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“Perfect rooms, perfect place”

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Plettenberg Park Hotel & Spa
Ranked #8 of 13 Hotels in Plettenberg Bay
Certificate of Excellence
Limassol, Cyprus
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Perfect rooms, perfect place”
Reviewed January 14, 2011

On our trip along the Garden Route we also were in the Plettenburg Park Hotel. The location is very dramatic on top of a cliff above the sea. Access is a bit difficult, you actually have to leave Plettenburg and drive a dirt way through a fenced natural park to arrive at the hotel.

The rooms are ample and comfortably fitted. In fact this is the first hotel were I was content to stay in my room for most of the day. There is everything you need in place, just sit on the balcony and observe the waves crashing intonthe coast. Especially impressing was the shower (in room 209). It is very spacious and two of the walls are transparent, allowing an unhindered view over the cliff and the sea. However, there is no chance anybody can see you.

Food was good, prices reasonable. The motivation of the staff was sometimes less than optimal, but still in an acceptable range.

The hotel claimed to offer internet access throughout, however, I was not able to find a wireless LAN in the room or in the lobby. Since it was Christmas time, I did not care much.

This is a very quite hotel with only 10 rooms. You will rarely hear anything from other guests, there is no bar or meeting place. Mosts guests we saw were in their thirties.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank raffzahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2010

We were looking forward to a relaxing 4 days at Plettenberg Park at the end of our holiday. The hotel is in a wonderful cliff top location and feels very exclusive (if you can get past it looking like a big concrete block), but it doesn't live up to it's promise. The spa was closed for two of the four days we were due to be there. The so-called 'personalised cuisine' meant having to decide at breakfast if you'd be there for dinner, and at 6pm being asked to chose from a fairly standard (but expensive) menu what you wanted to eat (the food was very tasty when we had it, but not worth the money) later that evening. The promise to be able to eat whatever, whenever you wanted also didn't materialise. When we wanted a snack having missed lunch the day we arrived at 3pm, we were offered toasted sandwiches only. The breakfast was fine, but having stayed in guest houses for the rest of our trip, didn't match up to their standards (juice was clearly from a carton, bread from a supermarket loaf, cereal was branflakes or cornflakes). The hotel was practically empty (2 of the 10 rooms occupied), but no attempt was made to help make it feel more cosy. This was all topped off by terrible handling of our complaint. The on-site manageress was not able to deal with our complaint herself, and had to call through to head office. The operations manager who appeared the next morning at least understood our issues and agreed we could leave a day early without charge, but again when we asked for a reduced room rate for the nights we had stayed considering the lack of offered services, he also needed to consult back with head office. Despite promising to come and see us in two hours with a response, we heard nothing. On checking out the next day they had deducted around 10% off the rate (not nearly enough in my opinion considering the terrible value for money) but anyone with any seniority were no one to be seen for further discussion. A five star hotel this is not. Such a shame because with a strong management running it, it has potential to be fantastic. (It's also a shame that the beautiful infinity pool is cold water).

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank JFW38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castleford, United Kingdom
Level Contributor
94 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed February 5, 2010

We stayed for new year at the above hotel, and stayed in room 210 - was just fantastic. We are quite picky about standards in hotels, and like good service by great people, but are quite laid back with staff, and the staff here were FAB!

Its a young team, and Kevin who I believe runs the FOH show (or seems to!) is very efficient and leads a team of thoroughly enthuiastic staff.

Room 210 has the shower that has the big glass windows - which is great until a helicoptor flies past - you just smile and wave! It seems to be a lot larger than the other rooms, and the decor is wonderful. Pale blues; ocean colours. We could have lived in there. Marks on (cream) sofas that have been mentioned before, just pales into the wonderful view that is your room.

The chef, again, a very calm chap, but so enthuastic about food. You need to book in the day before for your dinner, but it is wonderful. He also wants your feedback. He wants to know what you thought of it!! I thought this was a good touch, and great for his development.

Downside - taxi's - you're quite far out. Try not to get the crazy taxi driver we did - bless him! Wonderful stories though!
The bill - check your bill. <msg to hotel - you need to get hotter on this!)
Other people - why are people so miserable when you go on holiday? Just say hello! It doesn't hurt!

Apart from that, the views are great, the smell of the sea....drinking your wine as the sun goes down and meets the sea....the wind in your hair. See I'm back there again....

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coffee&applepie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York
1 review
Reviewed January 22, 2010

After a long day of traveling, my partner and I were several days into our 2-week South African vacation when we arrived at the Plettenberg Park, a hotel suggested and booked by our travel agent back home. Weary and slightly on-edge, we drove through the gated entrance and around the wooded bend, and were met at the building’s entrance by a smiling, gracious young man holding two glasses of champagne. Kevin greeted each of us personally, handed us our glasses, and told us to simply follow him inside. The car and luggage would be taken care of. We immediately relaxed, and we knew at that moment that we were in for an amazing stay!

We were shown around the hotel’s beautiful grounds, then to our unbelievable suite (Room 210), where our bags were dropped off. We had arrived rather late and hadn’t had dinner. Even while we were prepared to run back into town and grab some snacks to hold us until morning, we received a call from the head chef asking about our menu preferences for dinner. Although it was time for the kitchen to close, the hotel arranged for us to enjoy a wonderful meal before retiring to bed. Totally unexpected and so appreciated!

Overall, the service provided by Kevin and the staff was top-notch!! We loved our room and the hotel so much that we amended our travel itinerary (we were only booked for one night) and stayed for another night. Yes, it was definitely pricey, but so worth it! We were treated like family, and we enjoyed getting to know the friendly staff. Each day we felt invigorated by the crashing waves below the hotel, the tasteful decor, and the luxurious room we retired to each night. Breakfasts were deliciously prepared, and we opted for another fantastic dinner at the hotel for our second night. We enjoyed the meals so much, we selfishly tried to lure the chef to New York so we could enjoy his cooking more often. Alas, no luck! :-)

We’ll definitely be back! Such top-notch accommodations and service are rarely found, and even now we talk about the Plettenberg Park as our South African “home away from home”. Highly recommended!

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UES_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland
Level Contributor
136 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 6, 2009

Plettenberg Park hotel has been without any doubt the highlight of our vacation in respect to location, service and comfort. The hotel is situated on a cliff within a national park and is an oasis of peace and tranquillity. The hotel is overall very comfortable, nicely decorated and very clean. The rooms are very spacious and spotless clean, decorated with taste in nice soft beach tone colours. The beds are very comfortable and big. If you have one of the corner sea view rooms you can enjoy a shower with a 180 degrees view over the ocean on top of a cliff - a real experience. The service in the hotel has been unmatched during our vacation. It is excellent. One very nice touch is the chef discussing diner with you during breakfast to personalise it and cook it to your liking. A nice thing when you get back from an exciting day. Food overall is of a very high standard. This hotel is a real recommendation for anyone that enjoys comfort, high standards, tranquillity and top service. The Spa is also a real recommendation. Overall waking up with the sound of waves on the cliffs below and getting pampered all the way through makes this a stay you will never forget., A real jewel in the Plettenberg area.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Moher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
Reviewed September 3, 2009

We held our wedding here at the luxurious Plettenberg Park Hotel earlier this year and what a wonderful experience it was!
We loved it so much that we just booked out 1st year anniversary back there next year.
Firstly, let me just say, if there is the smallest fault with any hotel, I will find it.
I am happy to say that I could not fault a single thing with this venue, the service, staff, organisation, quality of food or room standards of this impecable establishment.
Having never seen the venue before we arrived (from the UK), most people would say we were taking a gamble to hold our wedding there. But I had not a single doubt that it would all go smoothly from the the very first phone call I made with their Manager, Ms Walda Meyer. Incredibly organised and friendly, professional, one step ahead at all times in absolutely everything leading up to, and the big day itself. I have never been so laid back or felt in such capable hands at an event. The staff were thinking for us the entire time, it ran like clockwork, exactly how your wedding day should be, stress free and loads of fun!
The spectacular views speak for themselves, the first time I stepped out on the terrace they literally took my breath away. Beautiful rooms very tastefully designed as well as throughout the hotel. Infinity pool with views over the ocean and lake, private beach, delicious food prepared to perfection, clean, comfortable, friendly, quiet, nothing was ever a problem and both we and all our friends and family had an amazing time during our stay there.
Yes it is expensive, but for a pleasant change, you are paying for what you get, and some.
I cannot recommend highly enough to stay here and cannot wait to visit again!

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucellaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 16, 2009

We stayed at the Plettenberg Park hotel during our trip to South Africa, a trip we thoroughly enjoyed. We stayed at several top notch hotels/lodges however Plettenberg Park hotel stood out in a negative way. True the views are great and the setting is awesome, the rooms are very large and the design is OK, however at this level, you need to deliver more,... service was just below all standards. Our fireplace did not work, which can happen, but they seemed unable or worse unwilling to fix it. The floor heatng (neccesary in August!!) did not work either and again, there was no active support, just very uncreative/uninspired support. They forgot our wake up call at day of departure, forgot to give our credit card back. We would not blame the people who worked there, for they seemed very young and very unexperienced, hej it is good to give everyone a chance, however, during our 3 days stay, management was absent, only on the last breakfast some kind of manager popped up (hej we need to pay a bill) and she was totally unaware of anything taking place in her hotel. So the place has great potential, but with the competition of beautiful hotels in magnificent SA, they need to pay more attention and manage the place!!

Stayed August 2009, traveled as a couple
Helpful?
2 Thank ivorook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plettenberg Park Hotel & Spa

Property: Plettenberg Park Hotel & Spa
Address: Farm 4A Robberg Road, Plettenberg Bay 6600, South Africa (Formerly Three Cities Plettenberg Park Hotel & Spa)
Location: South Africa > Western Cape > Plettenberg Bay
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Plettenberg Bay
#4 On the Beach Hotel in Plettenberg Bay
#8 Luxury Hotel in Plettenberg Bay
#8 Romantic Hotel in Plettenberg Bay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plettenberg Park Hotel & Spa 5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Plettenberg Park Hotel And Spa
Plettenberg Park Hotel Plettenberg Bay
Plettenberg Park Bay

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