We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Ranked #10 of 68 Hotels in Johannesburg
Certificate of Excellence
Boston, Massachusetts
Level 6 Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Cool Hotel”
Reviewed September 11, 2012

Our tour group of 63 people stayed at Protea Hotel Fire & Ice Melrose Arch in August for 3 nights during a 15 day tour with Gate1. Some of us left our bags in hotel storage after the first night for 3 days while touring Zimbabwe and all our belongings were kept safe. Fairly nice hotel located in a very safe gated community-rather pricey area of town. There is a mall and many restaurants in the vicinity. Check in was easy and the usual complimentary glass of juice offered. My first priority is always internet access which was fairly good at this hotel and free. You only get a certain amount of access per day so use it well. The staff was very friendly and helpful throughout our stay; probably the best hotel staff during our whole trip in terms of friendliness and service. They have a nice restaurant/bar/lounge area (Do try the Amarula and that Elephant trunk milkshake is to die for) that is fairly lively but not too noisy at nights. Our room was on the 2nd floor, you might have already read about the quirky décor (I thought there were different stars in each room but turns out all the same-Marilyn, Audrey and Naomi) and odd room setup- the toilet is in a separate area with door-ok with that. The shower, wash basin is right in the room with a curtain you pull across for separation. This curtain was right beside the bed I slept on. Not much privacy. For example if I wanted to brush my teeth I had to wait until roommate finished showering, or if walking to the toilet shut my eye. That proved to be a challenge for some travel members, not sure what the heck the designers were thinking-romance perhaps-I wouldn’t have mind if with spouse. Other than that strange bit I liked the hotel. Beds were comfy, very nice pillows. Complimentary water, coffee, tea and cookies provided in room each day. I could get to Sandton Mandela Square by a 15 minute cab ride and about 30 minutes from the airport. Great hotel choice Gate1!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, October 24, 2012
Dear Kim24

What an awesome review! Thank you so much for taking the time to share the details of your trip with us after your recent visit at The Protea Hotel Fire & Ice! Melrose Arch.

Offering luggage storage is a service that we provide, given that we have availability, to ensure the wellbeing of our GUESTS and the safekeeping of their belongings. An efficient check in for such a large group is vital as we understand that one can be tired after travelling long distances and would like to freshen up.

We are proud to say that the hotel is situated in a secure environment and that the Melrose Arch Precinct is patrolled 24 hours by a trusted security TEAM who make all GUESTS feel safe and welcome. There are many good shops and restaurants to be explored!

The food & beverage facilities provide the perfect evening entertainment and our vibrant STAFF are here to anticipate the needs of our GUESTS making sure that they are well looked after. We do hope that you will come back to enjoy an evening in our beautiful furnished Lobby Lounge.

As for the trendy and urban room design, although the room was not necessarily ideal for sharing with a travel companion, we do maintain the rooms and provide the necessary amenities to ensure that our GUESTS enjoy a comfortable stay.

Our TEAM is here to facilitate all GUEST requests and ensuring that all expectations were met and exceeded.

It is always a pleasure hosting GATE1 and we look forward to welcoming back our special GUESTS back.

Warmest Regards,
The Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

939 reviews from our community

Traveler rating
    311
    415
    118
    52
    43
See reviews for
88
253
58
340
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Wau Wau, Bahr al Ghazal, South Sudan
Level 1 Contributor
4 reviews
Reviewed September 6, 2012

perfct sweet place up ur next flight from O R Tambo Inter'l Airport or just on the business trip in Joburg. With a nice reception, u get a value of ur time well spent near Africa's business hotspots and best shopping arcades.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, September 11, 2012
Dear Tony K

It pleases us to hear that you were well received and that you had enjoyed a perfect stay with us. Our GUESTS enjoyment receives top priority as we strive to achieve a balance in creating an environment which exudes comfort and efficiency for the discerning business GUEST.

We would like to use this opportunity to thank you for taking the time to post your awesome review on Trip Advisor. It was an absolute pleasure hosting you and we hope to have the privilege of accommodating you once again.

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2012

First impression was wonderful! Beautiful decor & layout! But the bar service was incredibly BAD! Took them 45minutes to make 1 cup of rooibos tea! It is a Sunday evening when we arrived at 9pm. Unable to get a seat anywhere but the bar we sat down to order only to be told that I am not allowed to have tea at the bar. there are no signs that say so whatsoever! Terrible service! If this is what it takes to make a cup of tea I have no idea how long a meal would take!? How HARD is it to make a cup of tea!!! (this is only a review for the bar, good luck if you are staying at the hotel- I do hope they have better service!)

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank misspon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, September 11, 2012
Dear misspon

Thank you for taking the time to post your feedback regarding your stay at Protea Hotel Fire & Ice! Melrose Arch.

We would like to take this opportunity to apologise for the disappointment you encountered due to the poor service experience at our bar area. We are most displeased that our TEAM did not deliver on your request. All of our GUESTS are very important to us and everything possible is done by our hotel TEAM to ensure that our GUESTS enjoy an amazing experience.

It certainly is concerning to receive such feedback as we are usually inundated with positive comments commending the TEAM for delivering such a great service. We can assure you that your experience in no way represents the standard we're constantly striving to achieve. You have provided us with an ‘inside look’ and have given us the opportunity to address such issues, therefore assisting us in continually improving our standards.

We hope to have the opportunity of welcoming you back and proving to you that we are proud of our product and the services that we provide.

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 2, 2012

The trendy Fire and Ice Protea hotel offers very stylish accommodation with a Hollywood theme. The staff is welcoming and friendly and gives service with a smile. The spotless rooms with complementary WIFI are spacious and comfortable and decorated with nice Hollywood accessories and photographs, but might not be to everyone's taste. The locaction at Melrose Arch is good and just around the corner you can find many good resturants and bars . The internal hotel bar and restaurant are good but service can be slow. Highly recommended for business and leisure.

Room Tip: The standard rooms are great
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frans V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, September 11, 2012
Dear Frans V

Thank you for taking the time to post your wonderful comments on TripAdvisor after your recent visit to Protea Hotel Fire & Ice! Melrose Arch.

We love the fact that you love our theme of “Old Hollywood Glamour” which is a unique concept and a sure conversation starter. Although it may not be to everyone’s taste, we believe that the people are the ones who make the GUEST experience memorable. We are delighted that you experienced some of the warmth, energy and friendliness that our TEAM exudes. The comfort and cleanliness of all our facilities and rooms always receive top priority. The complimentary Wi-Fi is just one of our many values that our GUESTS can enjoy on their stays with us (especially on the amazing new Apple Macs in our Lobby Lounge).

Feedback such as yours is very motivating and rewarding and will most definitely add to STAFF energy and efficiency. Your positive comments are a true reflection of a job well done!

It was an absolute pleasure hosting you and we look forward to welcoming you back for many future visits to come.

Warmest Regards,

Gabrielle Abrahams & the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2012

Stayed here for three nights last week. Overall the staff here are very good, the room was clean & comfortable and it is in a safe location in Joburg. However the decor is not to my taste - the whole place is dark (the lobby, the elevators, the hallways, the restaurant, the bars) and feels like a nightclub. In the restaurant there are orange down lights that wash all the colour out of the food, so my salad appeared to be grey and unappetizing. However the bar, which is the one place in a hotel I don't mind subdued lighting, was welcoming and the bar staff very helpful and attentive.

Stayed August 2012, traveled on business
Helpful?
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, September 3, 2012
Dear Sandy H

Thank you for taking the time to post your feedback on TripAdvisor after your recent visit at Protea Hotel Fire & Ice! Melrose Arch.

We are delighted to hear that the STAFF were so helpful and attentive. Your commendations are truly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

It is unfortunate that you do not share our thoughts regarding our Old Hollywood Glamour décor that defines our hotel. The décor is a unique concept and a definite talking point and although it is not to your liking, the comfort and cleanliness of our GUESTS always receive top priority.

You have certainly provided us with wonderful comments and the right thing to do is to share your experience with our TEAM.

Thank you once again for taking the time to comment on your stay and we hope to have the opportunity of welcoming you back!

Warmest Regards,
Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 19, 2012

The staff at Fire and Ice are a great strength. I was there for two short stays and they were consistently helpful, positive, polite and cheerful.
Beyond that, a lovely hotel: the decor is entertaining, the beds comfortable, the food consistently good and the location is safe.
What more can you ask?

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kvrutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, August 23, 2012
Dear kvrutt

Thank you for taking the time by posting your fantastic comments on TripAdvisor after your recent visit at Protea Hotel Fire & Ice! Melrose Arch.

We value your feedback and it is extremely rewarding to hear that we have exceeded your expectations. It’s not only our brand but a collective effort from our TEAM that has made your stays with us magical. Positive feedback and public acknowledgement such as this will initiate STAFF motivation, promote efficiency within the work environment and encourage the TEAM to continue delivering the best GUEST service.

It was an absolute pleasure accommodating you and we look forward to welcoming you back in the not too distant future.

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 4 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 12, 2012

First time in South Africa, really cool hotel, nice area but the staff could have been just a bit more helpful. I was trying to get information on how to get to around Joburg, the front desk lady gave info on the nearby mall, that'd be fine if I were interested in just designer prices...She looked dumbfounded when I asked her how to I get to museums and downtown Joburg...

Cool hotel though, sort of art deco, loved my room. Great breakfast. But for that type of hotel, I would expect free wifi...

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Castafiore002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review, August 23, 2012
Dear Castafiore002

Thank you for taking the time to post your valued feedback on Trip Advisor after your recent visit at Protea Hotel Fire & Ice! Melrose Arch. It was an absolute pleasure hosting you and you couldn’t have given us a greater compliment by providing us with your constructive comments.

Whether we receive a compliment or a complaint, we do not turn a blind eye as we recognise the importance of feedback as an extremely useful tool in our day-to-day operations.

Protea Hotel Fire & Ice! Melrose Arch offers GUESTS 150MB complimentary Wi-Fi per day; which we believe is in line with offerings from our competitors. Furthermore, our hotel is predominantly corporate; however we should have been equipped to provide you with the necessary information as requested. Clearly it is an area that requires attention and upon your next stay, we will be more prepared to facilitate your wishes by providing information such as historical museums like the ‘Hector Peterson Museum’ or the ‘Neighbour Goods Market’. It is vital that our TEAM members are equipped with this information in order for them to ‘sell our beautiful city’.

We look forward to welcoming you back for many future visits to come!

Warmest Regards,

Gabrielle Abrahams and the Fire & Ice! TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Johannesburg hotels
0.1 mi away
African Pride Melrose Arch Hotel
2.0 mi away
Crowne Plaza Johannesburg - The Rosebank
2.3 mi away
The Residence Boutique Hotel
The Residence Boutique Hotel
#1 of 68 in Johannesburg
725 reviews
Show Prices
Show Prices
Show Prices
3.5 mi away
Four Seasons Hotel The Westcliff Johannesburg
1.8 mi away
Monarch Hotel
Monarch Hotel
#2 of 68 in Johannesburg
398 reviews
2.3 mi away
Genesis All-Suite Hotel
Genesis All-Suite Hotel
#13 of 68 in Johannesburg
316 reviews
Show Prices
Show Prices
Show Prices

Been to Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Property: Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Marriott, Agoda, Booking.com, TripOnline SA, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing