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“Would NEVER go back”

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Hyatt Regency Johannesburg
Ranked #7 of 68 Hotels in Johannesburg
Certificate of Excellence
Bethesda, MD
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Would NEVER go back”
Reviewed August 26, 2008

My husband and I stayed at the Hyatt for business, and it was one of the most terrible hotel stays of our lives. We travel alot for business, and stay all over the world, but we have never quite run across a hotel with such amazingly bad service.
It started right off the bat when they did not have our reservation. We were exhausted, having just come from Washington DC. Luckily, I had my confirmation letter with me, sent directly from the manager, as I had booked through him. The front desk person frowned at the paper, took it into the back room, and said the manager was out, sighed, and then said they could book us a room. I had asked for a non smoking King room on the exective floor, they gave us a queen size SMOKING standard room -- and wanted to charge us MORE money.
We politely said we'd wait for the manager.
The manager appeared a half hour later. She was not the manager I had corresponded with, but said she did have a King exec. room, but wanted to charge me far more than I had previously been told. Though we showed her the confirmation letter, she said she COULD give us that price, but wouldn't since it was for a 10 day stay (!!!!!!)
We were so exhausted we just said okay please show us our room.

The room was very nice, no problems there, it's a nice upscale hotel room.
The next unpleasant thing was that my husband left $100 worth of rand in his jeans one day, and it was stolen. The manager did not seem to be bothered by it. We had to call 4 times to see if they were doing anything about it. He just kept saying they were looking into it, but no one ever called us back to let us know how things were going.
So if you stay here, be sure to really use the safe.
After that we just kept hanging the do not disturb sign on the door, because we started noticing that there are an awful lot of people with keys that come in and out of rooms -- to check the minibar, to check the rooms, etc.

The executive lounge is a joke. All the food is cold or raw, like sushi or raw meat, which we could not eat since we were working and only eat hot foods when traveling on business to stay on the safe side. (we do indulge once work is over and we can gamble with our stomachs), so we never could eat anything there, but the display was quite sad anyway, no one usually ate much.
We were never asked if we wanted anything to drink, we just had to go and find it and get it ourselves. Including one day when I actually had to walk into the little kitchen area behind the lounge and get my own bottle of water while the staff watched me. We had to make our own coffee in the cappuccino machine. I ruined lots of cups of coffee until I figured out how to use it. Even though a staff member watched me struggling with it she didn't offer to help,
The only time the staff actually moved to help us was when a manager would show up. Then they were all over us.

Anyway, we couldn't wait to leave -- everything was a hassle. Even asking for towels when they didn't leave any one day took forever and a few phone calls.

The kicker was one day we were working in the Executive lounge and CNN had an interview on we wanted to hear -- they kept the sound off all the time. We asked if the staff could turn up the volume and they said no. We asked why not? They sighed and said, the remote is downstairs. (!!) I said why? No answer. Lots of sighing later, someone went down to get it. 15 minutes later, the interview was over, but they came up with the remote. Then they told us they couldn't turn the music down, though. I asked why? They didn't have an answer to that one either, just looked at each other. So they DID turn it down a bit. I just can't fathom it.
Another thing -- it's not an eco friendly hotel. Nothing about saving towels you didn't use, or not changing the sheets everyday. Especially scandalous in Africa, where environmental problems are so huge!

  • Liked — nothing
  • Disliked — theft, bad service, poor customer relations, food
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank TeresaEBethesda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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637 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Melbourne
1 review
Reviewed February 11, 2008

Beautiful hotel and on the whole, super friendly staff. We asked for a room on a higher floor and were given the highest one possible for our room type (city view with king bed) we booked directly with the hotel website - great as they have a best rates guarantee. We told them it was for our anniversary and found a box of choccies awaiting us. Pool on the roof is superb overlooking the forest and Johannesburg. Buffet brekky at the Executive Floor and the evening cocktail were a very comfortable and peaceful moment.
Sitting outside in the garden with a glass of wine is really an expereince as you feel everywhere but not in such a violent city.

  • Liked — The pool
  • Disliked — The facade
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Priam64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 13, 2008

We stayed at the Hyatt prior to our return home to the states after a long trip. I can heartily recommend the concierge floor. The rooms are not large, but they are beautifully outfitted and the bathrooms are splendid. The decor is modern with lots of black marble. Shower is separate, bathtub is huge with an enormous number of white towels and plenty of places to put them. Housekeeping is spotless.

The welcome was upstairs at the concierge desk. Everyone is in beautiful uniforms, gracefully won, smiling and professional.

Fancy coffees available at all times and very good snacks are available. Immediately nearby is a nice mall with hairdressers, some galleries and lots of stores and restaurants. The African Crafts Mall is just five minutes away, and this is a fabulous place to buy good quality, moderately priced goods for everyone on your list.

  • Liked — The design and the comfort.
  • Disliked — It was all good.
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank vt-Tallahassee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 23, 2007

I spend over 2 weeks, from end Nov to mid Dec in the Hyatt Regency. I had a very pleasant stay in the Hyatt and by the end of my long and busy period there I rellay felt like at home. I had a junior suite, which was also my "local" office. The Regency club is certantly a plus if you are staying for a long period, as you can use it as a working space, you can arrange meeting there and enjoy a glass of good South African wine in the evening. The hotel location in Rosebank is good, as from there you can be at easy reach of the main business areas of Joburg and also in the right direction for Pretoria. The staff is very friendly and professional and I always had a prompt and efficient service.
The hotel is located besides the Zone and Rosebank Shopping centre, with its African market, and this is is certantly a plus.
The only (temporary) negative issue is the Gautrain station construction site that practically surround the hotel on two sides. However this is something outside the hotel control. Overall I would recommend the Hyatt if you have to visit Joburg for Business.

  • Liked — Good and efficient service
  • Disliked — The current construction work nearby
  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank vituzzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
2 reviews
Reviewed November 22, 2007

We booked the Hotel through the Web and the Hyatt was the most expensive. They should definetely review their rates a bit. But we have been upgraded to a suite and we felt like we were expected. The people at this hotel are extremely helpful and friendly, you feel like you are a VVIP everywhere. We have appreciated this special attention and recognition we are lacking in many luxury property. One of our most lovely stay in Hyatt.

Stayed November 2007
Helpful?
Thank Numorex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
84 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed November 20, 2007

The Park Hyatt as we know it is an excellent hotel in an ideal location. We stayed on the executive floors and the service there was above average and excellent.
The hotel rooms are well designed and spacious, and the bathrooms beautifully designed for function and ease.
The only down side is the construction of the new speed train in Gauteng, that has a large portion of its construction right next door, leaving us without power from time to time when blasting occurred.
Hopefully that wont spoil it for anyone though!

Stayed May 2007
Helpful?
Thank johandl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent UK
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 18, 2007

Stayed for only 1 night due to flight next morning but thought the hotel was lovely. The hotel did not have our reservation initially due to lack of communication with agent, but did not keep us waiting long. We had a lovely large room and large clean bath and shower room. The spa area was just fantastic with everything supplied you could imagine. Did not arrive at hotel til 6 pm so not safe to go out sightseeing but had a lovely meal in the Mall downstairs after the gorgeous spa - very relaxing after travelling - and had a super breakfast in the morning. Because of our only l night stay - we did think we may as well have stayed at an airport hotel to save on taxi fares - but we thought the hotel was excellent. Recommended.

  • Liked — Room. bathroom, spa facilities
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatriciaKentUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Johannesburg

Property: Hyatt Regency Johannesburg
Address: 191 Oxford Road | Rosebank, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Johannesburg
#7 Luxury Hotel in Johannesburg
#13 Business Hotel in Johannesburg
#14 Romantic Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Johannesburg 5*
Number of rooms: 244
Official Description (provided by the hotel):
Hyatt Regency Johannesburg is situated in the cosmopolitan suburb of Rosebank, a modern district in the North of Johannesburg. Our hotel provides easy access to Sandton, Constitution Hill and African craft markets. With 244 luxury rooms & suites featuring African-inspired decor and fully integrated meeting & conference venues, Hyatt Regency Johannesburg is the business traveller's hotel of choice. Guests are invited to experience the rich wellness of our Amani Spa. ... more   less 
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Also Known As:
Hyatt Regency Johannesburg Hotel Johannesburg
Hyatt Johannesburg
Johannesburg Hyatt Regency

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