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“Disgraceful - avoid at all costs.”
1 of 5 bubbles Review of Monarch Hotel

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Monarch Hotel
Ranked #2 of 68 Hotels in Johannesburg
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disgraceful - avoid at all costs.”
1 of 5 bubbles Reviewed July 11, 2010

I do not normally have the time or inclination to write reviews for hotels or restaurants but I thought that my experience here warranted a special mention. Having flown in to Johannesburg especially for the Soccer World Cup final, my friends and I decided to visit the Monarch Hotel for a late lunch on Saturday 10th July 2010. What awaited us can only be described as the rudest front of house staff member I have ever had the displeasure to encounter. With a harsh demeanour and the deportment of an Amersterdam streetwalker, our "hostess" made it plainly clear that we could not and would not be accommodated in any shape or form because our party included two small children. Aghast at the sheer rudeness of this woman, we decided to leave immediately. I have had the fortune to stay at numerous five star hotels and dine in many Michelin starred restaurants from a young age and I can honestly say this was by far THE worst reception I have ever encountered. Needless to say, I will not be recommending this establishment to any of my friends, family or business partners.

  • Stayed July 2010, traveled with friends
    • Service
Helpful?
6 Thank GTB250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan v, General Manager at Monarch Hotel, responded to this review, October 14, 2012
Monarch Hotel Rosebank - New Owners and Management team - Property was closed from December 2010 to July 2012, one year and 5 months 1 August 2012, the review of Disgraceful - advoid at all cost was a bad review from the previous owners and Management in 2010
The gracious old dame, The Monarch Hotel, opens her doors to her loyal customers once again
The Monarch Hotel is conveniently located in Rosebank in Johannesburg’s northern suburbs and will in August again open its doors to guests after the recent refurbishments. Combining the old world charm of this building, which was constructed in the 1930s and used as a post office until the nineties, with contemporary style, cuisine and amenities the Monarch Hotel offers the complete hospitality experience.
The Monarch closed their doors temporarily to coincide with the scheduled road maintenance necessitated by the building of the Gautrain’s Rosebank station, which is quickly and conveniently accessible from the hotel.
Guests to the Monarch will enjoy the choice of six luxury or five royal suites kitted out with all the technological comforts of today’s age. DSTV, DVD players and the internet will keep guests entertained or allow them to catch up on emails.
Stately and majestic with an element of sophisticated funk, the Monarch Hotel’s aesthetics are unique with its mixture of antique collectables and contemporary art.
It is not just a homely stay that guests will experience at the Monarch, as the staff will ensure that all the needs of their visitors are met. “We pride ourselves on being the best service in town,” says General Manager Jan van As.
Not only is this a luxurious retreat from a fast-paced city, but it also caters to the many business travelers; with a boardroom, secretarial assistant and dedicated security available.
All suites have dining facilities, with the unique and luxurious apartment 300 seating up to 8 guests served from a dedicated chef’s kitchen. This is the room to book, with a celebrity en¬trance and private security.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Additional Information about Monarch Hotel

Property: Monarch Hotel
Address: 167 Oxford Road, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #2 of 68 Hotels in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Monarch Hotel 5*
Number of rooms: 12
Official Description (provided by the hotel):
A sophisticated boutique experience for even the most discerning visitor, Johannesburg's Hotel Monarch combines first-world amenities with old world grandeur, creating a welcoming space for business travellers and tourists alike. From the chandeliered lounges to the manicured garden, the hotel features an eclectic mix of antique furniture and luxurious fabrics, off-set by an extensive collection of modern art pieces by new and emerging South African artists. Originally the 1930 Saxonwold Post Office on Oxford Road, the building is admired for its stunning architecture as well as its rich cultural history. Every exquisite suite is air-conditioned and includes its own private lounge and luxury bathroom. Free Wi-Fi, satellite television and DVD players are standard inclusions, with some suites featuring their own kitchenette. A sumptuous breakfast is served in the highly regarded hotel restaurant, where guests are also spoilt for choice with extensive lunch and dinner menus featuring fresh, seasonal ingredients. Additionally, room service and packed lunches are available. A team of highly capable and knowledgeable staff is available 24 hours to assist with travel, tourism and an undertaking to ensure that every stay surpasses their guests' valued expectations. For the shopping enthusiast, Hotel Monarch is half a mile from Rosebank Mall. Killarney Golf Club is a 4-minute drive away and central Johannesburg is 6 miles from the property. Free, secure parking is available on site. ... more   less 
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