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“Just OK”
Review of Kelway Hotel

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Kelway Hotel
Ranked #12 of 33 Hotels in Port Elizabeth
Reviewed November 1, 2011

Stayed at the Kelway for one night while on the way to Knysna. The hotel does face the ocean. The rooms are just ok, nothing special. There is no lift to the 2nd floor rooms, so it is a stair climb. The restaurant overlooks the bay and is very nice. But it gets very breezy at times. The hotel is within walking distance of the casino and shopping complex. I would not utilize the hotel again.

  • Stayed: October 2011, traveled with friends
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1  Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 - 148 of 244 reviews

Reviewed October 10, 2011

The Kelway offers superb accommodation - try getting the honeymoon room....you won't believe it !!
All rooms spotlessly clean, and well fitted out ...TV even worked here !!
The food for dinner and breakfast was very good and even the wine wasn't too expensive. All the staff were very helpful...and thankfully they helped with luggage up to 2nd floor as no lift !!
Extensive refurbishment being carried out to deck area - which when finished will be fabulous -
As we were advised not to go out alone in evening in Port Elizabeth, it was nice to find that hotel was comfortable enough to settle down for the evening, so that we did not feel we had missed anything by staying in. Especially when we had such a super view of seashore around harbour -

  • Stayed: November 2010, traveled solo
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1  Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2011

For the cost per night (approx 600 rand) the room was excellent value for PE - modern, albeit rather small, and with free Wifi. Although we arrived at breakfast towards the end of service we were not late, but the buffet was decimated, and no effort was made to provide us with items that were empty. Rather than prepare omelettes with the requested ingredient (stated as available), they were substitued with leftovers from the buffet. Whilst we were told of this, it suggested a lack of service towards customers if it inconvenienced staff.

  • Stayed: September 2011, traveled with friends
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1  Thank Iain F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2011

Echoing most of the other comments this hotel is a bit shabby. The tiles in our bathroom were cracked and the bottom of the bath moved! Best part was the restaurant in the hotel, food was excellent and the staff very friendly. Downside apart from the shabbyiness was that it's way out of town (so it's just as well the food in the hotel is good), there are planes going overhead, noisy traffic struggling up the hill outside the hotel and there appeared to be a foghorn going off all night! Having said that PE is a big city so you would expect a fair bit of noise.

  • Stayed: March 2011, traveled as a couple
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Thank annelizabethSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2011

We stayed here for 2 nights in Jan 2011 en route to safari in Eastern Cape. The hotel is ideally located near the beach and very close to the airport. Reception staff very friendly as were the staff in the restaurant and bar. We ate in the restaurant on the 1st night and the dinner and service was excellent. However, as we were the only diners it was a sombre experience - ditto a drink in the bar. We had adjoining rooms. They were small and the bathrooms have definitely seen better days. We also had a weird experience with a man and woman claiming to be lost and ringing phones in each room and knocking at each door. I suspect they may have been thieves checking occupancy of room even though the night receptionist didn't seem to perturbed when we reported it. Breakfast was very very good and very plentiful. The strawberry pancakes were a huge hit. There isn't much to do in the area at night. We went to the Boardwalk centre which is close by hoping for a good shopping experience. What a let down. Very few shops, very few places to eat and a very intimidatory feel to the place - complete with security guards armed with machine guns. Definitely don't recommend a trip there. The Kelway is ok for a night or two en route somewhere else. Not our best SA experience.

  • Stayed: January 2011, traveled with family
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2  Thank Pinkdogreading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2011

We'd booked to stay New Year's Eve and New Year's Day in two of their connecting 4* rooms and were really looking forward to it. We were extremely disappointed. It was not what we'd call 4* standard! The hotel is dated, the whole place could do with redecoration, the carpets were worn and looked as if they could do with being replaced or cleaned. Our rooms were not sea-facing as advertised in their website. The manager on duty was very helpful - it's not his fault the info on the website misrepresent the place. We decided not to stay and got some of our money back after a while.

We went to the Radisson Blu down the road instead. Suggest you do the same.

  • Stayed: December 2010, traveled with family
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Thank jysh55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2011

The low point of our 2-week stay in Western and Eastern Cape. Wasn't expecting too much but this hotel is classed locally as 4-star and hopes to gain 5-star rating! This is a joke! Met with the duty manager before we left and she was grateful for my comments.
We picked the Kelway as a convenient and adequate stopover between the Garden Route and our safari lodge. It's in a nice situation, near a Blue Flag beach (I believe) and the Boardwalk shopping and dining complex. And there are views over Port Elizabeth city and bay.
The balcony of our allocated room had been occupied for some time by pigeons or similar birds and they'd left evidence on the railings and on one of the plastic patio chairs. The droppings looked as if they'd been there for weeks!
Got moved to the next door room which seemed somewhat cleaner inside but again the balcony railings were soiled. The bathroom needed attention too - plugholes and grouting were dirty and tiles cracked.
The restaurant in the hotel was almost empty and the food and service were very poor. Several members of staff stood near the till chatting for most of the time we were there and at breakfast crumbs under the table bsie us remained unswept although the staff weren't busy. We had to ask for service and overall the dining experience was one we'd rather forget.
If in Port Elizabeth again we'll be trying one of the other hotels nearby.
What could be a plus is the small pool with decking and views to the sea.

  • Stayed: January 2011, traveled as a couple
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Thank famwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kelway Hotel

Address: Brookes Hill Drive | Humewood, Port Elizabeth 6013, South Africa
Phone Number:
Location: South Africa > Eastern Cape > Port Elizabeth
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #12 of 33 Hotels in Port Elizabeth
Price Range: $51 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kelway Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Perfectly positioned in Port Elizabeth, South Africa for business & leisure travelers. Situated just a few minutes from the airport, and within walking distance to popular tourist attractions and swimming beaches. This multi graded 3 & 4 star timber structured hotel was built in 2004 & offers 61 ensuite rooms, conference facilities, secure parking & restaurant where breakfast, lunch or dinner can be enjoyed. ... more   less 
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Also Known As:
Kelway Hotel Port Elizabeth

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