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Protea Hotel Fire & Ice Johannesburg Melrose Arch
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Reviews (1,050)
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All reviewsmilkshake barmelrose archhollywood thememovie starstrendy hotelfirst floorgated communitytravel desksafe locationrestaurants and shoppinghotel is situatedfelt very safebusiness hotelcape townsouth africamilkshakesshower
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753 - 758 of 1,050 reviews
Reviewed April 17, 2013

New, nice hotel. Room size were more than sufficient.
The Highlight is the outdoor bar with awesome smoothies. On the other hand the waiters were not ones of the fastest.

Melrose Arch complex offers a huge variety of the restaurants in a walking distance from the hotel. You can dine in the restaurants offering local cuisine, greek, asian etc. etc.

The hotel offers parking for a fee. The area is safe. There are also several shops and gym.

I recommned this hotel.

  • Stayed: May 2012, traveled on business
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Thank Radekvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded April 19, 2013

Dear Radekvan,

We are delighted that you took such joy from the hotel, and we cannot be any more thrilled that you were able to experience the absolute decadence of our milkshake offering!

The Melrose Arch Precinct is indeed a vibrant and bustling complex that presents to all patrons a variety of conveniences, all in a stylish environment.

Many thanks indeed for providing us with a review that is both complimentary and yet also inspires us to keep up the pace.

Do let us know when next you’ll be in Jozi, so that we can ‘wow’ you even more the next time. Safe travels!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

Reasonable room rates, good bar and pool area out back, Ok food. Good location gives plenty of other food options within the wider Melrose complex which the hotel sits in. Rooms a bit too funky rather than functional which makes the place better for leisure than business.

  • Stayed: April 2013, traveled on business
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Thank Realtrueopinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded April 15, 2013

Dear Realtrueopinion

The Melrose Arch Precinct is certainly a great location and perfect for our GUESTS as it offers a wide variety of shops and restaurants to choose from. I am glad to hear that you enjoyed the accessibility of the surrounding offerings!

Our hotel is about the atmosphere, about being a third space, – not a home, nor an office. We are proud to offer facilities for both business and leisure travellers. From courtesy shuttles to the Sandton Gautrain Station, in-room work stations and laptop friendly safes to the convenient location near the Sandton CBD. The complimentary 150 MB Wi-Fi is just one of our many values that our GUESTS can enjoy on their stays with us (especially on the amazing new Apple Macs in our Lobby Lounge)

Thank you for sharing your experience with us. We hope to have the opportunity of welcoming you back so that you can experience true Fire & Ice! hospitality at its best.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

My husband and I decided to spend our wedding night at the Fire and Ice Hotel at Melrose Arch, as well as the night thereafter. In addition, our photographer requested that we do some retinue and family photos there, as well as the photos of us all getting ready in the suite we had booked. To make the arrangements, we dealt with Joe Modiba and Desire Botha from guest relations. There was a fair amount of administration and coordination involved to make sure that the rooms were ready on time, that refreshments were provided for the bridal party and that we could have our photographs without disturbing hotel guests. Desire and all the staff were efficient and friendly and she made sure that everything went smoothly on the day. It was because of her helpfulness, as well as Joe, that we could focus on the fun and excitement of the day knowing it was all under control! But that's not all! A few weeks after the wedding, we had a another favour to ask. We had booked to do a post-wedding shoot outdoors only to be met with pouring rain! Once again, Desire came to our assistance and allowed us back to the hotel for yet some more photos. We are very appreciative of the way our requests were handled by the hotel, and these 2 staff members in particular. A big thank you to Joe and Desire for everything!

  • Stayed: March 2013, traveled as a couple
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Thank TamsynS182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded April 11, 2013

Dear TamsynS182,

It is so great to hear that the conscientious efforts of our TEAM are not going unnoticed. It was nothing less than a pleasure to host you and your wedding party on both occasions; and we are truly honoured that you chose us as your destination for such a special occasion. Reviews like yours continually drive and inspire us to do an even better job.

I am absolutely thrilled to be commending both Joe and Desiré on a job well done, and we will be making a special example of them both for excelling in what they do. Our service is exclusive and warm and you have experienced this first hand. Thank you for taking the time to provide us with such stellar feedback.

On behalf of our entire TEAM, congratulations once again on your nuptials. We hope to be welcoming you back for many special visits to come!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

This hotel was very trendy & modern. The rooms are clean and comfortable. The area around the hotel is very nice & safe with plenty of shopping & restaurants within walking distance. If you would like to go out & see the sights in Jo'burg there is a travel desk in the hotel & they'll be happy to assist you. This hotel has a wonderful breakfast buffet with an omelet station. My husband & I enjoyed our stay & we'll stay here again the next time we're in Jo'burg.

  • Stayed: March 2013, traveled as a couple
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Thank Kenya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded April 11, 2013

Dear Kenya S,

There are not enough words to thank you for such a complimentary review.

"Trendy" and "modern" are words that we endeavour to have signify the Protea Hotel Fire & Ice! Melrose Arch, and to hear you describe us in such a way is truly incredible!

The enthusiastic STAFF at our Travel Desk prides themselves on assisting our GUESTS with any information and or transfers needed across the city of Johannesburg. It is encouraging to hear that we met and exceeded your expectations in this regard.

The Melrose Arch Precinct, our home, is indeed inclusive of all that one might need in a convenient and easily accessible environment.

Rest assured that the Food & Beverage department will be made aware of your salutations and this is an example worth making a fuss over!

Do feel free to ‘disturb me’ the next time you’re in Jozi, so that we can make your next stay even better!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

I have stayed at this hotel a number of times whilst away on business.

The location is very good with a great choice of bars and restaurants very close. The rooms are very clean and comfortable. The service is ususally very good and everyone greets you with a big smile.

The main bar has a great party atmosphere although the service there can be a bit slow sometimes if it is busy.

The breakfast has a great choice.

I would happily recommend this hotel and will be returning in the future.

Room Tip: If you are looking for an early night ask for a room that does not face onto the pool and bar area as sometimes the music in the bar can continue until later which can be heard even on a 6th floor room.
  • Stayed: May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lovestotravel040611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded April 3, 2013

Dear lovestotravel040611

We are thrilled that you are just as in love with our fabulous location, the Melrose Arch Precinct, as we are! It complements the energy that we constantly endeavour to achieve at the bar; that of a chilled, yet undoubtedly exciting hot-spot.

And of course, who doesn’t appreciate an extensive buffet breakfast spread, after enjoying the party atmosphere at the main bar? We will ensure that Chef and the Food & Beverage TEAM are made aware of your appreciation!

We greatly await your next visit and hope you had a safe trip home.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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