My husband and I stayed at the Hyatt for business, and it was one of the most terrible hotel stays of our lives. We travel alot for business, and stay all over the world, but we have never quite run across a hotel with such amazingly bad service.
It started right off the bat when they did not have our reservation. We were exhausted, having just come from Washington DC. Luckily, I had my confirmation letter with me, sent directly from the manager, as I had booked through him. The front desk person frowned at the paper, took it into the back room, and said the manager was out, sighed, and then said they could book us a room. I had asked for a non smoking King room on the exective floor, they gave us a queen size SMOKING standard room -- and wanted to charge us MORE money.
We politely said we'd wait for the manager.
The manager appeared a half hour later. She was not the manager I had corresponded with, but said she did have a King exec. room, but wanted to charge me far more than I had previously been told. Though we showed her the confirmation letter, she said she COULD give us that price, but wouldn't since it was for a 10 day stay (!!!!!!)
We were so exhausted we just said okay please show us our room.
The room was very nice, no problems there, it's a nice upscale hotel room.
The next unpleasant thing was that my husband left $100 worth of rand in his jeans one day, and it was stolen. The manager did not seem to be bothered by it. We had to call 4 times to see if they were doing anything about it. He just kept saying they were looking into it, but no one ever called us back to let us know how things were going.
So if you stay here, be sure to really use the safe.
After that we just kept hanging the do not disturb sign on the door, because we started noticing that there are an awful lot of people with keys that come in and out of rooms -- to check the minibar, to check the rooms, etc.
The executive lounge is a joke. All the food is cold or raw, like sushi or raw meat, which we could not eat since we were working and only eat hot foods when traveling on business to stay on the safe side. (we do indulge once work is over and we can gamble with our stomachs), so we never could eat anything there, but the display was quite sad anyway, no one usually ate much.
We were never asked if we wanted anything to drink, we just had to go and find it and get it ourselves. Including one day when I actually had to walk into the little kitchen area behind the lounge and get my own bottle of water while the staff watched me. We had to make our own coffee in the cappuccino machine. I ruined lots of cups of coffee until I figured out how to use it. Even though a staff member watched me struggling with it she didn't offer to help,
The only time the staff actually moved to help us was when a manager would show up. Then they were all over us.
Anyway, we couldn't wait to leave -- everything was a hassle. Even asking for towels when they didn't leave any one day took forever and a few phone calls.
The kicker was one day we were working in the Executive lounge and CNN had an interview on we wanted to hear -- they kept the sound off all the time. We asked if the staff could turn up the volume and they said no. We asked why not? They sighed and said, the remote is downstairs. (!!) I said why? No answer. Lots of sighing later, someone went down to get it. 15 minutes later, the interview was over, but they came up with the remote. Then they told us they couldn't turn the music down, though. I asked why? They didn't have an answer to that one either, just looked at each other. So they DID turn it down a bit. I just can't fathom it.
Another thing -- it's not an eco friendly hotel. Nothing about saving towels you didn't use, or not changing the sheets everyday. Especially scandalous in Africa, where environmental problems are so huge!
- Official Description (provided by the hotel):
- Hyatt Regency Johannesburg is situated in the cosmopolitan suburb of Rosebank, a modern district in the North of Johannesburg. Our hotel provides easy access to Sandton, Constitution Hill and African craft markets. With 244 luxury rooms & suites featuring African-inspired decor and fully integrated meeting & conference venues, Hyatt Regency Johannesburg is the business traveller's hotel of choice. Guests are invited to experience the rich wellness of our Amani Spa. ... more less
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- Also Known As:
- Hyatt Regency Johannesburg Hotel Johannesburg
- Hyatt Johannesburg
- Johannesburg Hyatt Regency