This is by far one of the most dreadful places I have stayed on this planet and it is only right that people get the chance to learn more about this “Hotel” before they book it. The complex is not in a very good part of Joburg, that being said what you get for your money is poor. The rooms are run down and are in need of serious renovation. It is a very tired set up and can only be described as a one star establishment. My Locks on the windows and doors didn’t work, The Aircon system didn’t work properly, the bathroom was not very hygienic and the kitchen cupboard doors were just about hanging on. Planes fly right over the site 500M up and if you are looking to use your PC beware there is NO wireless in the rooms and the “Wired” solution sometimes works but often doesn’t. Calls to the front desk illicit promises but no action, and the service/support is pretty awful as well. I travel throughout Africa and I am used to this continent and it’s normal standards – This place falls way below normal. There is an exceptional restaurant called the Grill on site with amazing steak options but what it is doing here is a mystery. My experience is not unique as my other colleagues found the same problems in rooms 6xx and 7xx. I am sure the “Manager” will be writing a response to this review, what they should actually do is get out there into the complex and open their eyes and fix the problems. Proper action is what is needed but somehow I don’t think things are going to change much as the management don’t engage their guests in person.
- Official Description (provided by the hotel):
- The Birchwood Hotel and OR Tambo Conference Centre is South Africa's leading business-to-business conferencing facility, catering to hundreds of business travellers from all over the world each year. Over 17 years of experience in hospitality, and in understanding the needs of our guests, coupled with a location that is hard to beat, are the secrets to our success at the Birchwood Hotel. Added to our "success formula" is our staff who are highly trained and dedicated to exceeding the expectations of our guests. The Birchwood Hotel offers 665 accommodation rooms, 60 on-site venues, three restaurants, including a fine-dining steak-house, a café and wine bar for quick meals and drinks and our aviation bar, for relaxing after a hard day's business. Other facilities include the Mangwanani African Day Spa, a gym, pool and squash courts. We at the Birchwood Hotel pride ourselves on the exceptional service of our staff and their dedication to ensuring all our guests' needs and preferences are catered for. With our large range of venues and facilities which enables us to host any sized event, whether it be for two delegates or 3000 delegates, we guarantee the all-important personal touch, by ensuring flexibility and affordability for all event types and budgets. Let us at the Birchwood Hotel assist you with your next conference, banquet, product launch, exhibition, wedding or accommodation needs, because as Gauteng's premier hospitality hub we endeavour to make your occasion our occasion! ... more less
- Reservation Options:
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- Also Known As:
- Birchwood Hotel Boksburg