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“Not as advertised”

BM Gardens Apartment Hotel
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BM Gardens Apartment Hotel
Johannesburg, South Africa
1 review
“Not as advertised”
Reviewed October 6, 2013

The bed linen was not clean. Not enough towels. The guest party and make noise until what time of the early hours of the morning. The kitcken is not as fully equipped as advertised. Very limited dstv.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Clarence O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BM Gardens A, Guest Relations Manager at BM Gardens Apartment Hotel, responded to this review, November 23, 2013
Dear Clarence,

We apologize for only replying to this message now - we have only recently started using Trip Advisor and were unaware of your complaint.

Please accept our sincere apologies for your unpleasant stay at BM Gardens.

We have established that a temporary cleaner was on duty during your stay, resulting in the bedding not being replaced as it should. We accept that there is no excuse for unclean linen, but we wanted to inform you that the matter has been attended to.

To make up for this unpleasant experience, we would like to offer you a one night complimentary stay at BM Gardens.

We are continuously taking steps to reduce guest noise levels and your complaint is noted.

In order for us to improve our service, would you kindly specify in what way you found the kitchen equipment lacking? Also, in what way did the DSTV selection not live up to expectations?

Thank you.

Kind Regards,
Hendré Page
BM Gardens
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Additional Information about BM Gardens Apartment Hotel

Property: BM Gardens Apartment Hotel
Address: 35 Goodman Road, Edenvale 1609, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Edenvale
Hotel Style:
Ranked #2 of 9 Specialty Lodging in Edenvale
Price Range (Based on Average Rates): $
Hotel Class:3 star — BM Gardens Apartment Hotel 3*
Number of rooms: 15
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