I cannot believe the lack of integrity and poor communication of this place. After confirming that they have a self catering apartment for me, and me saying I'd like to go ahead and confirm the booking, I get an email that they can no longer give me the apartment, but two rooms instead. I then request a description of the rooms facilities, get no resply and had to call after them to further confirm that I am not happy about this last minute change but will take the two rooms and ask for confirmation so that I can proceed with payment. I also explained that I have two overseas guest in my party and have to keep them in the loop as they are making the payment, which they said would be fine. Not even an hour or two later I then get a response via voicemail saying sorry the rooms have now been taken. I subsequently turned other bookings away to take this one and as a result now have no accommodation.
It seems with the world cup upon us, all they are after is the next buck for their beds and it seems they have forgetton about customer service/follow up etc. and a long term view on who will actually be filling their rooms once the tourists have left??
- Official Description (provided by the hotel):
- Located in Sandton, on the slopes of the Chartwell Hills, horse country, just North of Fourways, Amber Rose Country Estate, is ideal for a peaceful country getaway, for the discerning traveller or business man…. The garden, a place of refuge, invites you to explore its beauty. You may even hear the lions and hyenas from the nearby Lion Park while sipping a refreshing cocktail on the patio. Absorb the peace and tranquillity from one of the many shaded benches after a busy day. ... more less
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