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“Nice rooms, mixed service, charged twice and didnt get refund yet”

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Holiday Inn Johannesburg-Rosebank
Ranked #18 of 66 Hotels in Johannesburg
Reviewed October 29, 2011

Nice location and very modern rooms.
The staff is on average ok, some very poor and others very good.
Internet is a nightmare. You have only a limited amount of free internet (maybe enough to read download 3 pages) and a big hazzle to order it (got messsage that my order didnt go through but was charged several times on my card)
We got charged twice (once when checking in, should have been deposit only) and a second time when we left. I have contacted them 3 times and they dont respond. Watch out....

  • Stayed: September 2011, traveled as a couple
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3  Thank MCGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded October 31, 2011

Thank you for your review of our hotel and may I offer my sincere apologies for the area where we have let you down. Our internet offering is 30 MG per person per day and this is usually sufficent for day to day usage. Addtional Internet usage is available to purchase at a nominal rate and my apologies if you were not made aware of this in advance. On arrival a pre authorisation is obtained on credit cards and this is removed once the check out process is complete.
We do hope that we can be of service to you in the future and trust that the problems encountered, will not mar your perecption of our hotel.
Thank you
Bill Frohlich
General Manager

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Reviews (394)
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312 - 318 of 394 reviews

Reviewed October 28, 2011

I was on a business trip to JHB and requested my company book me in at the Holiday Inn even though we get coporate rates at the Protea Wonderers a four star hotel. I was really pleased with the location, staff and the hotel. I would highly recommend a stay here.

Now if only the hotel manager would contact me to setup a corporate rate for my company as I would much prefer to stay here in future.

  • Stayed: October 2011, traveled on business
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Thank Exec1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded October 31, 2011

Thank you for your review of our hotel during your recent stay and I was pleased to note that everything was to your satiscation, especially as a first time user of our hotel. Our hotel does cater to the corporate market and we will certainly be contacting you to arrange a coprporate rate for the future.
Once again thank you for your excellent comments and we look forward to seeing you in the near future.
Thank you
Bill Frohlich
General Manager

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Reviewed October 26, 2011

Hotel in great location. Staff amazing. Courteous and helpful. Could not do enough for us.
Rooms spacious and very attractive. Price is right. Stayed at the hotel so that we could fly to Kruger National Park for a safari. Hotel is 1 year old.
Would recommend this hotel to anyone going to Johannesburg.

Bertie Trager
New York

  • Stayed: October 2011, traveled with friends
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Thank MsBertie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded October 31, 2011

Many thanks for your very positive review of our hotel, especially regarding our team, who will always ensure guest comfort and satisfaction during their stay. Our hotel is conveniently placed to the high speed Gautrain affording guests the opportunity to schedule their time comfirtable to catch flights on Safari or International Destinations.
We look forward to being of service to you in the near future.
Thank you
Bill Frohlich
General Manager

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Reviewed October 24, 2011

Johannesburg's Rosebank Holiday Inn, certainly changes any negative perceptions one might have had of Holiday Inn. Conveniently situated opposite the Rosebank Gautrain Station, and adjoining the newly remodelled Zone complex of restaurants and shopping, the hotel, has a first rate GM and attentive staff. Velvet Restaurant, Lounge and Bar offers stylish comfort and fresh flowers, leading on to a spacious pooldeck. On-site parking and rooms equipped with all one would need with windows that can actually be opened, and curtains that are generous enough to keep light out when needed. A fresh alternative in a city with many accommodation options.

Room Tip: Ask for a higher floor room
  • Stayed: October 2011, traveled on business
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Thank LewR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded October 31, 2011

Thank you most sincerely for the wonderful review and praise from your recent review of our hotel. Our location certainly does afford us a strategic advantage and is very convenient and close to all shops and many local businesses in Rosebank. You comments on our team are most well received and thank you for noticing the fresh flowers which adds a different touch to our modern furnishings. The Gautrain is right on our doorstep and has already proved to be an excellent and reliable means of transport in a busy city.
Thank you
Bill Frohlich
General Manager

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Reviewed October 9, 2011

I needed somewhere to stay on a Sunday before a flight on Monday afternoon and the Holiday Inn proved to something of a real find. My pick up from Joburg station let me down but the hotel ably arranged for a car to pick me up (at R170 it was a bit pricey but the safe option).

Location is great for the airport (the Gautrain station is literally outside the hotel entrance, although I had a pre-arranged car)

The hotel is part of the new Rosebank Zone shopping mall, with plenty of upmarket shops and places to eat.

As the hotel is quite new it is in first class condition and the decor and furnishings are modern and comfortable. My bedroom was a decent size and also very comfortable. Breakfast was a good spread and I thought it good value at less than R100.

Reception staff were efficient and helpful.

Room Tip: A room on the front would have good views across the Joburg skyline.
  • Stayed: September 2011, traveled on business
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Thank Oxonboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded October 11, 2011

Thank you for your wonderful review of our hotel during your recent stay. I was pleased to note that you found our hotel convenient and comfortable and that all services were to your satisfaction. I was also pleased to see your comment relating to our staff response to your needs in arranging transport. The convenience of our location to the Gautrain Station is of paramount importance to many of our guests and is well used by many of our corporate clients.
We do hoe that we can be of service to you in the future and we look forward to welcoming you back to our hotwel in the near future.
Thank you
Bill Frohlich
General Manager

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Reviewed September 23, 2011

Great location - adjoining to the Rosebank Mall and THE ZONE. lots of eating and shopping options at both of these malls. the hotel is new so the decor/interiors,etc were all in great

condition. very well done interiors that u wud expect from a typical 4* hotel. large breakfast spread. free internet termionals and on wifi if u hv a laptop. The one negative is that the

housekeeping service is really very slow - it took 3 reminders and 30 mins for me to get some shaving cream which they claimed in their brochure was readily available wut them.

Room Tip: do not choose a road facing rooms - can hear the traffic all the way on the fifth floor
  • Stayed: August 2011, traveled as a couple
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Thank AbhishekG_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded September 26, 2011

Thank you for your review of our hotel during your recent stay with us. Our location is superb for the international traveller who does not require their own transport as the access to Malls and many offices witihin Rosebank are easy to access and close to the hotel. The Gautrain with an high speed link to Sandton and OR Tambo International Airport provides a reliable and speedy service. Please accept my apologies for the waiting period for delivery of shaving cream, we have taken the necesssary steps to prevent a recurrence of this lapse in service. Being in a major international city, there is regretably some minor traffic noise at peak times, however rooms on the opposite side of the hotel, do afford a quieter experience. We look forward to being of service to you, when next in Rosebank.
Thank you
Bill Frohlich
General Manager

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Reviewed September 22, 2011

The hotel is situated in an ideal, prime location. Access to Rosebank Mall is direct and secure. The Gautrain (even though I did not take it) is also close by. The hotel itself is an excellent value for the $. The room is spacious, the bed very comfortable and the bathroom clean and roomy. Staff is polite and extremely helpful-we were buying a mobile phone at Clicks and since we were tourist they required, aside from a passport, credit card a DNA sample (just kidding!) they asked for a letter from the hotel stating we were indeed guests. The front desk staff provided us with one within minutes that we took to the store right before closing time.

  • Stayed: September 2011, traveled as a couple
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Thank altered_ego28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this reviewResponded September 26, 2011

Thank you for your very positive review of our hotel during your recent stay. Our location is one of our strongest assets with ease of access to the Gautrain (30 metres from our front door) and shopping centres within the Rosebank Node. The private, direct access is a great plus fo all of our guests and I was pleased to learn that you were able to make use of this facility. Our team at the hotel are really motivated to provide excellent service and I was especially gratified to learn of the seamless assistance you received as regards to the cell phone purchase. We do hope that we can be of service to you in the future and we look forwatrd to welcoming you back to our city in the future.
Thank you
Bill Frohlich
General Manager



Th

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Additional Information about Holiday Inn Johannesburg-Rosebank

Address: Oxford Road, The Zone, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Johannesburg
#13 Romantic Hotel in Johannesburg
#16 Luxury Hotel in Johannesburg
#18 Business Hotel in Johannesburg
Price Range: $98 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Johannesburg-Rosebank 4*
Number of rooms: 158
Official Description (provided by the hotel):
Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls. You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25 km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more   less 
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Also Known As:
Holiday Inn Johannesburg-Rosebank Hotel Johannesburg

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