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“Beware - The Website looks good but the reality.........”
1 of 5 bubbles Review of Birchwood Hotel

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Birchwood Hotel
Ranked #3 of 6 Hotels in Boksburg
London, United Kingdom
Level Contributor
151 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Beware - The Website looks good but the reality.........”
Reviewed January 23, 2014

This is by far one of the most dreadful places I have stayed on this planet and it is only right that people get the chance to learn more about this “Hotel” before they book it. The complex is not in a very good part of Joburg, that being said what you get for your money is poor. The rooms are run down and are in need of serious renovation. It is a very tired set up and can only be described as a one star establishment. My Locks on the windows and doors didn’t work, The Aircon system didn’t work properly, the bathroom was not very hygienic and the kitchen cupboard doors were just about hanging on. Planes fly right over the site 500M up and if you are looking to use your PC beware there is NO wireless in the rooms and the “Wired” solution sometimes works but often doesn’t. Calls to the front desk illicit promises but no action, and the service/support is pretty awful as well. I travel throughout Africa and I am used to this continent and it’s normal standards – This place falls way below normal. There is an exceptional restaurant called the Grill on site with amazing steak options but what it is doing here is a mystery. My experience is not unique as my other colleagues found the same problems in rooms 6xx and 7xx. I am sure the “Manager” will be writing a response to this review, what they should actually do is get out there into the complex and open their eyes and fix the problems. Proper action is what is needed but somehow I don’t think things are going to change much as the management don’t engage their guests in person.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BR0wNTr0UT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, January 28, 2014
Dear BR0wNTr0UT,

Thank you for your review,

Your comments are of extreme concern to us. Your accommodation and dining with us was clearly below what we aim to maintain and more importantly, was deeply below your expectations.

Saying this, we would like to inform you that we are in the process of upgrading our room types as well as the facilities within them. Due to the size of our property and number of rooms available, unfortunately it would appear that the room given was a non-renovated one. Should you choose to utilise us for your next stay, we will do our utmost to ensure that an upgraded room is given to you in order that you experience our venue as you should. Regarding the internet, wireless internet is available on certain parts of the property. This perhaps, should have been better communicated. We are in the process of looking at ways to improve the footprint of the service however, this has not yet been confirmed. The wired connection being given for a non-compatible room, is simply unacceptable.

We are pleased that you enjoyed our Local Grill Restaurant.

We apologise for the hotel and it's facilities not meeting your expectations. We would like to invite you to send us your reservation number and details so that we can ensure a better room is allocated upon your next stay. Send your details to gregh@birchwoodhotel.co.za. We hope to hear from you soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 17, 2014 via mobile

The room was basic for that kind of hotel but clean and practical. The bathroom seemed like recently renovated and really nice. However as i was there in the heart of summer ( for SA) you can only sleep with aircon and that was so old and made a noise like a diesel truck! Unacceptable for 4 star hotel and conferance centre. The rooms need a touch that will create a better expirience.

Stayed January 2014, traveled on business
Helpful?
1 Thank Sophia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, January 20, 2014
Dear Sophia G

Thank you for your feedback,

We certainly apologise for the air conditioner in your room making noise and clearly needing maintenance. We would like to kindly request that you contact me directly via email with your reservation details in order that we can rectify the issue. Kindly email gregh@birchwoodhotel.co.za.

Thank you for bringing this to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
Reviewed January 8, 2014

We would like to take this opportunity to thank your staff (Natalia & Liesel) for the wonderful and professional service they provided us when we were preparing the wedding. Not to mention the wedding day itself, from the smallest details everything was perfect as we dreamed of. Food, décor, desserts, waitresses, cleanliness etc. everything was just perfect. Even the honeymoon room and breakfast, we felt very special and the staff really treated us well. Our friends and family cannot stop talking about how well organize our wedding was and we give the credit to you two for providing us with the best service ever.

They treated us professionally and we are very proud of the level of customer service that they provided, it was at a highest level

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, January 20, 2014
Dear Sharon N,

Thank you for your feedback,

We are very pleased that you enjoyed your wedding day at the Birchwood and wish you all the best for the future.


Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 30, 2013

spent there a few months, it's more of a parkade rather than a typical hotel.
Rooms 're wide and most of them equipped with a small kitchen, clean, and well kept, may be a bit cold in winter time but no major issue with it.
Safebox're available in every room but if you have anything really valuable leave it in the main safebox and ask receipt and shoot pics at it ... seen boxes removed from rooms.
Breakfast 's ok, there 's a littll gym and pool as well.
no major hassle with being close to airport ... there is a nice pub in the surroundings [hi flyerz]

would come back again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonardo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, January 20, 2014
Dear Leonardo R,

Thank you for your review,

We appreciate your feedback on your stay with us. We hope to see you on our property again soon as even though you have informed that the hotel was satisfactory, we certainly have noted that your stay was far from perfect and we would like to rectify this. Should there have been any particular aspect of it that did not meet your expectations that you would like us to be aware of, please do not hesitate to email me on gregh@birchwoodhotel.co.za.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 10, 2013 via mobile

Little sleep due to constant dripping of water on the ceiling right above my head. Judging from the bubbling of paint / wallpaper and cracks in walls, this is an old problem. Ln top of that, electricity supply to power points kept tripping, and I had to call reception for 20 minutes before they answered. Not the best experience at the price...

Stayed December 2013, traveled on business
Helpful?
2 Thank Shaun F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, December 10, 2013
Dear Shaun F,

Thank you for your review,

We would like to formally express of sincere apologies for the maintenance related issues experienced in your accommodation room. Our maintenance team will be alerted to the matter urgently. We completely agree that this is not acceptable for any price paid.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 4, 2013 via mobile

We booked for 5 nights. Check in was at two we Got here at four and we were told that the room was not ready. Then we finally got sent to the wrong room deliberately. They told us that they sent us to the wrong room because the room we booked was not ready as the people in the vip rooms always checked out late. What would have happened if we got here at two? Surely if they had of told the truth from the start we could of been sitting by the pool relaxing while we wait rather than Been sent on a wild goose chase and 2 hours after we arrived still sitting in reception!

Stayed December 2013, traveled with friends
Helpful?
Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, December 10, 2013
Dear Kenneth,

Thank you for your review,

On behalf of Birchwood Management, we are deeply concerned with the nature of your feedback. We will look in to this internally to determine why this sort of behaviour and conduct from our staff from permitted. Please accept our sincerest apologies.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 2, 2013

A typical hotel you should only book for a conference taking place there but not as a tourist: The huge hotel complex with large conference facilities is situated close to the airport, with rooms in two-story buildings and bungalow-type accommodation. The place is so vast that if desired a transport service to the rooms is offered.
My room was spacious and very comfortable with good, pleasant lighting, table for working, good bed, water heater and nice bathroom. Food is offered in various restaurants on the complex, the breakfast is rich as always in South Africa.
The services provided raise some concerns: The reception works very slowly and upon the arrival of a courtesy shuttle transport from the airport everything collapses, internet worked only sporadically, friendliness the staff is hardly included and logistics support in the conference facilities is mediocre. All in all, a decent place to stay if the place for a conference is already given, and no more.

Room Tip: The "Campus" is huge - find out where your conference will take place and request a nearby...
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trip_Input_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Manager at Birchwood Hotel, responded to this review, December 10, 2013
Dear Trip_Input_12,

Thank you for your review,

We certainly appreciate your comments regarding our rooms. Saying this however, we would like to express our apologies for the lack of speed and effectiveness at our reception area. The fact that you felt that it did not run efficiently is simply not excusable from our perspective and for this, we will be addressing it with the management personnel responsible. This too applies for the staff attitude and I.T related frustrations.

We hope that we can show you the correct and intended way or treating our guests as per our service standards should you choose to utilise us again which we sincerely hope that you do. \

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Birchwood Hotel

Property: Birchwood Hotel
Address: Viewpoint Street | Bartlett, Boksburg 1459, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Boksburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Boksburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Birchwood Hotel 3.5*
Number of rooms: 665
Official Description (provided by the hotel):
The Birchwood Hotel and OR Tambo Conference Centre is South Africa's leading business-to-business conferencing facility, catering to hundreds of business travellers from all over the world each year. Over 17 years of experience in hospitality, and in understanding the needs of our guests, coupled with a location that is hard to beat, are the secrets to our success at the Birchwood Hotel. Added to our "success formula" is our staff who are highly trained and dedicated to exceeding the expectations of our guests. The Birchwood Hotel offers 665 accommodation rooms, 60 on-site venues, three restaurants, including a fine-dining steak-house, a café and wine bar for quick meals and drinks and our aviation bar, for relaxing after a hard day's business. Other facilities include the Mangwanani African Day Spa, a gym, pool and squash courts. We at the Birchwood Hotel pride ourselves on the exceptional service of our staff and their dedication to ensuring all our guests' needs and preferences are catered for. With our large range of venues and facilities which enables us to host any sized event, whether it be for two delegates or 3000 delegates, we guarantee the all-important personal touch, by ensuring flexibility and affordability for all event types and budgets. Let us at the Birchwood Hotel assist you with your next conference, banquet, product launch, exhibition, wedding or accommodation needs, because as Gauteng's premier hospitality hub we endeavour to make your occasion our occasion! ... more   less 
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Also Known As:
Birchwood Hotel Boksburg

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