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“Wonderful Establishment!”

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Protea Hotel by Marriott Johannesburg Wanderers
Ranked #1 of 1 Hotels in Illovo
East London
Level Contributor
158 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Wonderful Establishment!”
Reviewed January 16, 2013

The standard room in this hotel is really good quality, the small bar fridge is a nice addition. The breakfast is very good quality, I held a business meeting at the foyer and the attention from the staff was good, we had lunch in the restaurant and we very well looked after.

I think this is a new option for me when travelling to Jo'burg. The location is also wonderful if you want to be central without being in the hassle of Sandton, close to Melrose Arch, I liked this place a bit!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liyabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 4, 2013
Dear liyabee,

Thank you so much for your review. I can’t wait to share it with the TEAM!
I couldn’t agree with you more, the hotels location is ideal, allowing for easy access to all business centres and shopping centres.
We would be delighted if you would make the Protea Hotel Wanderers your home away from home!
We look forward to welcoming you back soon!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Cairo, Egypt
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 7, 2013

Stayed at this hotel in November 2012 for a few nights while on a business trip to Joburg. The hotel is clean and comfortable and is basically fit for purpose. Like many hotels in Joburg, you can't really walk outside the hotel, you need to commute with a Taxi. They're also not very flexible with their check-out times, had a very late flight on my departure date but was not given an extended check-out time. I usually get up to 3:00 PM without paying additional charges. Breakfast buffet is good. Room is a bit old fashioned in terms of style and furniture, but clean and comfortable.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rraheb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 4, 2013
Dear rraheb,
I am pleased to hear that you found our rooms clean and comfortable during your recent trip to South Africa. And that you enjoyed our daily breakfast buffet.
I am sorry to hear that we were not able to assist with your late check-out request on your day of departure. The TEAM endeavours to assist were we can.
Should you be travelling our way again, please do not hesitate to contact me directly at gm@phwanderers.co.za and I will see how best we can accommodate such requests.

Thank you for reviewing our hotel!

Kind regards
Carolyn and the Protea Hotel Wanderers TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, Gauteng, South Africa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2013

Over the december holidays the hotels in gauteng are quieter so we have received more attention than usual
The staff are friendly and polite
We enjoyed the pool a lot and the view is beautiful
We stayed in a very big room, so it was very comfortable
We had a good rest and we were treated like royalty

  • Stayed December 2012, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnathan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 4, 2013
Dear Johnathan N,

We are thrilled to receive your feedback regarding you stay with us!

We look forward to welcoming you back to the Protea Hotel Wanderers, for a little more of that royalty treatment!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 21, 2012

Lovely hotel with comfortable beds; be warned you will only be checked in after 14:00hrs so if your flight gets in earlier be prepared to sit and wait in the lobby until after 14:00hrs.

There was only one restaurant at the time and the menu is pretty basic and small, so after a few days you would have sampled almost every meal on the menu.

It is apparently LAW to leave a 10% tip for the staff after a meal which my colleague and I didn't know. So after dinner when we left some change (which obviously wasn't 10% of the meal we had) for the waitress, she yelled at the top of her voice 'is there something I have done to offend you? don't you know that you must leave a tip - it's law!!' When my colleague and I tried to explain that we weren't from South Africa she looked at us and said 'now you know' My colleague and I decided that since we were going to stay at the Hotel for a few days we might as well leave a tip just in case they spit in our food or send thugs to attack us.

Needless to say we left the 10% tip more out of fear of being victimised and not because of good customer service.

We did notice over the next few days that if a white guest was being served they were treated like royalty by the black staff, we were ignored and practically had to keep looking for a waiter to order more drinks.

I will NEVER stay there again

  • Stayed January 2012, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Cocoa_mocha2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, January 7, 2013
Dear Cocoa_mocha2012,

We are saddened to receive your feedback regarding your stay with us.

Please accept my sincere apologies for what turned out to be a most disappointing stay.

I would greatly appreciate it if you could contact me at gm@phwanderers.co.za so that I may discuss your service experience in detail.

Kind regards

Carolyn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EU
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 8, 2012

It is a fine hotel to stay for a few days. Some of the staff is very friendly and welcoming, others are more formal. The transfers/transport offered are almost 5 times the price of metered taxi's. It is quite a hassle to convince the staff to order a taxi rather than to order inhouse transport. There is a little convenience shop in the hotel and dining possibilities.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anmabech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 4, 2013
Dear Anmabech,

Feedback is imperative for us, as this is the only way we are able to continually measure our facilities and services. The points you have raised have been taken to heart and discussed with the TEAM.

Thank you for taking the time to review our hotel.

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 2, 2012

This hotel is amazing! The rooms are very neat and the friendliness of the staff is spectacular. The hotel is near a cricket stadium and is walking distance away from it, which is very convenient. There is a gym and a beautiful pool on the premises of the hotel. I recommend it to everyone. I really enjoyed it!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hanro567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, March 4, 2013
Dear Hanro567,

Thank you so much your words of appreciation regarding your stay at the Protea Hotel Wanderers. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.
Please feel free to contact us for any assistance you may require from our side in future. We look forward to welcoming you back to Protea Hotel Wanderers and to hearing from you again!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 23, 2012

Only stayed for one night whilst in Jhb on business.
Room was good - modern design, very comfortable. Had dinner from the room service menu - priced very reasonably, delivered quickly and I was happy with the food.
Breakfast buffet was good - no criticism.

I used the hotel pick up from the airport, which worked well as arrived around 7-30 in the evening and do not know the hotel area in Jhb.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn J, General Manager at Protea Hotel by Marriott Johannesburg Wanderers, responded to this review, November 30, 2012
Dear markCapeTown,

Thank you for your lovely feedback!

The TEAM and I are delighted to hear that you found your room comfortable and enjoyed our room service as well as our breakfast.
We look forward to welcoming you back for a slightly longer stay next time!

Kind regards

Carolyn and the Protea Hotel Wanderers TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Johannesburg Wanderers

Property: Protea Hotel by Marriott Johannesburg Wanderers
Address: Cnr Corlett Drive & Rudd Road, Illovo 2196, South Africa (Formerly Protea Hotel Johannesburg Wanderers)
Phone Number:
Location: South Africa > Gauteng > Illovo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Illovo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Johannesburg Wanderers 4*
Number of rooms: 229
Official Description (provided by the hotel):
Situated in the prestigious suburb of Illovo, Sandton, the hotel is ideal for both the leisure and business traveller. A mere 4 minutes’ drive away, the M1 Freeway allows for easy access to all business centres, the OR Tambo International Airport and various other attractions the great city of Johannesburg has to offer. Venture into Sandton, Rosebank or the Melrose Arch precinct, which are minutes away and offer some of the finest shopping and dining experiences on the continent. Alternatively enjoy fine cuisine in our upmarket restaurant, relax on the hotel’s poolside sundeck, enjoy a cocktail in our 24 hour coffee bar and deli or make use of the in-house FIT gym. Accommodation consists of superbly appointed bedrooms, all equipped with separate bath and shower, an executive work desk & wireless internet access. Our distinguished conference facilities and executive boardrooms encourage performance and productivity. Careful attention to detail is a hallmark of this hotel, from the striking, elegant décor, immaculate service, supremely comfortable rooms, to the fresh red apple placed in our guest's room every day. ... more   less 
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Also Known As:
Protea Hotel Illovo
Protea Wanderers Hotel

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