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“Gold Reef City Hotel”

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Gold Reef City Theme Park Hotel
Ranked #8 of 68 Hotels in Johannesburg
Certificate of Excellence
Durban, South Africa
Level 5 Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Gold Reef City Hotel”
Reviewed February 16, 2014

First time at a theme park hotel
Didn't know what to expect
rooms were very clean and huge
bathroom huge
bed huge
this hotel caters for huge people lol
wifi is fast and free
breakfast suits everyones tastes
the smoothie section is a winner..first time I have seen this offer

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Traeson N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, General Manager at Gold Reef City Theme Park Hotel, responded to this review, March 8, 2014
Dear Traeson N

Thank you for taking the time to review your experience at our Hotel. We are delighted that you enjoyed your stay and we hope to welcome you back again soon.

Warm Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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505 reviews from our community

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284
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Polokwane, South Africa
1 review
Reviewed February 16, 2014

The overall service and stay in the hotel is excellent,i can't add or take away the perfection/beauty of the place.The warmth of the employees is tops as well,i could do with the treatment everyday.Keep it up.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Thabo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, General Manager at Gold Reef City Theme Park Hotel, responded to this review, March 8, 2014
Dear Thabo M

Thank you for taking the time to complete a review of your experience at our Hotel. We are delighted that you enjoyed your stay with us and we hope to welcome you back again soon.

Warm Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Secunda
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 16, 2014 via mobile

The location is really good if you're visiting anywhere in South Johannesburg (We went to Nasrec). Staff are very friendly and helpful in general. The rate includes breakfast and theme park access so we felt it's awesome value.

Stayed February 2014, traveled with friends
Helpful?
Thank Onashan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, General Manager at Gold Reef City Theme Park Hotel, responded to this review, March 8, 2014
Dear Onashan P

Thank you for taking the time to review your recent stay with us. We are pleased that you enjoyed your stay and that you found value in the overall experience.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Best Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rustenburg, South Africa
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 3, 2014

Overall, we enjoyed our short stay. Especially, we appreciated receiving a call from reception prior to arrival, to inform us that the hotel was running a bus service to the nearby FNB stadium for a concert on Saturday night.
The only disappointment was service at breakfast, food was well laid out and tasty, but the Restaurant Manager needs to control the staff.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, General Manager at Gold Reef City Theme Park Hotel, responded to this review, March 8, 2014
Dear Paul B

I must apologise for the delayed response, we have only recently re-gained access to the response page (a few technical errors).

Thank you for taking the time to give us feedback about your recent stay with us. We have noted your concerns regarding the breakfast service staff and this has been addressed with the team.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Kind Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edenvale, South Africa
2 reviews
Reviewed February 2, 2014

Room 405 is the best ever! :) I would recommend anybody who wants to have a fun weekend to stay at Gold reef City Theme Park Hotel. The staff are just too friendly. We had a warm reception. Oops sorry one thing I forgot is please to have a functional bar fridge. the one provided was not working properly:( otherwise all good

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Reuben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, General Manager at Gold Reef City Theme Park Hotel, responded to this review, March 8, 2014
Dear Reuben G

My apologies for the delayed response! we have only recently addressed a few technicalities and are now able to respond again.

Thank you for taking the time to send us your thoughts regarding your recent stay with us - your feedback is much appreciated. We have noted your remark regarding the Bar Fridge and can assure you that this has already been addressed.

It was a pleasure to have you as our guest and we hope to welcome you back again soon.

Warm Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
1 review
Reviewed January 29, 2014

my experience at Gold Reef City theme park and hotel was very exciting. the warm welcome from the staff at the gate to the hotel reception the people were friendly and they made us feel at home away from home, thank you so much

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Kesetse L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, General Manager at Gold Reef City Theme Park Hotel, responded to this review, March 8, 2014
Dear Kesetse L

I must apologise for the late response, a few technical issues have now been resolved.

Thank you for your feedback regarding your recent stay with us. We are delighted that you enjoyed your stay and we hope to welcome you back again soon.

Kind Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire
Level 6 Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 19, 2014 via mobile

I was here for 2 days at the end of a business trip, and it could not have been more relaxing. Doing my reports in the garden of the resident's pool was wonderful. It's not a large pol, you can't swim lengths, but it is big enough to get wet in!

The hotel is a series of disconnected buildings scattered among the restaurants and tourist tat booths, all disguised as 19th century town. It is very well done, the necessary 21st century intrusions are discrete. Inside the rooms are modern and comfortable.

During the day the sound of people enjoying the rides is everywhere but after 18:00 the atmosphere changes completely, it is calm and relaxing.

The staff are very friendly and eager to help, although a fair few are inexperienced and fail to provide top-class service. That is a management issue.

At night meals are served at Barney's, and are of OK hotel standard. During the day I would suggest eating at M&B on 'town square' instead, the food is better and the staff very much better. Breakfast at Barney's is very good indeed.

What is obvious is that the place was built to a very high standard, but with less attention to maintenance since. I won't list the niggles, that would be unfair. I did talk to the duty manager, and she said that the hotel is no longer run by Protea but by some other chain, and that work was ongoing. If they want to be a world-class hotel they need to up their game on repairs and staff training.

Look, this is not the real world, or real South Africa. It's like being in an episode of 'the prisoner'. But accept it for what it is and it is a good laugh.

Stayed January 2014, traveled on business
Helpful?
1 Thank brunnian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne W, Manager at Gold Reef City Theme Park Hotel, responded to this review, January 21, 2014
Dear Brunnian

Thank you for taking the time to post a review and to give us feedback with regards to your recent stay with us at the Gold Reef City Theme Park Hotel. We are delighted that you enjoyed your stay with us!

We have, however, noted the concerns that you have raised with regards to certain aspects of your stay - these issues have been highlighted with my team and will be addressed on an on-going basis.

It was a pleasure to have you as our guest and we hope to welcome you back again soon!.

Best Regards

Wayne Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gold Reef City Theme Park Hotel

Property: Gold Reef City Theme Park Hotel
Address: Shaft 14 Northern Parkway, 2159 | Ormond, Johannesburg 2159, South Africa (Formerly Southern Sun Gold Reef City Hotel)
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Casino and Gambling Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Johannesburg
#8 Luxury Hotel in Johannesburg
#15 Romantic Hotel in Johannesburg
#27 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gold Reef City Theme Park Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Escape to an age of elegance and grandeur at the Gold Reef City Theme Park Hotel. Located within Africa's biggest theme park, the hotel is reminiscent of an authentic turn-of-the-century mining town. Staying at the hotel also gives you free access to a multitude of fun filled attractions and entertainment in the theme park. Please note the Theme Park is closed on Mondays and Tuesdays during Gauteng School holidays.The adjacent Gold Reef City Casino complex offers a variety of dining and other entertainment options. ... more   less 
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Also Known As:
Protea Hotel Johannesburg

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