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“A Big No! No!”

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Gold Reef City Theme Park Hotel
Ranked #9 of 68 Hotels in Johannesburg
Certificate of Excellence
Cape Town Central, South Africa
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A Big No! No!”
Reviewed April 3, 2012

Chose this hotel above the casino hotel,what a disappointment.At check in, my wife was told that there is no toilette at reception and she had to use one in the park.Asked for a iron and board only to receive a dirty iron which was replaced with a broken one.The dust bin still filled with litter from the previous guest.The phone in our room was broken,had to use my cellphone to make contact with reception.Was only fixed after complaining about it the second time.The room door had a huge gap between the floor and the door it self visible from the inside.Didn't get much sleep due to a baby crying through the night.The front desk staff not very help full and informative,they can learn a lot from the friendly and helpful porters.In general,the highlight of our over night stay was the Theme Park and the breakfast buffet.Would not recommend this hotel to anyone!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LJansen108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 reviews from our community

Traveler rating
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270
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lusaka, Zambia
Level Contributor
90 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 19, 2012

We stayed at the Gold Reef City Theme Park Hotel, as I had planned a surprise party for my husband's birthday, and had booked the venue at Gold Reef City. We had booked a number of rooms for family members.

The hotel setup was a bit strange, as I was expecting a hotel building. But the reception area is in one building with the hotel rooms scatered across the theme park. The hotel rooms were recently refurbished and were very comfortable. The evening we had the party at the venue, and then returned to our hotel room, the only thing that was disappointing was that the hotel had said they would help us with all the gifts etc from the venue, but after the party, we could not get anyone to help us, so had to walk up and down through the themepark to take the goodies, back to our room.

The breakfast the next morning was really good, it had everything you could want for breakfast, full english, cereals, cheeses etc.

The themepark is a bit eery at night as everything is closed and quiet, so a better choice may be the casino hotel.

But everyone had a good time and we went on all the rides in the morning, which was really fun.

The walk from the carpark to the hotel is a bit long, so I would defenitely waite for a shuttle to pick you up.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ElleVee288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cape town
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 3, 2012

what better fantasy for younfg kids then lving in a theme park!gold reef city hotel offers that.
i stayed here a few years ago when it was a protea hotel..well its been tken over by southern sun..so its been modernised extensively,rooms are completely different to how they used to be,and in some ways a lot better,in some ways they have lost the character they used to have..
they are clean,very modern,and somewhat clinical.
with good amenities,lovely flat scren tvs,and all the mod cons you would expect in a good 4 star hotel.
one negative is barneys restaurant..defintiely make aplan to eat anywhere but there for lunch and dinner..but the breakfast is reasoable (and included int he room rate)

the theme park is very good by SA standards,and if you are coming with kids,this is a terrific holiday for a couple of days.
The aprtheid museum next door is a must see as well.
for eating out at night you will do a lot better going over the bridge to the casino complex.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank traveldanCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gold Reef City Theme Park Hotel

Property: Gold Reef City Theme Park Hotel
Address: Shaft 14 Northern Parkway, 2159 | Ormond, Johannesburg 2159, South Africa (Formerly Southern Sun Gold Reef City Hotel)
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Casino and Gambling Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Johannesburg
#9 Luxury Hotel in Johannesburg
#15 Romantic Hotel in Johannesburg
#27 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gold Reef City Theme Park Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Escape to an age of elegance and grandeur at the Gold Reef City Theme Park Hotel. Located within Africa's biggest theme park, the hotel is reminiscent of an authentic turn-of-the-century mining town. Staying at the hotel also gives you free access to a multitude of fun filled attractions and entertainment in the theme park. Please note the Theme Park is closed on Mondays and Tuesdays during Gauteng School holidays.The adjacent Gold Reef City Casino complex offers a variety of dining and other entertainment options. ... more   less 
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Also Known As:
Protea Hotel Johannesburg

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