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“Nice hotel with a nice bar”

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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Ranked #12 of 67 Hotels in Johannesburg
Certificate of Excellence
Reviewed April 17, 2013

New, nice hotel. Room size were more than sufficient.
The Highlight is the outdoor bar with awesome smoothies. On the other hand the waiters were not ones of the fastest.

Melrose Arch complex offers a huge variety of the restaurants in a walking distance from the hotel. You can dine in the restaurants offering local cuisine, greek, asian etc. etc.

The hotel offers parking for a fee. The area is safe. There are also several shops and gym.

I recommned this hotel.

  • Stayed: May 2012, traveled on business
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Thank Radekvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded April 19, 2013

Dear Radekvan,

We are delighted that you took such joy from the hotel, and we cannot be any more thrilled that you were able to experience the absolute decadence of our milkshake offering!

The Melrose Arch Precinct is indeed a vibrant and bustling complex that presents to all patrons a variety of conveniences, all in a stylish environment.

Many thanks indeed for providing us with a review that is both complimentary and yet also inspires us to keep up the pace.

Do let us know when next you’ll be in Jozi, so that we can ‘wow’ you even more the next time. Safe travels!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed April 13, 2013

Reasonable room rates, good bar and pool area out back, Ok food. Good location gives plenty of other food options within the wider Melrose complex which the hotel sits in. Rooms a bit too funky rather than functional which makes the place better for leisure than business.

  • Stayed: April 2013, traveled on business
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Thank Realtrueopinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded April 15, 2013

Dear Realtrueopinion

The Melrose Arch Precinct is certainly a great location and perfect for our GUESTS as it offers a wide variety of shops and restaurants to choose from. I am glad to hear that you enjoyed the accessibility of the surrounding offerings!

Our hotel is about the atmosphere, about being a third space, – not a home, nor an office. We are proud to offer facilities for both business and leisure travellers. From courtesy shuttles to the Sandton Gautrain Station, in-room work stations and laptop friendly safes to the convenient location near the Sandton CBD. The complimentary 150 MB Wi-Fi is just one of our many values that our GUESTS can enjoy on their stays with us (especially on the amazing new Apple Macs in our Lobby Lounge)

Thank you for sharing your experience with us. We hope to have the opportunity of welcoming you back so that you can experience true Fire & Ice! hospitality at its best.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed April 8, 2013

My husband and I decided to spend our wedding night at the Fire and Ice Hotel at Melrose Arch, as well as the night thereafter. In addition, our photographer requested that we do some retinue and family photos there, as well as the photos of us all getting ready in the suite we had booked. To make the arrangements, we dealt with Joe Modiba and Desire Botha from guest relations. There was a fair amount of administration and coordination involved to make sure that the rooms were ready on time, that refreshments were provided for the bridal party and that we could have our photographs without disturbing hotel guests. Desire and all the staff were efficient and friendly and she made sure that everything went smoothly on the day. It was because of her helpfulness, as well as Joe, that we could focus on the fun and excitement of the day knowing it was all under control! But that's not all! A few weeks after the wedding, we had a another favour to ask. We had booked to do a post-wedding shoot outdoors only to be met with pouring rain! Once again, Desire came to our assistance and allowed us back to the hotel for yet some more photos. We are very appreciative of the way our requests were handled by the hotel, and these 2 staff members in particular. A big thank you to Joe and Desire for everything!

  • Stayed: March 2013, traveled as a couple
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Thank TamsynS182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded April 11, 2013

Dear TamsynS182,

It is so great to hear that the conscientious efforts of our TEAM are not going unnoticed. It was nothing less than a pleasure to host you and your wedding party on both occasions; and we are truly honoured that you chose us as your destination for such a special occasion. Reviews like yours continually drive and inspire us to do an even better job.

I am absolutely thrilled to be commending both Joe and Desiré on a job well done, and we will be making a special example of them both for excelling in what they do. Our service is exclusive and warm and you have experienced this first hand. Thank you for taking the time to provide us with such stellar feedback.

On behalf of our entire TEAM, congratulations once again on your nuptials. We hope to be welcoming you back for many special visits to come!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed April 6, 2013

This hotel was very trendy & modern. The rooms are clean and comfortable. The area around the hotel is very nice & safe with plenty of shopping & restaurants within walking distance. If you would like to go out & see the sights in Jo'burg there is a travel desk in the hotel & they'll be happy to assist you. This hotel has a wonderful breakfast buffet with an omelet station. My husband & I enjoyed our stay & we'll stay here again the next time we're in Jo'burg.

  • Stayed: March 2013, traveled as a couple
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Thank Kenya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded April 11, 2013

Dear Kenya S,

There are not enough words to thank you for such a complimentary review.

"Trendy" and "modern" are words that we endeavour to have signify the Protea Hotel Fire & Ice! Melrose Arch, and to hear you describe us in such a way is truly incredible!

The enthusiastic STAFF at our Travel Desk prides themselves on assisting our GUESTS with any information and or transfers needed across the city of Johannesburg. It is encouraging to hear that we met and exceeded your expectations in this regard.

The Melrose Arch Precinct, our home, is indeed inclusive of all that one might need in a convenient and easily accessible environment.

Rest assured that the Food & Beverage department will be made aware of your salutations and this is an example worth making a fuss over!

Do feel free to ‘disturb me’ the next time you’re in Jozi, so that we can make your next stay even better!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

I have stayed at this hotel a number of times whilst away on business.

The location is very good with a great choice of bars and restaurants very close. The rooms are very clean and comfortable. The service is ususally very good and everyone greets you with a big smile.

The main bar has a great party atmosphere although the service there can be a bit slow sometimes if it is busy.

The breakfast has a great choice.

I would happily recommend this hotel and will be returning in the future.

Room Tip: If you are looking for an early night ask for a room that does not face onto the pool and bar area a...
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  • Stayed: May 2012, traveled on business
    • Value
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Thank lovestotravel040611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded April 3, 2013

Dear lovestotravel040611

We are thrilled that you are just as in love with our fabulous location, the Melrose Arch Precinct, as we are! It complements the energy that we constantly endeavour to achieve at the bar; that of a chilled, yet undoubtedly exciting hot-spot.

And of course, who doesn’t appreciate an extensive buffet breakfast spread, after enjoying the party atmosphere at the main bar? We will ensure that Chef and the Food & Beverage TEAM are made aware of your appreciation!

We greatly await your next visit and hope you had a safe trip home.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

Great hotel, great location and great staff. The rooms are good, the decoration is nice and different.

The hotel is very well located, in a good and safe area where you can walk and you find a bit of every thing arround. You can spend two days in JHB inside the area and dont feel any need to go out.

The all staff hotel is very helpfull, the bar is nice and gets a bit full, but the number of staff is good that you are not affected by it.

A place to stay in JHB.

  • Stayed: March 2013, traveled as a couple
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Thank Vercelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded March 28, 2013

Dear Vercelia

Hearing that you are so pleased with your stay with us at the Protea Hotel Fire & Ice! Melrose Arch really does ‘juice’ us to continue in the same stride; to provide all of our valued GUESTS with an experience that leaves you undoubtedly wanting more.

We pride ourselves on the buzz that surrounds the bar and terrace area of our hotel.

This, and the sure-fire service that you made reference to, is a sure indication that we are proving our property as the place to be!

Many thanks indeed for taking the time to share your experience with us. Please do give us a shout the next time you are in Jozi – we would be honoured to welcome you back.

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

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Reviewed March 25, 2013

Quite a trendy place to be when in Melrose Arch - the hotel has a nice feel to it, rooms are well designed and spotlessly clean. The bar area is huge with space to sit indoors and out - service can be leisurely but always delivered with a smile. Would use again with no hesitation. They coped well with a very delayed arrival on my part when my flight in from Cape Town was delayed by some hours.

  • Stayed: March 2013, traveled on business
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Thank PlummyDorking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this reviewResponded March 27, 2013

Dear PlummyDorking

Your review perfectly embraces the saying - “Location, location, location”

Hearing that you fully appreciate the marvel that is our home, the Melrose Arch Precinct, goes to show that we are in the right place.

I will be sure to commend our tireless TEAM on a job well done when handling your delayed arrival – it really is encouraging to hear that we got the job right!

We are all about dishing up for our GUESTS an experience that is urban, trendy and edgy, so it is indeed a delight that you took such a liking to it.

Be sure to let us know in advance when next you come to pop by, so that we can ensure that you enjoy yet another fabulous stay!

Kind Regards
Gabrielle Abrahams
General Manager
Protea Hotel Fire & Ice! Melrose Arch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Johannesburg
#19 Business Hotel in Johannesburg
Price Range: $100 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire And Ice! Melrose Arch

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