I arranged a transfer from the airport to Genesis, gave them my flight details. Much to my disappointment when I landed at 7am, after travelling from Greece, there was no one waiting to pick me up. I called to ask what had happened, and they said that they were sending someone, only after I called to say I was waiting. After a 2 hour wait (note Genesis is 15minutes away from the airport), I was called to say the driver was outside at pick-up zone, and i had to go to him because he could not find a parking. Walking around in 7 degree weather was an added frustration. I didnt find the driver, so I went back to the terminal to wait, after serveral calls, I was told the driver was outside again, so I went back out and finally found him. He apologised but honestly it was very unprofessional. For R350, do yourself a favour and rather just get a taxi/cab from the airport there are many available on arrival and charge the same price. On arriving at Genesis, there were other guests who seemed to be waiting for a transfer to the airport, and the lady was literally shouting at the driver to hurry up as they were getting extremely late, so it seems that transfers are a general shortcoming of this place.
Even though the staff at reception were polite and professional, they weren't very apologetic about their obvious mistake. I was not even given a discount on the messed up transfer. And honestly I was to tired and frustrated at that point to argue so I just paid the amount due.
The apartment itself is great value for money. I would highly recommend the place. It is spacious and modern, with all the facilities and comfort of home. The building is secure and there seems to be safe parking for guests.
I was alittle disappointed as the Spar seemed to be under renovation. However there are restaurants in the building, I did not get a chance to try them though so can not comment on the quality of food. Genesis is located in a nice area, peaceful, not busy with traffic.
I would definitely stay here again, as you definitely get more than what you pay for in terms of the actual accommodation....however, I will definitely not arrange a tranfer with them.
- Official Description (provided by the hotel):
- Now you can mix business with pleasure. Genesis All-Suite Hotel S offers the best of all worlds. Ideal for work, perfect for play. Set in Africa's economic hub, Genesis is ideally and centrally located. With easy access to OR Tambo International Airport, the resurgent Central Business District and the cosmopolitan business and leisure suburb of Sandton, Genesis is close enough for you to experience the most attractive of what the city has to offer. ... more less
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- Also Known As:
- Genesis Suites And Conferencing Hotel Johannesburg