We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Badly run circus ”
Review of Reuben Heflin

Reuben Heflin
Ranked #2 of 15 Restaurants in Kayenta
Certificate of Excellence
Cuisines: American
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed April 23, 2014 via mobile

This was possibly the worst experience we've had on our trip.We arrived at 8.20,made a reservation for 8.30,came back at 8.30 & asked was our table ready.The waitress seemed surprised to see us & couldn't find the piece of paper our reservation was written on.At this point there were 3 empty tables,& she asked us to wait a few minutes until one was cleaned.After I made another trip to ask was our table ready I was met by another bemused server who sat us at a dirty table.

I ordered the nachos,which were delightfully cold & tasteless,when I asked for Tabasco it took 10mins & two servers to bring it.My husbands steak was undercooked & equally cold & tasteless!

We noticed some of the other customers were being given incorrect food around us also.

Our check was incorrect,being charged for side orders which were included with the entree!This was then "corrected" to include a salad which we were told included taxes,which was also incorrect.
Even when we went to get our change all the staff & the supervisor who were going off their shift were chatting & ignoring us.

A nightmare of a "restaurant" with zero customer service,bad manners & bad food!!!

Hilton should make some changes
Go to mcdonalds!

1  Thank Ailybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (176)
Traveler rating
Traveler type
Time of year
Language

95 - 99 of 176 reviews

Reviewed April 15, 2014

The food is pretty good but it is on the pricey side though. I would say this is a place you'd want to go if you want to eat and feel pretty special, like a date.

    • Value
    • Atmosphere
    • Service
    • Food
Thank delbahe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014 via mobile

Very nice to have this inside the hampton. 3 out of 4 dishes we were happy with. Service was fine. Kids meals were good. The Navajo bread was a nice surprise.

Thank craig t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2014

Great to have a full service restaurant with a motel. excellent food and service. Good quality of food.

Thank KAREN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

We had dinner here at the restaurant in the Hampton Inn even though we were not staying there. The staff was friendly and welcoming. They sat us by the fireplace which was so cozy. Our dinner was very good and I would not hesitate to recommend the Reuben Heflin to visitors in Kayenta.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank lou_louRome_Ga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Reuben Heflin also viewed

 

Been to Reuben Heflin? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing