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“Terrible Service” 3 of 5 stars
Review of African Pride Melrose Arch Hotel

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African Pride Melrose Arch Hotel
5.0 of 5 Hotel   |   1 Melrose Street, Johannesburg 2196, South Africa   |  
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Special Offer
Couples Retreat
Ranked #5 of 73 Hotels in Johannesburg
Certificate of Excellence
1 review
“Terrible Service”
3 of 5 stars Reviewed March 27, 2013

While the decor and the rooms were nice, the service was appalling. They had no idea about the place. The tour operators were simply inefficient. They didn't even know that the post office outlet was open on Sundays. If you have your plan chalked out, this place is very good at an excellent location. Just don't expect any help from the service desk...

  • Stayed March 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Vishy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 2, 2013
Dear Vishy13
Thank you very much for staying with us and your feedback.
I am glad to hear that you enjoyed our facilities, on behalf of my TEAM please accept my apologies for the service experience with our travel desk.
I would like to discuss this personally, to ensure that the matter is addressed to your satisfaction, my email address is gm@melrosearchhotel.com
Look forward to being in touch.
Personal regards
Jean-Claude
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Malibu, California
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 26, 2013

I love this place. Located in the heart of Melrose Arch.
The staff is more than very friendly! The rooms are quite spacious, i always stay in a executive room. The decor of the rooms is very inviting and makes you feel good.
Very nice lobby/bar in colonial style and a very trendy restaurant with nice food (a bit above average i would say).

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 2, 2013
Dear Mike S
We love hosting you!
The TEAM really appreciate your review regarding their service delivery and friendliness.
We are very pleased to hear that you have discovered one of JHB’s best destinations - Melrose Arch!
The TEAM look forward to welcoming you back soon!
Jean-Claude & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
361 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 stars Reviewed March 21, 2013

A great experience! The hotel is new, fresh, cool and my room (224) was very space overlooking the square. The pool is in a courtyard and there is an aerea where tables stand in the water.
The breakfast is excellent. They do not have a Nespresso mchine in the room and the service at reception is very slow.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Go100go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 2, 2013
Dear Go100go
Thank you for your cool comments!
We are 10 years young this year – our new March restaurant opened on the 1st Feb 13 and has given the hotel a sophisticated new edge!
We are in the process of upgrading our in room offerings, and have taken note of your feedback.
My front desk TEAM has also revisited service training to ensure that no delays occur.
We look forward to hosting you again soon!
Best regards
Jean-Claude & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 18, 2013

African Pride Melrose Arch:
We stayed for the weekend and it was a very pleasant stay. Something to remember!
The staff at reception was great. The room was very special (with a few extra’s included).
The March restaurant is something special, décor, menu (waterblommetjie bredie, etc.).
The hotel is very close to Santon City and the Rosebank Mall.
A pool where you can sit in the water and have a drink.
(Thanks Zene)

Room Tip: Pool facing should be the best.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KSPieterse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 2, 2013
Dear KS Pieterse
When a weekend includes enjoying a drink in our pool, one is sure it will be a weekend to remember!
Thanks for the excellent feedback and for staying with us, the TEAM are delighted to hear that you had such a memorable experience!
See you soon.
Jean-Claude & TEAM
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 16, 2013

This hotel has everything you need to make your stay an enjoyable one. The location is perfect with everything you need a short walk away. The only thing missing would be a health spa although there are various health and beauty treatment places a short distance away.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank naickert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, April 2, 2013
Dear Naickert
Thank you very much for spending the night with us, the TEAM were pleased to hear that you had such an enjoyable stay!
We offer personalized collection to and from the Spa next to the hotel.
Our daybeds at the poolside, are also recommended for private treatments on a beautiful sunny JHB day!
We look forward to hosting you again!
Jean-Claude & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

Hubby and I chose to celebrate our anniversary at the African Pride Melrose Arch Hotel. What an excellent choice! From our arrival on Friday afternoon through to our departure on Sunday afternoon we were regarded royalty. We were welcomed by a choice of apple juice or champagne by a team of genuinely friendly Reception staff. On signing in we were promptly upgraded. Nice touch! Especially since it was our 33rd anniversary. On arrival at our room we were surprised to find a handwritten welcome note, a bottle of champagne and a tray of snacks and biscuits. The room was spacious and comfortable with a built in flat screen tv, dvd (with a selection of dvd's) etc etc,. The view was great even though not spectacular and the bathroom and shower spacious. Dining at the March Restaurant wasn't spectacular - the food was mediocre although very well presented. The wine list was great and offered a great variety. Breakfast in bed the following morning was a disappointment. The food was cold(ish) and slightly oily. The pool was a pleasant experience - with tables in the pool and the tired, city feet could chill and relax in the water whilst sipping tall cold drinks. We dined outside of the hotel that evening but couldn't wait to return to the comfort and luxury of our room. We left the hotel the next morning rather sadly. Once again, the Reception staff were excellence personified. What a pleasure! We look forward to our next stay at this really excellent hotel with its staff who proved to two cynical people that service, comfort and care can still be had in a city who became renowned for poor service and sloppy attitudes from staff! Well done African Pride Melrose Arch Hotel Management. You have a winning combination here! Lastly, i have to add that the location is superb! I loved the shopping, the coffee shops and general ambience of Melrose Arch. Great stay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Loraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, March 21, 2013
Dear Loraine B

The TEAM were delighted to host you for this memorable occasion, and enjoyed reading about your amazing experience!
Thank you for sharing this special event with us.
We are elated to hear that you had such a great stay, and look forward to seeing you soon!
Best regards
Jean-Claude & TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
124 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 6, 2013 via mobile

Great service - front desk and breakfast staff friendly and remember you by name. Breakfast buffet well presented - oysters a nice touch! Rooms clean and comfortable but a bit dark and small for a couple.

Stayed March 2013, traveled as a couple
Helpful?
Thank BloDaJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review, March 10, 2013
Dear BloDaJo
Great comments – thank you very much - we appreciate your feedback and for staying with us!
The TEAM are delighted to hear that you enjoyed your breakfast – oysters in the morning are great start to any day!
We cannot wait to host you again!
Best regards
Jean-Claude & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride Melrose Arch Hotel

Property: African Pride Melrose Arch Hotel
Address: 1 Melrose Street, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Johannesburg
#5 Luxury Hotel in Johannesburg
#6 Family Hotel in Johannesburg
#8 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn't ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where decor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 
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Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg

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