I have stayed at the Holiday Inn Rosebank in Johannesburg many times, to the extent that i am now a Platinum member. I have written many favourable reviews on this site and on the iHG site.
Unfortunately I have to say that the hotel has gone backwards at a fast rate in the last 6 weeks. Some things can be overlooked as "one-offs" but there have just been to many "one-offs" to ignore. From broken doors, to broken window latches, to no towel in room to no tea in room to no soap in room...etc, in consecutive stays. Last night I checked in , only to find that the aircon doesn't work and when I open the window I get traffic noise all night ! No sleep. I reported the problem at 06h15 this morning but arrive back at 16h30 to be told that " Im sure it has been fixed". ...It had not been fixed followed by various utterances that "maintenance" is dealing with it until I got confirmation from a maintenance guy that it was a problem throughout all rooms and that the shopping centre was denying responsibility. Eventually they offered me another room with no aircon and more noisy ! as it is on a lower floor and near the central zircon...which makes noise but doesnt work!
iSo I now sit again with no aircon and a noisy street. No communication from anyone in management, even to their frequent guests...just denials from reception. I even tried to leave a comment on the IHG website that asks for a review after each stay. It wont accept a comment because their site wont accept a comment in advance of check out! I'm a Platinum Member. God help the rest !
- Official Description (provided by the hotel):
- Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls. You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25 km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more less
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- Also Known As:
- Holiday Inn Johannesburg-Rosebank Hotel Johannesburg