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“Bad Customer Service for World Cup 2010”

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Brown Sugar Backpackers
Reviewed December 7, 2009

I made a booking at this hostel for the World Cup in 2010 five months ago in July. I was feeling very proud to have nailed down my reservations at a good price. Then, I received an email TODAY saying that rates had gone up and if I wanted to keep my reservation I had to respond immediately. The price had gone from $80 a night to over $200 a night!!! But it is now very late in the booking process at most other hostels so I have little choice but to pay more. If they had let me known months ago of their rates I would have gone elsewhere. The owner, Liezel Roux, needs to get her act together. Don't fall for this! Book elsewhere!!

  • Stayed: July 2009, traveled as a couple
    • Value
    • Service
Thank Taralina13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 - 109 of 138 reviews

Reviewed February 14, 2009

A spacious place with many rooms and a very nice staff. Very close to the airport and thus a great place to make a stopover in Jo’burg. Very inexpensive. I would recommend staying in one of the cabins out back. A wonderful view of the sunset can be had from the front patio. The only drawback is that every time I was there, the place was rather empty so there wasn’t much of a social scene in the bar area.

If you’re travelling with the Baz Bus, this is where the driver spends the night so you’ll be the first person on the bus in the morning!

  • Stayed: November 2008, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NYCween
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: June 2017, traveled solo
    • Location
    • Cleanliness
    • Service
Thank elendis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2017 via mobile
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Stayed: October 2017, traveled with friends
Thank Sabine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2017 via mobile
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Stayed: July 2017, traveled with friends
Thank jotvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2017
Google Translation

  • Stayed: June 2017, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Nathalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2016 via mobile
Google Translation

Stayed: October 2016, traveled with friends
Thank Rafael I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiezelRoux, Owner at Brown Sugar Backpackers, responded to this reviewResponded January 18, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brown Sugar Backpackers

Address: 75 Observatory Avenue | Observatory Extension, Johannesburg 2198, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 121 Specialty Lodging in Johannesburg
Price Range: $26 - $29 (Based on Average Rates for a Standard Room)
Number of rooms: 15
Official Description (provided by the hotel):
This 'Ex-Mafia Mansion' offers clean, spacious, comfy and secure accommodation from camping, dormitories, family rooms, doubles, twin, triples and singles with shared or privite bathrooms. We are the largest hostel in Johannesburg and offer the following freebies: A Scrumptious breakfast, Free pick up from OR Tambo Airport or Park Station, Wi-Fi and internet, safes in all private rooms and private lockers in dorms, day and long term storage, tea and coffee. Print, scan and postage facilities available. Self service coin operated laundry room and swimming pool with amazing views. We have credit card facilities and our own ATM on site. We have our own drivers and vehicles for cheap shuttles to the shops and other locations. Our in-house tour guide is available daily for the most popular local tours of Joburg. The staff can assist you with a Kruger Park Tour, Victoria Falls or Chobe National Park tours. We are a Baz Bus stop and just waiting to welcome you. ... more   less 

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