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“Exquisite, finer details well thought through!”

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Holiday Inn Johannesburg-Rosebank
Ranked #20 of 68 Hotels in Johannesburg
East London
Level Contributor
158 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Exquisite, finer details well thought through!”
Reviewed June 7, 2011

Great spot for business and very elegant in a fresh and new way. Close proximity to the Zone Rosebank Mall, always an exciting place to visit and shop!! The ambiance extremely welcoming and front desk staff very helpful. The breakfast is wonderful with a lot of variety.

The dining hall staff though do require and could benefit from a bit of guidance, they leave you alone for long stretches of time, they were a bit slow in responding to requests and the food takes a while, some colleagues even abandoned their dinner!

The conference facilities are unparallelled, the food is out of the box and is always worth the wait.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank liyabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, June 10, 2011
Thank you very much for your favourable review of our hotel. We are delighted that you found the hotel convenient and that the conference facilites and food were to your liking. I thank you for bringing the matter of more attention at meal times to uor attention , which has altready been addressed so that your next stay with us will be memorable and enjoyable.
W look forward to being of service to you in thwe near future.

Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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Kochi (Cochin), India
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 3, 2011

Very near to Sandon, one of the luxurious palces in JoBurg. Safe to stay. One big mall nearby. Can enter the Mall directly from the hotel. But all the shops including restaurants in the mall will close by 6PM. Hotel is very good. Good breakfast. But internet in hotel is very costly - USD10 per hour.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Vargis26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, June 15, 2011
Thank you very much for your wonderful review of our hotel. Our location in Rosebank is certainly a factor which our guests favour. There are many restaurants in the area to choose from and the direct private access to facilities from the hotel is an added advantage. I am pleased to advise that our internet service provider is changing effective 1 July 2011 and this will provide a faster and cheaper service with a large portion of the internet service being free to our guests. We look forward to being of service to you in the future.
Thanks
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 27, 2011

Myself and 3 colleagues had the pleasure of staying at the hotel for over a week in May and would recommend it 100%. The rooms were clean, modern, nicely decorated with a small fridge (with complimentary water everyday) and big flat screen TV on the wall.

There was a desk area, ideal for working and very clever plug sockets with built in adapters. Yes, the internet is painfully slow but if you are staying for a week or more it is more cost effective to go to the Vodacom shop in the Rosebank Mall and buy a dongle for around £60.00. To give this hotel 1 out of 5 just because of the poor internet is unfair.

The staff were extremely friendly and polite. The staff at breakfast were especially helpful and nothing was too much trouble. The breakfasts were fantastic, with a selection of hot and cold foods, freshly cooked bread & pastries and various types of eggs cooked to order.

Its close proximity to the Zone and Rosebank Malls was great, with a selection of very good restaurants close by. We always felt safe, which was one of our concerns before we left the UK.

Apart from the poor internet, the only other small moan was the shower panel could have been a bit wider as the floor by the sink got very wet.

I have stayed in 4 and 5 star hotels that are not a patch on the HI at Rosebank.

Room Tip: Better internet on connection on upper floors.
See more room tips
  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GTSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, May 29, 2011
Thank you for your very complimentary review of our hotel. It is always reassuring to receive such a wonderful response from our guests. It is our aim to ensure that every one of our guests experiences a great and memorable stay. I am pleased to advise that there will be some changes to the internet service with a faster WiFi provision as well as better coverage in our hotel. There will also be some complimentary WiFi offering with the new service and this should improve electronic communication for our guests. We look forward to welcoming you back to our hotel when you are next in Johannesburg.
Thank you
Bill Frohlich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 10, 2011

The rooms are clean and new. The location next to a shopping centre is good. The internet is 60 Rand per hour with no discount if you buy 24 hours. The internet is routed via Madagascar. If you use it during normal hours a web page can take five minutes to appear if at all. When I complained the staff said we get a lot of compliants but there is nothing they can do. I believe they are happy to make the money by selling expensive useless internet and do not care about their customers. I stayed at several hotels and I had no problem at any hotel. I would suggest you try the Southern Sun at Stanton..

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Richard_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, April 12, 2011
Thank you for your valued comments regarding our hotel and the positive notes regarding our location and the clean and new bedrooms. May I offer my sincere apolgies for the slow and expensive internet service. I am pleased to advise you that we are adding an additional number of ADSL lines to accommdate the increase in internet traffic. This will alleviaite the problems with speed of the service. There are some changes planned to accommodate the billing of the intrernet and this will prove to be more cost effective in the future. Our humble apologies for the internet being the cause of us letting you down, and once our improvemets are in place, there should be a significant improvement in internet provision. We trust that we may be of service to you in the future.

Thank you
Bill Frhlich
General Manager
Holiday inn Johannsburg - Rosebank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 1, 2011

New, reasonably priced hotel in Rosebank. Rooms are clean, well decorated, comfortable and for the most times, quite. Staff is very friendly and helpful. It is adjustant to the Rosebank shopping mall with various basic to upscale food choices. So it is very convenient for business travelers. On the negative side - wi-fi is very expensive - 240R per 4 hours of use - and completely useless. If this hotel wants to cater to business travelers who need to work in the evenings, this has to be fixed by both changing an internet provider and dropping outrageous charges for a terrible service. An alternative option for internet - are several caffes in Rosebank mall where you can get one hour of internet free every day and it actually works.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akolt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, April 3, 2011
Thank you so much for your review of our hotel duering your recent stay. I was delighted to hear that you had a comfortable stay and that your experience of our hotel was a positive one. We are working at different ways of gaining a positve exeperience from our internet offering and this should be available in the next few months.

We look forward to being of service to you in the future.
Thank you
Bill Frohlich
General Manager
Holiday Inn Johannesburg - Rosebank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
131 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 31, 2011

It looks really good, this new hotel. look at holiday inns in europe - e.g. in Germany and the UK. Most of them are really old and dirty (sorry). That's why i usually take Holiday Inn expresses.
I stayed here in this beautiful HI in Joburg for a couple nights and had separate bookings.
The first night I received a standard queen room, room 519, and i couldn't believe my eyes. The size is amazing. Huge, brandnew, with a even a sofabed!
The second night i moved to the eighth floor - same rooms so not really an upgrade.
I recommend you to stay on the odd numbered rooms side for WIFI internet coverage. Just the view is better on the even numbered rooms.
Service was great, bathrooms are cool with a rainshower, huge towels, wonderful soap, nice flatscreen, fridge with 2 free bottles of water (in every room).
Rosebank mall is nice, and next door (you can get there though an exit on the first floor of the hotel,
Somewhat negative:
1) No iron in room. When you order one, it's locked to the ironing board and prevents you from ironing well, as the cable will be too short because of the lock. Crazy. Who would want to steal an iron?
2) Panel in the wall for audio video/HDMI is not connected at all to the TVs. So it never worked. Annoying
3) There's a little leaflet with your key that asks you for feedback. You'll have to call some number, but in small print on the bottom, it says you'll be charged for calling that number(!). Why would you give feedback if they charge you???

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gobitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, April 3, 2011
Thank you for your very positive comments regarding our hotel. We are delighted that you found our hotel and service to your satisfaction and it is always gratifying to receive such positve feedback. We have taken note of your comments regarding the ironing facilities as well as the guest comment forms. In the next few months we will be ttransferring to an alternate Web Based system, which will offer an alternate to the Short Message System on Mobile phones. We have also noted your comment on the IT panel and this will be remedied as soon as possible.

We look forward to welcoming you bck to our hotel in the near future.

Thank you
Bill Frohlich
General Manager
Holiday Inn Johannesburg - Rosebank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
69 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 12, 2011

This brand-new hotel is absolutely the place to stay in Johannesburg. The Hotel is brand new and modern. The location is great as it is connected to the new Rosebank mall with all its shops and restaurants. It is also across the street from the new train station.

The service was outstanding and the staff went out of their way to make sure everything was perfect. The restaurant was delicious. Breakfast was 5 star plus, even better than in a Four Seasons or Ritz Carlton. The selection was extensive and of the finest quality. The chef and restaurant manager go to market each morning to select fruits, hot and cold items of the finest quality to make this a showcase. A chef prepares egg dishes to order. The breads came from a special artisanal bakery.

The rooms are modern, clean and well appointed. The lobby, bar and dining area are beautifully decorated and lit; inviting areas for sitting, chatting and eating.

This hotel is excellent and would highly recommend staying there. This is a business travelers dream hotel. Don't let the Holiday Inn name fool you, this is no ordinary Holiday Inn.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TandLtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFroh, Manager at Holiday Inn Johannesburg-Rosebank, responded to this review, March 13, 2011
Thank you very much for your wonderful comments about our hotel. Our entire team is very proud of Holiday Inn Johannesburg - Rosebank, and our aim is to make every stay for every guest a memorable and enjoyable one. We are especially please to read of the comments regarding our food and our Chef and Food and Beverage Manager ensure excellent food in a great ambience.
We look forward to being of service to you in the future.
Thanks
Bill Frohlich
General Manager
Holiday Inn Johannesburg- Rosebank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Johannesburg-Rosebank

Property: Holiday Inn Johannesburg-Rosebank
Address: Oxford Road, The Zone, Johannesburg 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Johannesburg
#13 Romantic Hotel in Johannesburg
#18 Luxury Hotel in Johannesburg
#20 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Johannesburg-Rosebank 4*
Number of rooms: 158
Official Description (provided by the hotel):
Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls. You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25 km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more   less 
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Also Known As:
Holiday Inn Johannesburg-Rosebank Hotel Johannesburg

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