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Protea Hotel Fire & Ice Johannesburg Melrose Arch
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All reviewsmilkshake barmelrose archhollywood thememovie starstrendy hotelfirst floorgated communitytravel desksafe locationrestaurants and shoppinghotel is situatedfelt very safebusiness hotelcape townsouth africamilkshakesshower
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Reviewed September 23, 2012

Stayed there for 2 nights on a business trip to Jhb. Position in Melrose Arch is good. Lots of restaurants around and my wife enjoyed all the shops. The rooms was good and the bed was great. Feels a bit like a W. Some construction going on whilst we were there which impacted a bit on the overall experience.

  • Stayed: September 2012, traveled on business
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Thank djbuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 25, 2012

Dear Winecaddie

Thank you for taking the time to share your experience of Protea Hotel Fire & Ice! Melrose Arch with us.

Our housekeeping and maintenance departments take a lot of pride in making sure that our rooms are clean and comfortable ensuring that our GUESTS enjoy their stay with us. If you have any recommendations that you wish to share with us regarding our room offerings, please feel free to do so as we are open for any suggestions.

Location wise, we could not have chosen a better area to host our GUESTS. With a number of good restaurants and excellent shops, we can understand why your wife enjoyed the shopping!

We do apologise for any inconvenience caused by the construction and hope that it did not detract too much from your overall stay with us.

It was only a pleasure accommodating you, and we look forward to welcoming you back for many future visits to come.

Warmest Regards,
Gabrielle Abrahams & the Fire & Ice! TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

Everything about this hotel was to my liking! The service, the setting, the location, the decor, the amenities and the BAR were all top shelf.

The entire hotel is kitted out in very chic and modern decor and the hallways and elevators have super-subdued lighting (verging on dark). The decorators obviously have a thing for oversized furniture, most evident by the 2-story tall sitting chair in the lobby.

The guest rooms were the most unconventional aspect because the shower is out in the open. Privacy, should you need it when traveling with a non-intimate acquaintance, is only afforded by a light curtain that can be drawn across the entire width of the room. That said, an unaware roommate entering the room during your shower will be greeted with an eye-filling view of your nakedness. :-)

The hotel restaurant is wonderful for breakfast and dinner. However, I enjoyed the bar even more because it is a regular nightlife destination for locals. The DJ spins current tunes on weekend nights and there is dancing inside and outside on an open-air deck (note: remember to start partying early because this place closes sooner than you might expect) This is definitely a great place to meet and interact with Johannesburg's upwardly mobile crowd.

Bravo to the Protea chain for allowing this wonderful property to exist. That said, "traditional" or conservative travelers might be better off looking for something less avant garde.

Room Tip: Don't get a room above the bar if you are staying on a weekend night.
  • Stayed: August 2012, traveled with friends
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Thank Tbird209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 25, 2012

Dear Tbird209

Words cannot express how thankful we are for the fantastic feedback that you have provided us after your recent visit to Protea Hotel Fire & Ice! Melrose Arch. Your review echoes an element of excitement!

Our property is all about the ‘energy’ and the ‘pulse’ and it is absolutely vital for us to make every effort to get it right. By hosting evening entertainment, we feel that we have achieved the perfect mix in providing our uber cool GUESTS with an experience of cool vibes playing in the background while enjoying a drink with friends.

The room design is an edgy and urban concept which is to make clever use of available space that boasts with fashionable techniques and features. Although our rooms are often raved about, should you be sharing a room with someone that you might not be comfortable with, there is always the option of booking an additional room to ensure one’s privacy.

You have given a fantastic review, which is much appreciated.

We are looking forward to your next visit!

Warmest Regards,
Gabrielle Abrahams & the Fire & Ice! TEAM

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Reviewed September 14, 2012

Great value for money in a safe location, with plenty of good restaurants in walking distance. The rooms have a cool design, and the bars are well done, with friendly staff. Will definitely stay here again when in joburg.

  • Stayed: September 2012
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Thank sarah m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 25, 2012

Dear sarah m

Thank you for taking the time to post your awesome review on Trip Advisor! We are thrilled to receive your compliments regarding our spectacular property and service offered. Please be assured that we will most certainly share your comments with our energetic TEAM.

It was an absolute pleasure hosting you and we look forward to welcoming you back to your destination of choice in Johannesburg.

Warmest Regards,
Gabrielle Abrahams & the Fire & Ice! TEAM

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Reviewed September 13, 2012 via mobile

Strange decor. The bar / restaurant area is very nice, and the service good. Reception also were very helpful.

Whoever designed the room layout should hang their head in shame. What were they thinking putting the open shower and bathroom right next to the bed???

The room, while 'funky' is very small and pokey.

And don't get me started about the Wifi.... Two cans and a bit of wet string would have been faster.

  • Stayed: September 2012
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Thank borat_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded September 25, 2012

Dear borat_123

Thank you for taking the time to post your comments on Trip Advisor after your recent visit to Protea Hotel Fire & Ice! Melrose Arch.

It certainly pleases us to hear that the service received in the bar and front office was good, as we strive to provide excellent GUEST service. It is a pity that you don’t like the design of our rooms; the design concept is to make clever use of available space as there are no predetermined room sizes and contributes to the urban style setting of the hotel.

The hotel internet is an added value and we have measured our offering against our competitors and believe that the complimentary 150MB per day is in order. As for the slow connection, we have tasked these concerns with our suppliers and they are in the process of making various upgrades to the current system which will hopefully facilitate a better service to you. Thank you for raising your concerns as this will aid us in the process.

Our TEAM is as committed as ever to provide each GUEST with a most memorable and magnificent Protea Hotel’s service experience. We therefore want to thank you for taking the time to give us your feedback.

We hope to have the opportunity of welcoming you back!

Warmest Regards,
Gabrielle Abrahams & the Fire & Ice! TEAM

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Reviewed September 12, 2012

Our family of 5 stayed here for one night at the end of our safari vacation. We booked it because of the location - within safe walking distance of restaurants and shops in the new Melrose Arch area. While the hotel was new and very funky we found the guest rooms a bit spare with limited storage space and with the shower and sink located in the "bedroom" area separated only by a curtain. Unfortunately our room was located on the second floor. This required us to pass through the conference and reception space (cocktails and buffet stations up and running) to access the guest room hall. Once we got to our room we discovered it was overlooking the 1st floor roof top pool/bar/restaurant area which was fine until the after work and night life crowd descended (this on top of the noise from down the hall). The bass beat from the dance tunes reverberated through the thin windows. We were not advised of this and had we known we would have asked for a room on the street side. They promised the tunes would end at 10:30 - they didn't but when we eventually did call down they did take things inside. Things started up again before 8 am the next morning with the set up and chatting of staff for a radio broadcast. Clearly we are not the hip and funky clientele that this hotel attracts (well maybe our kids who are young adults but they too were pretty tired after 8 days of early mornings for game drives). That said, the breakfast buffet was good - lots of options hot and cold. The staff were generally helpful and friendly and of course the location was excellent.

Room Tip: If you want a quieter room, ask for one higher up and not overlooking the pool.
  • Stayed: August 2012, traveled with family
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Thank A_Toronto_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded October 9, 2012

Dear A_Toronto_Traveler

Thank you very much for providing us with a most detailed experience on Trip Advisor after your recent visit to Protea Hotel Fire & Ice! Melrose Arch.

It is always refreshing to receive feedback from our GUESTS as their stories take us on a journey through fresh eyes.

We agree that we have the ideal location, with some great restaurants, to complement one’s travels to Johannesburg providing both fantastic accommodation and ‘on the doorstep’ shopping.

As for our rooms, they were designed to be funky and urban, we are sorry to hear that you found the room space to be limited. Perhaps on your next stay, one of our gorgeous corner suites can be reserved as this would certainly provide the additional space you require, especially since you stayed with us for five days. The corner suite will not only provide you with a comfortable stay, but a peaceful one too.

The hotel is situated in a trendy and energetic environment. We appreciate your feedback regarding the various disturbances you encountered and by no means were they scheduled to cause any disruption or discomfort to you and your family. We will certainly limit and monitor any such similar requests in the future so as not to inconvenience our valued hotel GUESTS.

Our Food & Beverage TEAM are on the relentless pursuit of serving the best breakfast buffet in Johannesburg and to provide our GUESTS with a variety of hot and cold offerings. Your kind words will be passed on to breakfast TEAM to encourage the preparation of consistently good food.

Your feedback has provided us with some great comments and to assist us with various concerns raised.

We look forward to welcoming you and your family back!

Warmest Regards,
Gabrielle Abrahams & the Fire & Ice! TEAM

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