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All reviews milkshake bar melrose arch hollywood theme trendy hotel audrey hepburn gated area first floor travel desk restaurants and shops safe location walk around breakfast buffet hotel is located nice area felt very safe cape town shopping mall
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Reviewed September 8, 2013

My husband and I stayed here twice last year and have only just got round to reviewing this hotel. It was outstanding. Chic, sophisticated but far from snooty. The staff were very welcoming and the meals and alcoholic milk shakes a winner. The location is safe and close to some amazing shops and markets. A great place to stay.

Date of stay: November 2012
Trip type: Traveled as a couple
Thank 227maggiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 9, 2013

Dear Maggie L

This is the kind of reviews that motivate us to go above and beyond our duties and to ensure that our GUESTS enjoy a great stay with us.

Making our GUESTS feel at home is just one of the special touches we like to offer, as its moments such as these that make your stay more memorable than the last. I will most certainly congratulate my TEAM on their efforts.

Our location is one of our greatest selling points, as the Melrose Arch Precinct is a very secure complex boasting an abundance of great retail shops and eateries. It is also rewarding to hear that you have enjoyed our Food & Beverage offerings; especially our legendary milkshakes.

Thank you very much for your kind words; I can assure you that it does wonders for TEAM morale!

I hope to meet you on your next visit and that your ‘3rd stay’, will one day be a ‘30th plus stay’. More importantly, we look forward to making each stay more fabulous than the next.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed September 4, 2013

I stayed in this hotel, which is priced higher than other business hotels in the area, while on business in Johannesburg. The hotel checks all the boxes that one would expect from a business hotel in terms of a clean, modern room with the necessary facilities but little more than that. The rooms are comfortable but I found the modern art deco décor somewhat off putting. The bathroom layout is interesting but not entirely practical and the hot water flow to the shower is variable resulting in hot and cold spells in the shower. I liked the fact that one can open a window for fresh air but found the air conditioning extremely noisy and difficult to sleep with.

The hotel staff is somewhat arrogant and the service is mediocre without any specific problems but you were left feeling that they were doing you a favour.

The restaurant in the hotel is of a high standard and the menu is interesting but expensive. The breakfast offering was good but the quality was not aligned to the price. The sister hotel (Protea Wanderers offers a much better quality breakfast (better selection, freshly baked pastries etc) for the same price)

Finding the hotel was quite a mission especially since it is not correctly positioned on Google maps. Once you find the hotel finding the underground parking and navigating your way through the parking lot is the next challenge. I was somewhat miffed at having to pay R50 for parking on top of the room rate.

The one stand out point for me is the high speed internet which is truly high speed.

Date of stay: August 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PeterGrobler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 9, 2013

Dear PeterGrobler

It is extremely disappointing to hear that although you had an interesting experience with us, that you didn’t think it was anything special.

We are extremely proud of our product and even though it is good to hear that all the right boxes were ticked, we certainly could have done more to make your stay with us a better one.

As for our rooms, they were designed to be funky and urban, we are sorry to hear that you didn’t enjoy the design of the bathroom. We do have suites available with a traditional en-suite bathroom, should you prefer that on your next stay with us. Please be assured that the fluctuation in water temperature has been addressed in order to maintain a high standard.

Our most sincere apologies on the trouble you experienced with our parking; we will definitely look into easing our GUESTS experience in this regard. The hotel parking is facilitated by a third party supplier. Being part of a precinct environment, the parking for our hotel GUESTS is owned by Melrose Arch and unfortunately the pricing is a pre-determined rate which is for your own account.

The breakfast TEAM tries their utmost to prepare the best breakfast spread in Jozi. We are on a drive to continually update our offering and to provide subtle nuances towards exceeding our GUESTS expectations and requirements in today’s environment. If you have any ideas or suggestions, please feel free to share them with me!

I am happy to say that we had improved our Wi-Fi offering by increasing the complimentary data up to 500MB per day, and it’s great that you have given us positive feedback on this. In today’s world we know that fast and reliable internet connection is of utmost importance.

We hope that we are given the opportunity to change your opinion of us and to prove to you that our service is warm and sincere. One of our Protea Principles is ‘The Best GUEST Service’; we do it with love and would like you to experience this first hand.

We look forward to correcting what went so horribly wrong on your last visit, by ‘wowing’ you in true Fire & Ice! style. Please do let me know when next you will be in Johannesburg, as we are thoroughly anticipating your next visit, and would love to be able to better meet your needs.

Hope to see you soon and safe travels!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed September 4, 2013

i stayed here for 5 days, the rooms are clean, general ambiance nice; food average but the customer service at the front desk/reception sucks, so much that we avoided the desk severally when we needed help around etc.

Date of stay: October 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CGTofi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 9, 2013

Dear CGTofi

It is really disappointing to hear that we failed to provide you with spectacular service.

We take pride providing our GUESTS with clean rooms and setting the perfect ambience throughout the hotel. However, this means nothing when you’re not receiving ‘The Best GUEST service’. We will turn this around so that we can provide consistent levels of service filled with warmth and energy. It will be our priority to ensure that all of our GUESTS have an amazing experience.

Thank you for highlighting this concern and for commenting on your stay with us. We will be using it as a tool to simply do things better.

We hope to have an opportunity of hosting you again. It would be wonderful to show you exactly what we are about.

Please do contact me upon your next visit so that we can make much needed amends. Until then, safe travels!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed September 3, 2013 via mobile

This hotel has a great ambience, from the quirky decor to the lounge music. The rooms are divine and well thought out. Not all rooms have fridges however one can be brought to your room on request. Perfect location for gautrain access via the bus, walking distance to shops and restruarants in a safe area. Must try the milkshakes in the hotel, they're famous!

Date of stay: August 2013
    • Value
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    • Cleanliness
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Thank RandleJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 9, 2013

Dear RandleJ

You have certainly given us a superb review and we would like to thank you for that!

We have, without a doubt the perfect location, a world class city within a city that provides our GUESTS who travel to Johannesburg with fantastic accommodation and an abundance of exclusive shopping and restaurants. It pleases us to hear that our quirky décor and evening entertainment were well received; these are elements that add to one’s experience, thus making it a fantastic one.

It would be great to welcome you back so that you can enjoy, once again, the infectious vibe while sipping on a delicious milkshake.

We look forward to your return!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Perfect for doing business in and around Sandton. The room was surprisingly big. The room has workspace for laptop. The bathroom was great. Room service was quick and food was good.
Hotel located in the heart of busy and trendy Melrose Arch.

Room tip: Pool facing rooms
Date of stay: July 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MoutieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 9, 2013

Dear MoutieA

Wow! What a great review; thank you!

We certainly do try to achieve the perfect balance in meeting and exceeding our business traveller’s needs; that of efficient service and providing up to date facilities within the trendy Melrose Arch precinct.

Our Food & Beverage TEAM will be delighted to hear that your in room dining experience was a good one. The TEAM has been working hard to get the basics right and it is evident that our efforts are yielding great results.

We are certainly looking forward to your next visit and making it an exceptional one!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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