We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very bad experience”

The Chapman Manor House
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Port Elizabeth
Check In mm/dd/yyyy Check Out mm/dd/yyyy
The Chapman Manor House
Ranked #33 of 33 Hotels in Port Elizabeth
Dublin, Ireland
2 reviews
“Very bad experience”
Reviewed April 23, 2008

We had a very bad experience in this place so much that we didn't even end up staying one night!

We arrived in Port Elizabeth from Plettenberg bay for one night before going on to a game reserve. As it happened one of us was suffering from bad food poisoning and needed to spend the day in bed with maybe some room service.

The experience was bad from the minute we arrived especially since accommodation in South Africa to this stage had been extremely good. The entrance to the hotel is at the back and very awkward with steep steps down to it. We were greeted by our name which was worrying as it meant they were not expecting any other guests that day! The gentleman at reception could only have been described as 'odd' and he didn't speak one word to us apart from asking us to pay upfront even though we hadn't even seen the room. He never mentioned where any of the facilities were, check out time etc. or volunteered advice on the area.

Very obviously a family run hotel (with the strange uncle as the receptionist!!) the owner then gave us some flimsy vouchers for the restaurant (c.€2) looking for appreciation for what was obviously a cheap marketing ploy to make us eat in the restaurant!! The room was along a balcony outside and didn't seem very secure. Although it seemed relatively clean it was very old and musty with an out of date air conditioning system that smelt.

Once we found out there was no room service or safe in the room we decided to leave as it definitely wasn’t a room you could spend the day in. It was at this stage that the owner came out to our car to enquire what we were doing. We advised we were leaving as the room was not what we expected. He sneered and said that we wouldn't be getting our money back. Although we hadn't requested this, a partial refund given we had only stayed 15 minutes would have been a polite gesture.
When we advised why we weren't staying (bad air con, musty room, no safe in the room, no information from the receptionist) he proceeded to insult and verbally abuse us pointing and threatening. Very strange and to be honest scary behaviour. A bad South African version of Fawlty towers!! To be avoided.

  • Liked — Leaving
  • Disliked — The crazy owner
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dublin75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

16 reviews from our community

Traveler rating
    2
    2
    5
    4
    3
See reviews for
4
8
Solo
0
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 9, 2008

This is a nice little hotel where all the rooms overlook the ocean. It’s across the street from the Aquarium. You can walk to the beach as well as many restaurant and night spots although it can be a bit noisy when you are trying to sleep and others are partying at the nearby pubs. The pool is placed awkwardly right outside the restaurant. If you choose to dine outside it’s very likely you will get splashed from people in the pool, or will have to witness people sunbathing. I think it was a water feature turned pool! I didn’t care much for the bedding, pretty cheap and thin but otherwise the room was spacious and clean, the shower was hot, the TV worked and we had a balcony to sit and watch the ocean. Breakfast was so so, nothing special. Would I stay here again, probably not, I would look for something a little bit better but its fine if you are trying to keep within a budget.

  • Liked — The size of the rooms and that they are all seaviews!
  • Disliked — Breakfast, noise at night
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tags94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Port Elizabeth hotels
0.1 mi away
Bishops Inn
Bishops Inn
#25 of 33 in Port Elizabeth
3.0 of 5 bubbles 18 reviews
0.4 mi away
Chapman Hotel
Chapman Hotel
#27 of 33 in Port Elizabeth
3.0 of 5 bubbles 44 reviews
0.1 mi away
The Windermere by Mantis
The Windermere by Mantis
#13 of 33 in Port Elizabeth
4.5 of 5 bubbles 120 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Kelway Hotel
Kelway Hotel
#17 of 33 in Port Elizabeth
3.5 of 5 bubbles 224 reviews
0.5 mi away
Brookes Hill Suites
Brookes Hill Suites
#28 of 33 in Port Elizabeth
3.0 of 5 bubbles 89 reviews
1.8 mi away
Radisson Blu Hotel, Port Elizabeth
Show Prices
Show Prices
Show Prices

Been to The Chapman Manor House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Chapman Manor House

Property: The Chapman Manor House
Address: 11 Vesperdene Road | Humewood Beach, Port Elizabeth, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth
Amenities:
Hotel Style:
Ranked #33 of 33 Hotels in Port Elizabeth
Number of rooms: 22

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing