I would have given them 3 stars if it weren't for the staff. They had terrible customer service. In 6 weeks of South African travel, this was the most expensive double room (400 rand) and the smallest, and by far the worst customer service in the country. I did meet the owners for 5 minutes and they seemed to really care that you were having a good stay, but the rest of the time (4 days, 3 nights) the staff would never offer a smile, even though we were extremely polite and always said thank you whenever they did anything for us (like sold us Internet time, accepted our payment for another night, etc). They do have a good breakfast included on the price of the room, but you do pay for it with the high price. The showers lack hooks, so good luck with your clothes and towel not falling on the floor. The wifi did not work at all while we were there and the Internet went out as well. It costs 20 rand for an hour. They do not keep track of your Internet time, but are happy to tell you that you have been on for too long or tell you that you did not pay even though you have a receipt to prove you did. We were accused of using all of our time earlier in the day, even though we said "we will use our last 15 minutes later, okay?" and they agreed that it would be fine. Later, three of them argued with me over and over that we had used it all up, even though we kept track of it and even though I explained it calmly (and had bought 4 hours of time-it's not like we weren't willing to pay for internet!). It was very offensive how rude they were, especially because they were in the wrong. The power went out one night around 8 pm, and they did not offer a candle or torch nor apologize the next day. They also refused to put our luggage in the huge, locked, half-empty luggage storage area and just set it behind the desk instead, which is sometimes staffed with a person and often times is not. They did not empty the trash every day. There were rodents outside in the courtyard. Here is the worst part: there was a drunk fist fight between guests one night (one of the guys involved even had stolen small items from another guest in the dorm room and been caught when he was patted down by staff and not asked to leave at that point) and the police were not called and the guests were not asked to leave because the staff did not want the lodge to get a bad reputation. So, the rest of us just stayed in our rooms so as to not ET involved in the drunken mess, and had to avoid the drunk, fighting thief every time he walked by and started saying crazy stuff to us (which he did while wearing nothing but a loosely draped towel around his waist), even though we did not attempt to talk to him. Do not stay here. The staff needs to be replaced. There are way too many people who would be grateful for their job. Go to Diamond Digger's instead! (Where we moved to and were so grateful for).
- Official Description (provided by the hotel):
- This 'Ex-Mafia Mansion' offers clean, spacious, comfy and secure accommodation from camping, dormitories, family rooms, doubles, twin, triples and singles with shared or privite bathrooms. We are the largest hostel in Johannesburg and offer the following freebies: A Scrumptious breakfast, Free pick up from OR Tambo Airport or Park Station, Wi-Fi and internet, safes in all private rooms and private lockers in dorms, day and long term storage, tea and coffee. Print, scan and postage facilities available. Self service coin operated laundry room and swimming pool with amazing views. We have credit card facilities and our own ATM on site. We have our own drivers and vehicles for cheap shuttles to the shops and other locations. Our in-house tour guide is available daily for the most popular local tours of Joburg. The staff can assist you with a Kruger Park Tour, Victoria Falls or Chobe National Park tours. We are a Baz Bus stop and just waiting to welcome you. ... more less