston Hotel, responded to this review, November 5, 2013
Dear Nick M

Thank you for taking the time to give us you valued feedback on your stay at the Winston Hotel.

I have send you a message a few days back requesting you to send me more information with regards to the service in our restaurant and have not had any feedback to date.

I would really like to investigate the matter further as to improve on the overall experience our guests receive at The Winston Hotel as guest satisfaction is our top priority and any additional feedback would assist me in identifying the drop in service levels and allowing me to correct them.

Please can you email me at operation@thewinstonhotel.co.za, as I value your feedback and comments as this assist me to improve on service levels on The Winston Hotel.


Donovan Britz
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Winston Hotel

Property: The Winston Hotel
Address: No 6 Tottenham Avenue | Melrose Estate, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #9 of 67 Hotels in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Winston Hotel 5*
Number of rooms: 30
Official Description (provided by the hotel):
The Winston Hotel is an elegant and exclusive luxury boutique hotel located in the vibrant commercial and financial district of Rosebank.We offer hyper-speed internet connectivity, free secure parking and exeptional personal service. ... more   less 
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