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“Very dissapointing quality & service”

Mi Casa Su Casa on 9th
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Mi Casa Su Casa on 9th
Ranked #196 of 293 Johannesburg B&B and Inns
Cape Town
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very dissapointing quality & service”
Reviewed November 29, 2010

We booked for the other guesthouse Micasasucasa on 9th, 2 hours before arrival we were told that this guesthouse was not in the family anymore and that they booked us into one of their other guesthouses. Which we would love....It was terrible.
On arrival there was a lady who did not really know what was happening, just showed us the rooms and that was it.
The tabs were loose, you had to hold it with one hand and open with the other so it would not break off, the shower drainage did not work so had to shower in the other room, warm water was very unstable, hot and cold and hot again, etc.
The bath could not be closed properly so the water run away and this was the room with bath only, so also had to shower in another room.
Alarm wires hanging loose in the bathroom. Old towels, simple breakfast, no drinks available at all expect coffee and tea. Just what you wish for if you arrive at 8 h at Saturday night...
Had to phone 3 times and leave messages to get the transfer from the airport confirmed. On the way back the transfer was too late, had to call several times as well.
All together it wasn't nice at all. I really don't undertsnd how they can have 4 star rating.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CTNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
Cape Town, South Africa
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 27, 2009

I agree completely with the previous comment regarding the parking and had exactly the same experience with parking. The rooms were nice, but the owner/manager's people skills leave something to be desired. Breakfast was cereal with long-life milk, weak coffee and 2 eggs. I skipped breakfast after the first night and went down the road to a nice restaurant. There are better options.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zaheergb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 31, 2009

We stayed at the 5th avenue location and were initially very pleased with the guesthouse. The rooms are beautifully decorated and staff were friendly. However, within minutes we realized the hot water ran out before the bathtub could be filled (there was no shower), there was internet or cable TB, despite their heavy advertisement of these services, there was only a single set of keys available so we had to leave it with the staff every time we left the hotel (including the key to the safe!), and there was no access to the manager/owner if anything was amiss because outgoing calls required a special pin that was never shared with us! The car park situation was terribly mismanaged. We were promised a parking space but discovered at midnight, after returning from a lovely evening in Melville, that our spot was occupied by another tenant. As a result, we had to ship our entire room to the guesthouse's other location, at 1 a.m., five streets away! We agreed only because the owner promised to refund us our money for the night but its been 6 weeks and we're still waiting for that! There are a host of other guesthouses and B&B's in Melville. We would highly recommend any one of them over this one.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank outgrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mi Casa Su Casa on 9th

Property: Mi Casa Su Casa on 9th
Address: 21 9th Avenue, Johannesburg 2092, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Hotel Style:
Ranked #196 of 293 B&Bs / Inns in Johannesburg
Number of rooms: 4

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