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“The perfect stay”

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Sandals Guest House
Certificate of Excellence
Northop, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The perfect stay”
Reviewed April 24, 2013

Despite our rather late arrival we were greeted with a warm welcome and helped to our wonderful family room. The accomodation was first class and perfect for the four of us. The children were delighted with their upstairs sleeping area. St Francis Bay has a choice of excellent restaurants and a table had been reserved for us by Tess at a local Italian Trattoria.
Breakfast the next morning was delicious, with everyones tastes catered for - a lovely leisurely start to the day and the chance to chat to our wonderful hosts, Tess and Ryszard, about all the sights to see in the local area.
St Francis Bay has a wealth of attractions in the area and we all wished we had more time to enjoy it all. We will definitely be back soon!

  • Stayed April 2013, traveled with family
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Helpful?
4 Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandadmin, Owner at Sandals Guest House, responded to this review, April 30, 2013
We are delighted that the family enjoyed their room and stay in St Francis Bay. We are blessed to live and work in such a lovely part of Southern Africa. Thank you again for your time to review us so positively.
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284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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St Neots
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 21, 2013

We arrived from Plettenberg Bay to this little haven in St Francis Bay, we had a suite in a seperate building in the garden which has recently been renovated and is absolutely beautiful. The pool, communal areas and 'honesty bar' are also very relaxed and nicely done.

Tess and Heather could not have been more helpful, both with recommendations for food and advice on the local area and excellent at settling us into our room nice and quickly. Heather even spotted my sinus' were causing me trouble and sorted me out with some decongestant.

Excellent hospitality and the breakfast was yummy!

We just with we had more time to stay and explore some more in St Francis and could not think of a better base from which to do this.

  • Stayed April 2013, traveled as a couple
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Helpful?
4 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandadmin, Owner at Sandals Guest House, responded to this review, May 1, 2013
So happy to hear my staff are attentive and thoughtful enough to spot when our guests are suffering and help accordingly.
Thanks for your lovely praise of our establishment and service. St Francis Bay is an ideal base to be able to explore further afield...and then return to a haven where you can still relax in natural, peaceful, safe and stunning surroundings where traffic lights, sirens, traffic noise and general city life irritants are non existent.
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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 19, 2013

A beautiful setting right near the beach and with Tess and her team ensuring everything goes like clockwork, Sandals exudes that feeling of homeliness and serenity at the same time as delivering on exceptional service and food. We will be back!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CocacolaPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandadmin, Owner at Sandals Guest House, responded to this review, April 30, 2013
We are most appreciative of the fantastic review. Yes we always strive to deliver "on exceptional service and food." as you have mentioned. We HOPE you will be back soon! We will "deliver" again and again!
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London
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 18, 2013

Arrived in sleepy St Francis Bay towards the end of the day. We found Sandals and checked in. We were told that after 7pm there would be no one on reception and to let ourselves come and go as necessary. I'm not sure what would have happened if we had arrived after 7pm!! It was a Sunday evening and only one restaurant was open in St Francis bay which took us nearly three quarters of an hour to find!! Our host had given us a map but at night it was very difficult to navigate with just a C3 grid location, not even the name of the restaurant!! Very little interest was shown to us throughout our two night stay. It was clean and functional but if you are looking for an interested host/ess this is not the place for you. We found it very impersonal and cold. When you are in the are Cape St Francis is worth a visit, very pretty area.

  • Stayed April 2013, traveled with family
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Helpful?
1 Thank Lydia0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandadmin, Owner at Sandals Guest House, responded to this review, May 1, 2013
It is a pity that you felt there was NO attention given to you at Sandals GH. Maybe you both just exuded an air of disinterest on your arrival, with your surroundings, with me (yes I was there and could not understand how you found only 1 restaurant open) and with my staff all the time...I am not sure? But it could explain why you seemed to get lost, could not even find 1 out of 5 or 6 restaurants.I can assure you that around your time of stay we have had the most fantastic comments from other guests in our guest book, all complimenting the management and staff on their personal attention & service. Great reviews have also been posted on this site too.

Sunday evening there are many restaurants open, not 1 as you have incorrectly stated...2 in the village (4 blocks away), 1 on St Francis Field, 2 at Port St Francis and one on the canals..It is also impossible to take 3 quarters of an hour to drive anywhere in St Francis...as it is just not that big. Sorry that you could not follow our clear & informative tourism map...have never in 10 years had any other guests tell me that could not locate at least 1 of 5 restaurants off our 1 and only main road in St Francis Bay (with or without a map). One can only turn left or right off this main road to get to the Port, the village and the small business centre...where all the restaurants are located. Most odd indeed!

I can also assure you that we do not close or lock up or even finish our work for the day if any guest has not arrived. Many times we have waited until late into the evening or the early hours for a guest, whether it be delayed flights, a long drive, or just simply a late arrival and many times a NON-ARRIVAL too. It is simply what we do in this industry. Why make an unfair comment on something that did not even "happen to you"?

On a more positive note, Cape St Francis is very pretty and I am glad you enjoyed the area.
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London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 4, 2013

Although hard to find in St Francis Sandals was a treat. The room was comfortable with an outside balcony. Staff friendly and helpful. Breakfast was delicious and gluten free bread was provided. The town was quiet and peaceful. The only drawback was the staff were not on site overnight.

  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank Catherine927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 18, 2013

A small, very friendly place with nice rooms, gardens and eating areas. Breakfast was included (and was great), but you had to go out for dinner. This wasn't a problem as lots of places were recommended and several were in easy and safe walking distance. There was an honesty bar (which we didn't use). We didn't get to see my of St Francis Bay and wouls have stayed longer if we could.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank Sweetbriar12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoddesdon, United Kingdom
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 10, 2013

The pretty but very quiet town of St Frances Bay was a bit of a disappointment as we arrived early afternoon on a Saturday just as everything seemed to be closing down! Sandals' staff were very nice and very helpful however and we enjoyed our stay. The oustide shower came as a surprise!!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 497Bruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandadmin, Front Office Manager at Sandals Guest House, responded to this review, May 1, 2013
Thank you for your review. Sorry that you found St Francis Bay to be a bit disappointing. Can assure you that everything is not "closing down" at all...but with gorgeous weather in March, maybe the village seemed quiet as everyone was out on beaches or preparing to watch rugby...SA family's greatest Saturday afternoon braai time favourite activity! St Francis is generally not a "hub bub" of activity but a small town with huge emphasis on the nature, peace, tranquility, beaches & outside natural playgrounds to indulge in.
Very happy to hear that you enjoyed your stay at Sandals GH. All our downstairs rooms have outside deck showers off the private patio decks...a unique and refreshing facillity to enjoy.
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Additional Information about Sandals Guest House

Property: Sandals Guest House
Address: 4 Napier Road | St Francis Bay, Saint Francis Bay 6312, South Africa
Location: South Africa > Eastern Cape > Saint Francis Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 17 B&Bs / Inns in Saint Francis Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandals Guest House 4*
Number of rooms: 10
Official Description (provided by the hotel):
Perfectly positioned 150 metres from main beach, Sandals Boutique Guesthouse offers its guests a unique and international blend of superb hospitality, cuisine and service. The beauty, tranquillity and friendly hospitality of Sandals will ensure you have a chance to relax and enjoy the "laid-back" luxury which Sandals Guest House provides. Sensational surf, pristine beaches, rugged coastline & indigenous fynbos create a perfect setting for relaxation & play in St Francis Bay! Within walking distance or a few minute’s drive away are fabulous restaurants, quaint village shops, Port St Francis, nature walks, Jack Nicklaus award-winning St Francis Links & our local St Francis Bay Golf Club! No holiday in South Africa is complete without experiencing our warmth, friendliness and personal service at Sandals, St Francis Bay.We will ensure you leave relaxed, rejuvenated and determined to return again soon! ... more   less 
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