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Reviewed January 18, 2019 via mobile

Firstly, the welcoming at reception was a bit too casual and not really professional to meet the standard of a hotel. Secondly, the beauty of a place is in the detail and this place does not take care of the detail. This creates a low quality and cheap feel to the entire place. The room we stayed in did not have basic accessories (no telephone, no iron, no tv remote, and no bar fridge). The quality of the bed (which is two 3/4 beds joined) requires attention.

The location of the place is perfect, and it has a great view. But thats about it. I only stayed one night, and thats all i could manage. It could be such a great place if they focused on the finer detail issues. For this reason i gave it a poor rating and would not recommend it to anyone.

Date of stay: January 2019
Thank DuaneB327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2019

We wanted to book accommodation in a prime beach aria in Port Elizabeth on a budget. So, because of the rate (with breakfast included) we arrived with an open mind. What a surprise. We received a very friendly reception and a huge room with fantastic sea view. Dinner in the restaurant was great too. Still cannot believe what we got for the price.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tipster1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2018

I was looking for a chain hotel, but the conference web page suggested the excellent price, and when I read that all rooms have sea views, I decided to book at the Chapman hotel. After booking, I had to change the dates and was pleasantly surprised with the prompt responses from the hotel. On arrival, we were welcomed by friendly staff and showed a nice crisp white and blue queen room. The only thing missing from the room as the hair dryer, but this was supplied and we had a lovely stay. All the staff are friendly and helpful and we were very impressed with the service (from the cleaning of the room to the food served). Talking about food - breakfast and lunch is a must here. Excellently prepared and not expensive at all. We did look at the dinner menu, but did not get a chance to test. I need to say again, both the owners and the staff are the best and we had a lovely time. The hotel address does not show up easily on the GPS, though. O and when we arrived, there were no hand towels, but this was also corrected. Really a good stay and excellent food at a very good price. Recommended.

Date of stay: November 2018
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank erna o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2018 via mobile

The service is great, the price affordable. We are really humbled by kindness and love we receive from the whole team from cleaners,reception and waiters.you made our stay a lovely one. You guys rock. Keep up

Date of stay: October 2018
Trip type: Traveled with friends
Thank Adventurer821270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2018 via mobile

Room never had a kettle and it took 3 before they found us one that worked. Remote for tv never worked. There was mould on the walls in the bathroom, the shower head was broken and no bath mat on the floor. The towels were way too small and very thin. The curtains needed to have a block out fabric behind them. There was a big spotlight outside our room and therefore we tried to sleep in daylight. The pillows were as hard as nails and the breakfast poor. I definitely won’t go back and would not recommend it to anyone.

Date of stay: October 2018
Trip type: Traveled on business
Thank beverleylorraineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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