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Reviewed January 22, 2010

After a long day of traveling, my partner and I were several days into our 2-week South African vacation when we arrived at the Plettenberg Park, a hotel suggested and booked by our travel agent back home. Weary and slightly on-edge, we drove through the gated entrance and around the wooded bend, and were met at the building’s entrance by a smiling, gracious young man holding two glasses of champagne. Kevin greeted each of us personally, handed us our glasses, and told us to simply follow him inside. The car and luggage would be taken care of. We immediately relaxed, and we knew at that moment that we were in for an amazing stay!

We were shown around the hotel’s beautiful grounds, then to our unbelievable suite (Room 210), where our bags were dropped off. We had arrived rather late and hadn’t had dinner. Even while we were prepared to run back into town and grab some snacks to hold us until morning, we received a call from the head chef asking about our menu preferences for dinner. Although it was time for the kitchen to close, the hotel arranged for us to enjoy a wonderful meal before retiring to bed. Totally unexpected and so appreciated!

Overall, the service provided by Kevin and the staff was top-notch!! We loved our room and the hotel so much that we amended our travel itinerary (we were only booked for one night) and stayed for another night. Yes, it was definitely pricey, but so worth it! We were treated like family, and we enjoyed getting to know the friendly staff. Each day we felt invigorated by the crashing waves below the hotel, the tasteful decor, and the luxurious room we retired to each night. Breakfasts were deliciously prepared, and we opted for another fantastic dinner at the hotel for our second night. We enjoyed the meals so much, we selfishly tried to lure the chef to New York so we could enjoy his cooking more often. Alas, no luck! :-)

We’ll definitely be back! Such top-notch accommodations and service are rarely found, and even now we talk about the Plettenberg Park as our South African “home away from home”. Highly recommended!

Date of stay: January 2010
  • Trip type: Traveled as a couple
    • Value
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Thank UES_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2009

Plettenberg Park hotel has been without any doubt the highlight of our vacation in respect to location, service and comfort. The hotel is situated on a cliff within a national park and is an oasis of peace and tranquillity. The hotel is overall very comfortable, nicely decorated and very clean. The rooms are very spacious and spotless clean, decorated with taste in nice soft beach tone colours. The beds are very comfortable and big. If you have one of the corner sea view rooms you can enjoy a shower with a 180 degrees view over the ocean on top of a cliff - a real experience. The service in the hotel has been unmatched during our vacation. It is excellent. One very nice touch is the chef discussing diner with you during breakfast to personalise it and cook it to your liking. A nice thing when you get back from an exciting day. Food overall is of a very high standard. This hotel is a real recommendation for anyone that enjoys comfort, high standards, tranquillity and top service. The Spa is also a real recommendation. Overall waking up with the sound of waves on the cliffs below and getting pampered all the way through makes this a stay you will never forget., A real jewel in the Plettenberg area.

Date of stay: September 2009
  • Trip type: Traveled as a couple
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Thank Moher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2009

We held our wedding here at the luxurious Plettenberg Park Hotel earlier this year and what a wonderful experience it was!
We loved it so much that we just booked out 1st year anniversary back there next year.
Firstly, let me just say, if there is the smallest fault with any hotel, I will find it.
I am happy to say that I could not fault a single thing with this venue, the service, staff, organisation, quality of food or room standards of this impecable establishment.
Having never seen the venue before we arrived (from the UK), most people would say we were taking a gamble to hold our wedding there. But I had not a single doubt that it would all go smoothly from the the very first phone call I made with their Manager, Ms Walda Meyer. Incredibly organised and friendly, professional, one step ahead at all times in absolutely everything leading up to, and the big day itself. I have never been so laid back or felt in such capable hands at an event. The staff were thinking for us the entire time, it ran like clockwork, exactly how your wedding day should be, stress free and loads of fun!
The spectacular views speak for themselves, the first time I stepped out on the terrace they literally took my breath away. Beautiful rooms very tastefully designed as well as throughout the hotel. Infinity pool with views over the ocean and lake, private beach, delicious food prepared to perfection, clean, comfortable, friendly, quiet, nothing was ever a problem and both we and all our friends and family had an amazing time during our stay there.
Yes it is expensive, but for a pleasant change, you are paying for what you get, and some.
I cannot recommend highly enough to stay here and cannot wait to visit again!

Date of stay: February 2009
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LucellaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2009

We stayed at the Plettenberg Park hotel during our trip to South Africa, a trip we thoroughly enjoyed. We stayed at several top notch hotels/lodges however Plettenberg Park hotel stood out in a negative way. True the views are great and the setting is awesome, the rooms are very large and the design is OK, however at this level, you need to deliver more,... service was just below all standards. Our fireplace did not work, which can happen, but they seemed unable or worse unwilling to fix it. The floor heatng (neccesary in August!!) did not work either and again, there was no active support, just very uncreative/uninspired support. They forgot our wake up call at day of departure, forgot to give our credit card back. We would not blame the people who worked there, for they seemed very young and very unexperienced, hej it is good to give everyone a chance, however, during our 3 days stay, management was absent, only on the last breakfast some kind of manager popped up (hej we need to pay a bill) and she was totally unaware of anything taking place in her hotel. So the place has great potential, but with the competition of beautiful hotels in magnificent SA, they need to pay more attention and manage the place!!

Date of stay: August 2009
Trip type: Traveled as a couple
2  Thank ivorook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2009

Our stay was not only a trip of a lifetime but a truly spiritual experience. The service, scenery and ambiance are all unmatched. Just go there - you'll be treated like royalty.

Date of stay: May 2006
Trip type: Traveled with family
1  Thank jemgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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