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“Still a good place to stay” 4 of 5 bubbles
Review of Protea Hotel by Marriott Johannesburg Wanderers

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Protea Hotel by Marriott Johannesburg Wanderers
Ranked #1 of 1 Hotels in Illovo
Cape Town Central, South Africa
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Still a good place to stay”
4 of 5 bubbles Reviewed March 20, 2014

Having stayed here on over 50 occasions in past years, I returned after some 3 years recently when business circumstances allowed. And not much has changed. The front office team were welcoming, the restaurant staff friendly, and the room spotless. And the red apples are as crunchy as juicy as ever!! And it is close to Sandton, where the restaurant night life offers plenty of choice.

We ate dinner in the restaurant, which was somewhat disappointing as some choices were unavailable and we only discovered this after placing our orders. The breakfast though is the complete buffet. A bad sleeper, the bed was a pleasure (and one of the reasons I had stayed so often in the past). My only gripe is that internet access is frustratingly so - either on wifi or when using one's own device. Being on business this was a problem.

Room Tip: Ask for a room overlooking the Wanderers club - much quieter
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KevS7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, May 11, 2014
Dear KevS7,

Thank you for your review and for choosing to stay at the Protea Hotel Wanderers again.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong!
Please accept my apologies for your dinner experience and frustration with the Wi-Fi.

I am however pleased to hear that the services you remembered from previous stays, the welcoming front office TEAM, friendly restaurant STAFF and of course our crunchy juicy apples, all lived up to your expectations.

We thank you for your loyalty and hope to have the pleasure of welcoming you back soon.

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 11, 2014

Unfortunately stayed here whilst on Business in Joburg. The rooms are very plain, boring and moody. The food was OK.
When I arrived at the hotel, I mentioned that my business had a agreed corporate rate with the hotel. The manager confirmed this, however she mentioned that they needed an email clarification from my PA to confirm I worked for my company to receive the discount. My PA emailed the hotel manager on my 7th day at the hotel, which I thought would suffice. When checking out of the hotel on day 20. I checked the bill to find that the discount was added only after they received the email. Meaning they charge me full rates for 7 days. So, The hotel charged me full scale rates for the 1st 7 days, saying they could not grant the coporate rate on these days. Utterly ridiculous. I tried to reason with the manager on duty, but to no avail. They have lost a lot of business. My team are currently working on a large engagement for 5 months staying in another joburg hotel. Lastly, I booked the hotel limousine to bring me to tampo airport, booked it for 3pm. When I arrived on time at reception. I was told my car was given to another guest and car would be back in 25 mins....do the maths.

  • Stayed November 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank andrew p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 20, 2014
Dear andrew p,

Thank you for post on TripAdvisor regarding your stay with us. Sadly it seems that the TEAM and the outsourced transport company have not delivered the level of service that we are usually proud to offer to our GUESTS.
On behalf myself and my TEAM, please accept my sincere apologies for your service experience.
I would personally like to investigate your matter and have sent you a direct email. I hope you will afford me the opportunity to rectify any shortcomings.

Once again, please accept my sincerest apologies.

Kind regards

Carolyn Jones
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabale
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed March 5, 2014

Staying here for 6 nights on business and medical tourism! Very reasonably priced - in stark comparison to many of the properties around it. Food VERY good - well prepared, well presented and ludicrously cheap by European standards. Close to everywhere but pretty quiet. All staff good - some exceptional. I would definitely stay here again.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JBPKabale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, May 11, 2014
Dear JBPKabale,

Thank you for your terrific review of our hotel!

I can’t wait to share your comments with the rest of the APPLE TEAM.
Thank you for your kind words!

Looking forward to welcoming you back to the Protea Hotel Wanderers.

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
156 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed February 24, 2014

This hotel will remain my hotel of choice when on business in Johannesburg. The hotel is conveniently situated to great entertainment areas, good shopping and close to most attractions. The rooms are well appointed, good air-conditioning, and decent bathrooms. The restaurant serves great South African food at reasonable prices.

Room Tip: Request a room facing the Wanderers Club so as to enjoy the view.
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GusBehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 23, 2014
Dear GusBehn,

As a loyal GUEST of the Protea Hotel Wanderers, we are delighted to receive your review.

You are spot on when referring to the unique location of our hotel. We are only minutes away from the business hubs, Sandton, Rosebank and the Melrose Arch Precinct as well as the local attractions.

We are continuously striving for excellence and it is great that we achieved this on your visit.

We look forward to welcoming you back on your next visit to Johannesburg!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 23, 2014

Good value hotel, nice and clean.
Staff friendly and efficient, could teach the African pride melrose a thing or two.
Would definitely return.

Only gripe is it was cheaper for me to book through yeego(uk company) than online at protea site even with procard.

Not really reward local loyals are you protea?

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kinetic46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, May 11, 2014
Dear kinetic46,

Thank you for taking the time to post your review here on Trip Advisor.

I am delighted to hear that you found the TEAM friendly and efficient. And our services and offerings good value for money.

I would appreciate it if you could contact me directly at gm@phwanderers.co.za as I would like to look into the matter regarding the rate.

We hope to have the pleasure in hosting you again soon!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed February 14, 2014 via mobile

Just arrived back from a business trip of 4 days. We had arranged for an early check in but the room wasn't ready after the overnight flight. To be fair, this was sorted out quickly and without too much fuss. However it was frustrating after been travelling for 15 hours. My room on the 1st floor was tired but spotlessly clean so no real issues here. The front desk and all staff were helpful. However, get down early for breakfast as it can sometimes be a bit chaotic, with no plates, cutlery etc. The food was good although we did not have dinner in. Overall it was ok.

Stayed February 2014, traveled on business
Helpful?
Thank GrahamR55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, Western Cape, South Africa
Level Contributor
150 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed February 4, 2014

The Wanderers Hotel is situated next to the Wanderers club in Illovo Johannesburg. An older suburb of Jozi, but less pretentious than it's neighbours. The hotel is very centrally located and are walking distance from some stunning restaurants. The 24 hour hotdog stand is a must for the partygoer...we saw Bruce Springsteen and was ravenous when we returned to the hotel at 3am. The staff was friendly and the hotel beautifully decorated. The views from the pool deck is spectacular.

Room Tip: Choose a room facing the Wanderers club. Very quiet.
See more room tips
  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, May 11, 2014
Dear Sandra B,

Thank you for your lovely review of our hotel.

The hotel is located on the same beautiful grounds as the Wanderers Club. The location, while in a suburb is central and minutes away from most attractions.

Hope you enjoyed the concert!

Look forward to seeing you soon!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Johannesburg Wanderers

Property: Protea Hotel by Marriott Johannesburg Wanderers
Address: Cnr Corlett Drive & Rudd Road, Illovo 2196, South Africa (Formerly Protea Hotel Johannesburg Wanderers)
Phone Number:
Location: South Africa > Gauteng > Illovo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Illovo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Johannesburg Wanderers 4*
Number of rooms: 229
Official Description (provided by the hotel):
Situated in the prestigious suburb of Illovo, Sandton, the hotel is ideal for both the leisure and business traveller. A mere 4 minutes’ drive away, the M1 Freeway allows for easy access to all business centres, the OR Tambo International Airport and various other attractions the great city of Johannesburg has to offer. Venture into Sandton, Rosebank or the Melrose Arch precinct, which are minutes away and offer some of the finest shopping and dining experiences on the continent. Alternatively enjoy fine cuisine in our upmarket restaurant, relax on the hotel’s poolside sundeck, enjoy a cocktail in our 24 hour coffee bar and deli or make use of the in-house FIT gym. Accommodation consists of superbly appointed bedrooms, all equipped with separate bath and shower, an executive work desk & wireless internet access. Our distinguished conference facilities and executive boardrooms encourage performance and productivity. Careful attention to detail is a hallmark of this hotel, from the striking, elegant décor, immaculate service, supremely comfortable rooms, to the fresh red apple placed in our guest's room every day. ... more   less 
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Also Known As:
Protea Hotel Illovo
Protea Wanderers Hotel

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