The hotel is a beautiful and well maintained property. The pool is great! The staff were helpful. The one area in which we were not satisfied was with the restaurant. We arrived at the hotel at about 9:30 p.m. after a long day. I immediately went to the restaurant to ask for a table for our party of eight people including children (one as young as 5 years old). We were told that there would be about a 1/2 hour wait so we put our name down and continued to check in and go to our rooms. We returned at around 9:45 p.m. I asked one of the servers whether it would be easier to split our group into 2 groups of 4. She said that would make no difference. Later it became apparent that smaller groups that checked in after us were being seated. I then spoke to the man who appeared to be the Maître De who did indeed split us into 2 groups. He seated us and then shortly thereafter the other 4 were seated in an adjacent room that had remained vacant until about 10:45 p.m. The staff mentioned that this happened every night and they did not seem particularly concerned. If this happened in a city one could easily make other arrangements. However, in a small town one is limited to relying upon the hotel to provide such service. To be fair, the food arrived quickly and the table service was good. However, the inordinate time required to get a table and the blasé approach of the restaurant staff to those who were waiting did not give us a very good initial impression of being regarded as valued customers.
- Official Description (provided by the hotel):
- Stay connected with free high-speed internet access and make use of the well-equipped business center. Host a meeting or event for up to 45 guests in the versatile function room. Wake up to Hampton's free hot breakfast® or grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Indulge with delicious western-style dishes at Reuben Heflin Restaurant or sip tea or coffee at any time of the day in the cozy hotel lobby, featuring a warm, inviting fireplace. ... more less
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- Also Known As:
- Hampton Inn Kayenta Hotel Kayenta
- Kayenta Hampton Inn