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“Sunnyside at best a Fair Option”

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Sunnyside Park Hotel
Ranked #33 of 68 Hotels in Johannesburg
A TripAdvisor Member
“Sunnyside at best a Fair Option”
Reviewed July 10, 2006

The rooms are a decent size and some have a balcony, which is nice. The pillows are terrible and the beds in general are not very comfortable. Nice sized bathrooms with good amenties. Fridge in every room. Front desk/concierge are really useless and easily overwhelmed. You can't rely on them for much of anything, and for people new to South Africa that can be frustrating. They will arrange cabs and such for you, but at very high, uncompetitive prices. We had breakfast with the room, which was always good. The bar is nice although the service there is also lacking. Nice lounge area with fireplace. It's a 2 1/2 star hotel by American standards that isn't really nearby much of anything - unless you have a car, you're totally dependent on cabs to get anywhere. The 'curio shop' is a joke.

  • Stayed June 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LNeale, Deputy General Manager at Sunnyside Park Hotel, responded to this review, April 10, 2009
My Sincere Thanks to you for taking the time to complete the Trip Advisor Questionnaire form.

The Sunnyside Park Hotel prides itself on Service Excellence and Customer Care. With this in mind, I would like to thank you for your constructive criticism as this will help us improve on the High Standard we have set ourselves.

I would like to apologize to you for the problems you have encountered.

Guest feedback, like yours enables us to pin-point areas of concern and remedial actions will be put in place to rectify the problems you have encountered.

Since your stay Sunnyside, the hotel has undergone a major refurb, all linen, beds and furnishings have been replaced. Our Front Desk team has undergone rigourous training. We have sourced our own inhouse taxi operator, removed the curio shop and offered a complimentary shuttle to the nearest shopping complex as an alternative.

Thank you for choosing to make the Sunnyside Park Hotel your “Home away from Home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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English first
San Francisco, California
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 26, 2005

Several colleagues and I stayed at Sunnyside Park Hotel last year with each of us staying about 2 weeks, one after the other. The LOcation is very convenient, the grounds beautiful and the staff was unfailingly pleasant and helpful. The rooms were a decent size and, especially the ones that overlooked the garden very pleasant. The breakfast was quite decent and the dining room staff helpful. All of us are again returning to Jo'burg this year for another seminar that we are presenting and we all wanted to return to Sunnyside Park. It is a pleasant change from the typical "plastic" hotel room that one experiences the world over.

  • Stayed May 2004, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank ashburyflat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunnyside Park Hotel

Property: Sunnyside Park Hotel
Address: Princess of Wales Terrace | Parktown, Johannesburg 2193, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunnyside Park Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
The historically restored Johannesburg hotel, the Sunnyside Park Hotel, has been completely refurbished to capture the elegance and charm of a bygone era. Built in 1895 in a Victorian-style, the hotel is centrally located providing the business executive and the leisure traveller with easy access to the Johannesburg CBD, Rosebank, Sandton and the Johannesburg International Airport. ... more   less 
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Also Known As:
Sunnyside Park Johannesburg
Hotel Sunnyside Park

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