I have been a regular visitor since November 2010 on business and I first went to the hotel just after it opened in August 2010. When I first there everything worked well and the staff were friendly - they were trying hard and succeeding (see my earlier review). Since then it has gone done hell progressively, it still looks stylish (even a little bling) but the core things are going wrong more often. Recent stays have included leaking water in the corridor outside the room, air conditioning failures at least twice and trainee staff left unsupervised to deal with guests at reception. Still find the staff very friendly and trying to help but feel the management team has lost its way on the basics.
Don't eat there either - evening food and room service is poor and there are plenty of choices nearby, Breakfast is OK but it's cheaper and with more choice in nearby cafes.
A final "watch-it" is their outdoor music nights - despite being largely a business hotel they do this on a Wednesday or Thursday - they are noisy and last to 11 - get a room overlooking the road. At the moment there is also building work at the back too there.
- Official Description (provided by the hotel):
- The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more less
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- Also Known As:
- Protea Hotel Fire And Ice! Melrose Arch