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“Exciting Stay!!” 4 of 5 stars
Review of Genesis All-Suite Hotel

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Genesis All-Suite Hotel
4.0 of 5 Hotel   |   10 Sandler Road | Fairmount, Johannesburg 2191, South Africa (Formerly Genesis Suites)   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #16 of 74 Hotels in Johannesburg
Certificate of Excellence
London, United Kingdom
1 review
“Exciting Stay!!”
4 of 5 stars Reviewed May 30, 2013

I must confess, I had an exciting and wonderful stay at the hotel. Their bedrooms are very neat and the interior design is so lovely, I will definitely be back. One guy at the reception called Hlophe , I hope I got the name right. Lol was very nice to me . I will recommend this hotel to every first traveller to South Africa , the neighborhood is very secured and guarded 24/7 by security guards. Above all I love this place because of the privacy.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, June 3, 2013
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to review us on Trip Advisor following your recent stay with us.

We were delighted to hear that you enjoyed your stay as it is the goal of our team here at Genesis Suites & Conferencing to try and make our guests feel as comfortable as possible.

It will give us a great pleasure to welcome you back to Genesis Suites & Conferencing. Perhaps when planning your next visit to South Africa, you would be kind enough to contact my office directly in order that I can make the necessary arrangements to personally ensure that your stay is again as comfortable and as enjoyable as your first one was.

Yours sincerely,
Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

264 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2013

I stayed in this hotel during September 2012 for a period of 12 days while visiting a friend of mine. And it was a genuinely great experience.

The staff were very friendly. And a special mention to Larry the restaurant manager who went out of his way with providing a 5* level of hospitality. During my stay there I only had breakfast in the hotel as I was out most of the day, and I certainly did love it. Service in the restaurant was prompt and efficient. They were also kind enough to let me sit and use the wifi.
Check in was nothing but a breeze and similarly was check out.

The rooms were spectacular, comfortable and I had one of the outer rooms, so it had a lovely view of the mountains in the distance. The beds were comfortable and bathrooms were nice. Rooms were cleaned to high standards every day and that too added to the comfort of my stay. Tea and coffee was available in a well equipped kitchen. Unfortunately I stayed during a period where the supermarket was not yet functional. But the location of The Genesis within a complex that now houses a supermarket definitely adds to the convenience of amenities located within a very close distance.

They say a first impression speaks a lot, and I was left in awe with the hotel and more importantly the city.

I would recommend this hotel without a doubt, even if you have activities to do in Sandton.

Looking forward to my next stay here when I do visit Johannesburg again.

Cheers

  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ansley_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, May 2, 2013
Dear Trip Advisor Reviewer

We pleased that you enjoyed your stay with us and have forwarded your comments on to Larry and his team at the Fairmount Bar & Grill.

We look forward welcoming you back to Genesis Suites.

Kind Regards

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 10, 2013

A lovely clean modern hotel. The only complaint is the noise/echo heard early mornings during our 2 week stay which made sleeping in rather difficult as the bedroom windows face the inside. Aircon would have been nice too. Really lovely in all other aspects.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NASHTOX86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, April 20, 2013
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to inform us on the issues you experienced during your stay here at Genesis Suites.

Please accept my sincere apologies for the inconvenience caused to you in this regard.

We very much appreciate your comments, as it is only by receiving such information from valued Guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

It will give us a great pleasure to welcome you back to Genesis Suites. Indeed, perhaps when planning your next visit to Johannesburg, you would be kind enough to contact my office directly in order that I can make the necessary arrangements to personally ensure that your stay is a comfortable and enjoyable one.

Kind Regards

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 3, 2013

Recently stayed at the Genesis for 10 days. An ideal stay for those who have family nearby, and those visiting may need a car to get to places like Sandton and Rosebank. The modern apartments have fully equipped kitchens, great living areas, balconies and secure parking. The staff are fantastic and go the extra mile at all times. There's a great supermarket in the complex for everything you need. The only if is the in room wi fi which is slow, but there is free Wi Fi in the cafe downstairs that serves a great coffee. A great stay, great value and great service.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BlueyedboyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, April 4, 2013
Dear Trip Advisor Reviewer

My team and I were delighted to have read your comments and thank you for taking the time to review us on Trip Advisor. We glad that you enjoyed your stay and hope that we can welcome you back soon!

Yours Sincerely,
Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 2, 2013 via mobile

stayed at this hotel in march for a week. Amazing rooms with everything that you need from washing machine to toaster. The hotel is a bit far from everything we had a hire a car in order for us to get around. Its about 20 minutes drive to sandton. There is also a jewish supermarket closer to the hotel which was handy. The hotel staff were brilliant apart from one day staff receptionist (Tutu) who had a terrible attitude and very unhelpful.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank markpetra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, April 3, 2013
Dear Trip Advisor Reviewer

Thank you very much for taking the time and trouble to review us on Tripadvisor regarding the service issues that you experienced during your stay here at Genesis Suites.

Please accept my sincere apologies for the inconvenience caused to you in this regard, I can assure you that this is certainly not indicative of our usual high standard of service and I have addressed your comments personally with my Front Office Manager.

We very much appreciate your comments, as it is only by receiving such information from valued Guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.

It will give us a great pleasure to welcome you back to Genesis Suites. Indeed, perhaps when planning your next visit to Johannesburg, you would be kind enough to contact my office directly in order that I can make the necessary arrangements to personally ensure that your stay is a comfortable and enjoyable one.

Yours Sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed March 29, 2013

We stayed at this terrible hotel some time back in Jan'13 for a 2 day stop at Johannesburg before our trip ot Kruger National Park. The only reason we chose to stay was mainly the rooms looked really good on their website, and of course the price, which were cheaper. Having stayed at over 200 hotels during our trips, this is definitely by far the worst hotel ever. Right from our check-in to the very last minute right after check-out, everything was just downright unpleasant. At the time of check-out we were asked return things which we never borrowed, and charged us for calls never made from our room.
Plus+: Rooms
Minus-: Terrible Service of poor standard, Unfriendly Staffs, Rooms without air-con, Location and Worst Checkout ever

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Kiran_Chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, April 2, 2013
Dear Trip Advisor Reviewer

Thank you for taking the time and trouble to review Genesis Suites & Conferencing, we received your review recently regarding your stay in January 2013.

As mentioned in your review you are a frequent traveller that has stayed at over 200 hotels travelling. It is only by receiving such information from a well travelled and valued Guest, such as yourself, that we are better able to address and rectify any problems we may have.

Yours Sincerely,

Nico Steenkamp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 17, 2013

We had just arrived from Kruger and were planning to fly out the very next day to Cape Town. We had booked this hotel based on the star rating on Orbitz and comments from visitors. For tourists visiting Johannesburg this hotel is not ideal because it is not really close to anything. We couldn't tell if this was a "good" area or not. Our view was to a run down shopping center and parking lot that had construction materials piled up on a corner.
It's summertime and it was very warm in our room, I was surprised to find out that there was no thermostat to control a/c. It was disappointing and we cancelled our stay for the our return from Cape Town.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Raquel804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
656Nico, General Manager at Genesis All-Suite Hotel, responded to this review, February 22, 2013
Dear Trip Advisor Reviewer

We were most concerned to receive your comments from Trip Advisor advising us of the disappointment that you experienced during your recent stay, here at Genesis Suites & Conferencing.

In the meantime, I would, of course, like to thank you for taking the time and trouble to address your concerns with me.As it is only by receiving such information from valued Guests, such as yourself, that we are better able to address and rectify any problems that we may have.

As our commitment to Orbitz and based on our high occupancies we were easily able to resell your room and therefore waivered the cancellation charge for the one that you cancelled.

Yours sincerely,

Nico Steenakmp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Genesis All-Suite Hotel

Property: Genesis All-Suite Hotel
Address: 10 Sandler Road | Fairmount, Johannesburg 2191, South Africa (Formerly Genesis Suites)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Johannesburg
#9 Family Hotel in Johannesburg
#9 Business Hotel in Johannesburg
#14 Luxury Hotel in Johannesburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Genesis All-Suite Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Now you can mix business with pleasure. Genesis All-Suite Hotel S offers the best of all worlds. Ideal for work, perfect for play. Set in Africa's economic hub, Genesis is ideally and centrally located. With easy access to OR Tambo International Airport, the resurgent Central Business District and the cosmopolitan business and leisure suburb of Sandton, Genesis is close enough for you to experience the most attractive of what the city has to offer. ... more   less 
Reservation Options:
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Also Known As:
Genesis Suites And Conferencing Hotel Johannesburg

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