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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Ranked #11 of 66 Hotels in Johannesburg
Certificate of Excellence
Reviewed May 28, 2013

This modern, chic hotel is located in a very safe area of Jo'burg. Excellent restaurants within a 5 minute walk, and a good shopping mall. Easy access to the other parts of the city via a taxi. Rooms were big enough and very modern with 50's movie decor. Highly recommended.

  • Stayed: October 2012, traveled on business
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Thank Simon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 30, 2013

Dear Sijavy

You have certainly given us an amazing review that ‘juices’ us to do even better in future!

Being situated in the safe and highly cosmopolitan precinct environment is definitely an added bonus; especially since we have all the superb retail shops and fantastic restaurants right on our doorstep.

We are very proud of the ‘Old Hollywood’ glamour theme and as it is a unique concept, it gives us great pleasure in knowing that you appreciated these extra touches.

It would be wonderful to have you with us again and we look forward to ‘wowing’ you on your next visit!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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695 - 701 of 992 reviews

Reviewed May 24, 2013

We had a 2 day 1 night meeting there. The conference rooms were very noisy - you could hear the staff outside and the people in the room next to you to the point that you often could not hear yourselves. If you stepped out if the venue to take a call for example there was is no where quiet to go - you are in the middle of the tea serving for all venues and above reception with no sound proofing. The volumes at lunch were so high - that we were seated outside - no heaters and today was freezing. Perhaps they booked more than they could deal with. The venue doors lock when closed - so if you go to the loo you have to bang on the door till someone in your session lets you back in again.
the hotel rooms were ok - nothing special - nothing awful - parking is charged for even for guests, and breakfast pricey for what you get. Tea in the room - which I like - but was all rooibos - a mix is usually provided in a hotel like this and other Protea's. Room sound proofing was also not good - doors around me were opening and closing till way past midnight and started again at 4am - and could easily be heard slamming themselves shut.

  • Stayed: May 2013, traveled on business
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Thank CathrynSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 27, 2013

Dear CathrynSouthAfrica

Receiving reviews such as yours really does sadden us.

There is no excuse for what had transpired on the day, and we are embarrassed for not making your time with us a memorable one.

As for the STAFF that made a noise, we have addressed the concern with the TEAM and stressed the importance of making as little noise as possible when on the banqueting floors as it is absolutely essential for our valued GUESTS to enjoy peace and quiet, irrespective of what time of day it is.

The hotel parking is facilitated by a third party supplier. Being part of a precinct environment, the parking for our hotel GUESTS is owned by Melrose Arch and unfortunately the pricing is a pre-determined rate which is for your own account.

Once again, our most sincere apologies must be conveyed for the inconvenience that this has caused you and your colleagues. This is not how we do business, and we will endeavour to use your criticism as a learning curve going forward.

It would be great to welcome you back soon and to hopefully restore your faith in our services.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed May 19, 2013

As a Protea Hotel Gold Procard holder (+- 10 years) we decided to use one of our buy one get one free vouchers. We had a really awesome weekend. We were celebrating my 54th birthday (9th May) and our 31st wedding anniversary (26th June). I made comment of this on our booking and was a bit saddened that there was no comment on this by anyone. (Does anyone read the comments when you book) Besides that you cannot fault any of the service, food, room service.

WELL DONE GUYS, we now understand why Emirates airlines use Protea Hotels.

  • Stayed: May 2013, traveled as a couple
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Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 23, 2013

Dear Kevin S

Please accept our most sincere apologies for the unsatisfactory way in which such significant detail pertaining to your reservation was handled.

It would seem that there was a communicative error regarding passing this information on to the right people. It is such a simple task which we do every day and we are embarrassed for dropping the ball on this. The fact that you were so poorly met by my TEAM was utterly inexcusable.

I am committed to turning this situation around and will endeavour to provide consistent service levels filled with attention to detail, efficiency and passion. My TEAM have accepted the errors made and will make it their priority to ensure that every one of our GUESTS enjoy an amazing experience on every visit.

Out vibrant STAFF members are often complimented on their positive energy, and it is really good to know that despite the aforementioned disappointments, you still took pleasure in our other services and facilities!

As a valued Prokard member, we would like to ensure that your next stay with us exceeds expectations, so that you and your wife can experience our hospitality to its best. Please do give us a shout when you will be returning, we look forward to giving you the personal welcome that you deserve!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed May 17, 2013

Wondderfully quirky hotel in fashionable area of JoBurg - Melrose Arch area with good restaurants and shopping. This area felt a little safer than other areas of JoBurg. The hotel has medium sized rooms which are decorated to a very fine standard but quirky and fun. Each room has a movie star theme. I was in Jimmy Stuart. The room itself was odd with the step in shower and wash basin integral to the bedroom space. The toilet was in a private room. Once I covered the shower drain plug with a towel the strange smell disappeared. this was the only minor complaint I would have. No problem really. The bar/ restaurant area was very pleasant with an outside balcony overlooking the district. Checkin and out went smoothly with very friendly helpful staff. Bar prices very very reasonable. Watch out for the slightly inflated cab fares to the airport though which was organised through the reception. Better to be safe than sorry though.

Room Tip: 407 worked fine
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  • Stayed: May 2013, traveled on business
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Thank briankirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 23, 2013

Dear briankirk

Many thanks indeed for such an insightful review!

‘Quirky’ and ‘individualistic’ are words that we strive to be synonymous with the Protea Hotel Fire & Ice! Melrose Arch. We want each of our GUESTS to leave our property with distinctly unique and atypical memories.

This is evident in our classic Hollywood-inspired décor and attention-grabbing design, hence the open-plan set up of our bedrooms.

Our maintenance TEAM have been made aware of your concerns regarding the shower drain, and you can rest assured that swift action is being taken to ensure that this is corrected.

We are firm believers in keeping to the highest of standards to not only meet, but to also exceed, all of our GUESTS expectations. With this in mind, please do give us a shout the next time you plan on visiting, so that we may anticipate your needs and tailor-fit these to your requirements. Till then, safe travels.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

Fire & Ice is the only hotel that I always miss as soon as I leave it. Great decor, very clean and customer-centric staff. Above all, I love the breakfast - so much variety to choose from!

The Clients Manager, Desire , will definitely make you feel a Queen!

Stayed: May 2013, traveled on business
Thank RoseT2504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 15, 2013

Dear RoseT2504

Reviews such as yours show us that we are getting it right when it comes to delivering consistent service to our loyal return GUESTS.

Our vibrant TEAM of STAFF take it upon themselves to make our GUESTS feel welcomed and to ensure a comfortable stay. Thank you for recognising their tireless efforts and I will personally see to it that your praises are passed onto my TEAM and to Desiré in particular.

The Executive Chef Vincent and his TEAM take tremendous pride in offering a delicious breakfast selection for our GUESTS and your fantastic comments will be shared with our TEAM.

It is always a pleasure hosting you and we look forward to your next visit!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

Fire and Ice is a stylish hotel with very modern, clean, rooms. Restaurant and bar are frequented by locals, it can get busy at weekends. Service at breakfast and in the Restaurant though appears slightly disorganised and can take time. Room rates can vary substantially from day to day and dependent on the channel you book through. Make sure you know what you will be charged.
The hotel offers a free shuttle to Santon (Gautrain), but runs infrequent (every 60-90 minutes) and not on weekends.
Melrose Arch is a mix of gated community, shopping center and food court and feels comfortable if you are new to South Africa and are concerned about your safety.

  • Stayed: May 2013, traveled on business
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1  Thank Fruehstuecksdirektor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 13, 2013

Dear Fruehstuecksdirektor

Slick, sexy and experiential is what we are about! We believe that our individuality makes us stand out and has earned us the status as ‘the place to see and be seen ’.

Please accept our most sincere apologies that the service in the restaurant appeared to be disorganised and prolonged. These concerns have been dealt with the necessary sense of urgency and we will endeavour to provide consistent service levels filled with positive energy, efficiency and passion.

We are confident that our product is suitably priced versus our surrounding competitors. The hotel operates on a Best Available Rate scenario where rates fluctuate according to the hotel’s occupancy, therefore ensuring that our GUESTS are always quoted the best possible rate for the period required.

I am proud to say that the hotel is situated in a secure environment and that the Melrose Arch Precinct is patrolled 24 hours by a trusted security TEAM who make all GUESTS feel safe and welcome. There are so many good shops and restaurants to be explored!

Thank you for such a great review. Not only have you given us insight on your experience but you have highlighted key areas for us to focus on.

It was great having you with us and please feel free to ‘disturb me’ on your next visit.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

Simply the best location in a stunning hotel where customer service is obviously a priority. Our room was glorious with funky décor, set back coves for clothing, multi-level lighting, walk in shower, fluffy towels, white linen, room climate controls and, and, and. What a treat to park the car and only have to drive again when it was time to leave. Set in an upmarket square of first class restaurants, coffee cafes, shops and boutiques we were able to enjoy pleasant strolls in a safe environment at our hearts content. When we were ready to chill it was the gorgeous pool deck with loungers and milkshake bar in the day and cocktails with the DJ at night. Well done Protea you have an absolute winner here, we look forward to going back!

  • Stayed: May 2013, traveled as a couple
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1  Thank NICKIE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded May 8, 2013

Dear NICKIE C

This is the kind of review that we love getting! Thank you for giving us such amazing feedback after your recent visit with us.

Our location within the trendy Melrose Arch Precinct boasts easy and safe access to a variety of retail shops, gourmet restaurants & leisure amenities; you were afforded the luxury of having this all on your doorstep while your car was safely parked away!

We want to provide our GUESTS with an experience of a cool ambiance: ‘chilled’ music playing in the background while enjoying a drink on the pool deck. The vibe is infectious, and we are so glad to hear that you enjoyed this setting.

It was a treat having you with us and many thanks indeed for being such a loyal supporter of Protea Hotels! We do hope to be seeing more of you in the future!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Johannesburg
#19 Business Hotel in Johannesburg
Price Range: $94 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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