This very cool funky hotel has a new manager and he is very fast undoing all the good work of the previous manager. I have been frequenting this hotel since its opening and it has always welcomed guests to the bar lounge/bar/pool area and have a DJ Thursday- Saturday night.
The service in the bar/ lounge area has become HORRENDOUS and despite us having a table with a few bottles we had to ask 5 waiters and it took 45 mins to get a few extra glasses. The new mgt do not seem to want their regular clients nor repeat business. At 11pm they turn on VERY bight lights inside, the music is turned off and they stop serving you unless you produce a room card!! We had been celebrating a bday at the hotel from 8h30 and spent a large amount on drinks but after 11pm we were suddenly no longer wanted. The drinks ordered 30 mins prior to 11pm we not served to us either and we were treated like second class citizens and basically told to leave.
We did however notice that the "ladies of the night" at the bar were being served and if that is the type of clientele you guys are now trying to attract then i am shocked and amazed! The door staff are also very rude and some of the guests were interrogated as to why they were late to the party and didnt want to allow them in..
So for all those "öld clients" that frequented the bar/lounge we are no longer welcome it seems. Do not bother putting your self through the poor service and rude attitude of the staff. Rather head to the other hotel in the arch that will gladly serve you in their bar/library area all night with a smile!!
- Official Description (provided by the hotel):
- The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more less
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- Also Known As:
- Protea Hotel Fire And Ice! Melrose Arch