The name does not really live up to the expectation. On arrival our luggage was collected from the car and taken to our room. Reception staff were polite. Our room was a disappointment. However there was a view of the ocean in the distance from the balcony. Although there was a kettle in the room I could not find anyway to plug it in. We were there in September 2012 and the room felt cold, although the heater was on. If we had been booked for more than one night, I don't think we would have returned. On leaving the hotel in the evening before going out for dinner, I asked for an extra heater. They said they did not have one but would I like the electric blanket put on. I said they did not need to bother. When we returned later, they had been in the room and put on electric blankets and the bed did feel lovely and warm. This was appreciated. Breakfast was acceptable.
Overall the hotel needs some TLC.
- Official Description (provided by the hotel):
- Whalesong Hotel & Hydro is situated in a lush, landscaped garden in Plettenberg Bay, the jewel of South Africa's Garden Route, renowned for its unique scenery and moderate climate. ... more less
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- Also Known As:
- Whalesong Hotel And Hydro