We stayed in Bloemfontein en route to the Garden Route. We picked the hotel based on it's location (the zoo) as we have two young kids (1 and 3). The staff were all really friendly and professional. There was a lovely outdoor pool area. I found the booking process a bit tedious compared to other hotels - there were a number of forms to complete and send back instead of the person taking my telephonic booking simply taking my credit card details. The room was quite small for a family - once the camping cot was in. And the toddler had to share our bed (which was big enough, to be fair). We weren't warned of the open shower concept - difficult with an inquisitive 1-year-old who kept wanting to grab the (loose) metal plate at the shower hole. We had a huge ant problem in the room - I had an open packet of sweets in one of my bags and there were hundreds of ants coming through the skirting (that we used mosquito spray to kill). We ordered room service for dinner that took over an hour to arrive (toasted sandwiches), and when it did arrive it wasn't great. The staff did apologise, and we did notify the hotel on departure.
- Official Description (provided by the hotel):
- Protea Hotel Willow Lake provides a serene environment that blends in with nature and the surrounds. The hotel comprises of modern and luxurious rooms, including 2 paraplegic bedrooms; all of which are equipped with air conditioners, selective satellite television channels, tea & coffee making facilities, executive desk with multi adapter plug points, electronic safes and touch dial telephones. Each room has an open plan shower (no baths), with privacy curtains in all twin rooms. Guests are spoilt for choice when it comes to winding down. Choose to relax by the pool or sip on cocktails in the bar and lounge area. Why not visit the exclusive patio, have a bite to eat and experience a breathtaking view of the Bloemfontein Zoo elephant. ... more less
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