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“Slow service”

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Hyatt Regency Johannesburg
Ranked #7 of 68 Hotels in Johannesburg
Certificate of Excellence
Monaco-Ville, Monaco
Level Contributor
587 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 771 helpful votes
“Slow service”
Reviewed January 3, 2014

Check in took way to long. I came in from avery long flight and I was at check in for way too long. My room was quite nice and I did have plenty of space but I had to call 3 times for ice. The club lounge was above average with good service and the food quality throughout the hotel was quite good. The service side lets the hotel down!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lechiffre1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
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  • Italian first
  • Japanese first
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English first
Oslo, Norway
Level Contributor
457 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed January 3, 2014

Stayed here one night before flying out to Botswana. Arranged hotel pick up and drop to airport. Very smooth. Liked the rooms, but expect nothing different from any standard business hotel. Great selection for breakfast, but not complimentary. Staff at reception were slow and not very service minded. Even gave us first a smoking floor room.

Safe and easy access to all facilities for shopping and eating in Rosebank. Jo'burg being a fairly dangerous city, this was positive for us.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yef70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 27, 2013

We stayed at the hotel prior to our next day departure to Sydney. The hotel reception staff were friendly and welcoming. We stayed in the Club Lounge Floor and was pleased to see that we got what we booked (not like our poor service at the Westin in Cape Town).

We went into the Club Lounge that evening and I asked for a Gin and Tonic. The service staff member said they did not have any Gin??? I asked if they could go and get some Gin from another bar in the hotel - they did do that but took about 10 minutes. Should I really have to ask???

As per most Hyatt hotels - there is no hot breakfast included in Club Lounge restaurants. We ordered two egg benedict's ie. for two people (at cost) but after 30 minutes they only arrived with one. We ended up having to share one because we did not want to wait another 30 minutes.

Overall an OK stay but wouldn't stay again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jinnine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasilia, DF
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 25, 2013

I've spent two wonderful nights at this hotel and would surely recommend it, specially for business travelers, as it is a little bit far from the main turistic atracctions of JoBurg....try the Cosmo at the front bar....

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marilia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 18, 2013 via mobile

Good: Breakfast buffet, fitness facilities, lots of restaurants in vicinity, mall, cinema in vicinity.

Bad: Service at breakfast buffet. Unfriendly receptionists, in some rooms you cannot open the windows

Stayed December 2013, traveled on business
Helpful?
Thank loopdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviewed December 14, 2013

The property is modern, with a nice spacious restaurant area, rooms are also quite spacious, modern and nicely decorated. Room service, breakfast and restaurants have quite good food.
It would be an excellent hotel if it was not for what I consider two huge problems: noise and service.

Noise: I am noise sensitive and need silence to sleep, nothing out of the ordinary. This hotel is one of the worst I have ever seen in this area; about 60% of the rooms face Oxford/Rivonia Road, a 6 lane road that is busy during the day and where cars speed up at night. The glass windows do not block at all, so you will hear road traffic throughout the night in those rooms. The other 40% of the rooms are garden facing, it should be fine if it was not that on weekends, the lower floor/gardens use to host weddings or other sorts of parties, so on the lower floors the noise is also quite prominent. In addition, the noise from power generators can be heard in several rooms in each floor, and staff seem to have a tendency to do repairs from 8:30-9am on weekends, or talk load at each other as early as 7:30am in the morning.

Service: in general poor, very inefficient and inconsistent. On top of that, I have encountered several cases of plain rudeness. Front-desk staff are the worst, no smiles, take any requests with disdain, and are not very helpful. In general, expect to ask for things several times until something happens (for example laundry: you call them, they'll say someone is coming right away, 15 minutes later you have to call again so they actually send someone). What bothers me the most is not the inefficiency, which granted, happens in many places, but the truly lack of politeness. I have had a staff member raising his voice at me, several times.

In general: if you can't be bothered with noise and don't interact much with staff (ie. no laundry, not special requests to the front-desk, no use of lounges, etc), then you will be fine. Otherwise be careful with this place. The pity is, it would be so easy for these guys to fix the problems.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeJoe7070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoddesdon, United Kingdom
Level Contributor
851 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 863 helpful votes
Reviewed December 12, 2013

A quick one night stay, whilst attending a friends wedding in Johannesburg.

A warm welcome, straight to a room which was larger than expected and well furnished. wifi available through out the hotel.

A quick snack in the outside area before going off to the wedding - the service was friendly and helpful their choose of wine was very good at a reasonable price.

The wedding breakfast was held at the hotel and this was well run and good food despite the numbers

Only criticism was at the time of booking we advised that we were allergic to feathers and we should not have any on the room (pillows, quilt or furniture) it seems that this got lost somewhere in the system and when we retired to bed we soon discovered by the reaction there were feathers - but in the early hours of the morning we took medication and tried to sleep. A title disappointing (and you can not register this as a preference on the frequent customer preferences either)

Certain a good hotel and one that we would stay at again.

Room Tip: Facing away from oxford road would be best
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Johannesburg

Property: Hyatt Regency Johannesburg
Address: 191 Oxford Road | Rosebank, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Johannesburg
#7 Luxury Hotel in Johannesburg
#13 Business Hotel in Johannesburg
#14 Romantic Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Johannesburg 5*
Number of rooms: 244
Official Description (provided by the hotel):
Hyatt Regency Johannesburg is situated in the cosmopolitan suburb of Rosebank, a modern district in the North of Johannesburg. Our hotel provides easy access to Sandton, Constitution Hill and African craft markets. With 244 luxury rooms & suites featuring African-inspired decor and fully integrated meeting & conference venues, Hyatt Regency Johannesburg is the business traveller's hotel of choice. Guests are invited to experience the rich wellness of our Amani Spa. ... more   less 
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Also Known As:
Hyatt Regency Johannesburg Hotel Johannesburg
Hyatt Johannesburg
Johannesburg Hyatt Regency

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