I tried to write to Tsogo sun directly but their website isn't Iphone friendly so it's impossible to 'contact us'. They also do not welcome much feedback so this must now be in the public space.
For a hotel is such a prime location it definitely disappoints. The rooms are nice and clean, bathrooms tiny. Staff at reception are friendly and knowledgable but the room service staff are dismal. For a hotel that would lure international guests I am embarrassed. We stayed in a 'family room' there were only 2 towels in the bathroom. We arrived to a tiny shower (only one person at a time in the bathroom for sure) with no shampoo or conditioner (even the cheapest hotels in South Africa provide these amenities). We ate once in the foyer (as that is the best way to subscribe the resturant. Portion sizes were huge - food disgusting. Tried to order room service - no menu in the room. Tried to order ice - twice it never arrived dispite calling again.
Very very loud from the children screaming and running around pushing luggage trolleys into walls, which was fine - but if this is a hotel for Children why don't you have safety barriers at the pools? Parking scarce at night and the further you park away the less safe it feels.
Towels easily accessible - easy access to the beach.
No outside resturant is open at night. Plug points in room amazing. Hairdryer blew hot and cold air despite being on hot.
Very frustrating not being able to charge items to your room- you're in holiday - you don't carry your bag with you everywhere you go (again no warning until I had ordered the coffee with a friend).
Tsogo you are most certainly taking advantage of an excellent location. These are very small things that can turn a guests experience around and avoid making it feel like a budget
- Official Description (provided by the hotel):
- Situated in Plettenberg Bay, one of the most visited of the picturesque Garden Route towns, the Beacon Island Timeshare Resort is a favourite amongst travellers to this region. Boasting spectacular ocean views, endless leisure activities a host of nearby attractions and beautiful bedrooms this is the perfect resort for you. Drive to Knysna to feed the elephants, shop till you drop or spend your days luxuriating alongside the pool just enjoy your stay! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, TripOnline SA, Agoda and Cancelon so you can book your Beacon Island Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beacon Island Hotel Plettenberg Bay